Companies with the most “support unhelpful” complaints
What this means and where to escalate →
Support responds but never resolves; scripted runaround, passed between agents. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Support unhelpful reports | Share of its complaints |
|---|---|---|---|
| EE | 4.3 | 603 | 43% |
| Virgin Media | 1.8 | 518 | 43% |
| Sky | 2.7 | 511 | 60% |
| British Gas | 4.4 | 511 | 48% |
| Tesco Mobile UK | 4.2 | 440 | 40% |
| Vodafone UK | 4.7 | 405 | 52% |
| BT | 4.2 | 405 | 42% |
| TalkTalk | 2.1 | 404 | 50% |
| AliExpress | 1.9 | 382 | 34% |
| Three UK | 4.6 | 368 | 45% |
| Wise | 4.3 | 346 | 31% |
| Hostinger | 4.6 | 340 | 48% |
| EDF UK | 4.8 | 330 | 50% |
| E.ON Next Energy Ltd | 4.5 | 329 | 31% |
| Octopus Energy | 4.8 | 317 | 42% |
| OVO | 4.7 | 308 | 40% |
| Vitality | 4.5 | 298 | 45% |
| ScottishPower | 4.4 | 296 | 37% |
| On the Beach | 3.8 | 285 | 20% |
| HSBC UK | 4.4 | 283 | 49% |
| T-Mobile | 1.4 | 283 | 50% |
| HomeServe UK | 4.6 | 283 | 34% |
| Expedia | 3.2 | 273 | 43% |
| John Lewis | 3.9 | 268 | 36% |
| Staysure Travel Insurance | 4.7 | 267 | 35% |
| loveholidays UK | 4.4 | 263 | 27% |
| Utilita | 4.3 | 261 | 42% |
| BOXT | 4.7 | 253 | 36% |
| TUI | 4.6 | 246 | 29% |
| SumUp | 4.2 | 244 | 32% |
| Outfox Energy | 4.8 | 240 | 40% |
| The AA Breakdown Cover | 4.8 | 237 | 35% |
| O2 | 2.8 | 236 | 51% |
| Allianz Partners USA | 4.1 | 231 | 20% |
| iD Mobile | 4.2 | 226 | 25% |
| Monzo | 4.6 | 223 | 35% |
| CJS CD Keys | 3.9 | 220 | 35% |
| Footasylum | 4.4 | 217 | 21% |
| GO Outdoors | 4.5 | 210 | 19% |
| Creation | 4.7 | 202 | 24% |
| Remitly | 4.6 | 200 | 28% |
| Revolut | 4.7 | 199 | 27% |
| takepayments Limited | 4.8 | 199 | 44% |
| Trailfinders | 5 | 198 | 40% |
| OneMain Financial | 4.6 | 196 | 32% |
| Jet2holidays | 4.4 | 196 | 15% |
| MetLife Pet Insurance | 4.7 | 195 | 35% |
| ASAP Tickets | 4.8 | 187 | 38% |
| Halara | 4 | 184 | 11% |
| Santander | 3.5 | 181 | 39% |