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Companies with the most “support unhelpful” complaints

What this means and where to escalate →

Support responds but never resolves; scripted runaround, passed between agents. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

CompanyTrustScoreSupport unhelpful reportsShare of its complaints
Sky2.695660%
Virgin Media2.286047%
EE4.382642%
British Gas4.476348%
Tesco Mobile UK4.272043%
BT4.265841%
AliExpress1.860335%
Vodafone UK4.760153%
Wise 4.357333%
TalkTalk257046%
T-Mobile1.450052%
Three UK4.648547%
John Lewis 3.848042%
Hostinger4.646047%
E.ON Next Energy Ltd4.545732%
EDF UK4.842152%
loveholidays UK4.441931%
On the Beach3.841421%
O22.841251%
ScottishPower4.441036%
Expedia440832%
Octopus Energy4.840043%
Vitality4.639848%
TUI UK & Ireland4.539732%
Santander3.939137%
Allianz Partners USA4.138921%
OVO4.738539%
HSBC UK4.437649%
HomeServe UK4.636732%
Staysure Travel Insurance4.735735%
BOXT4.734535%
Footasylum4.333922%
iD Mobile4.232726%
Utilita4.331442%
SumUp 4.230833%
CJS CD Keys3.930435%
Halara430212%
Monzo4.629137%
Remitly4.627729%
Just Eat1.227622%
British Airways1.627436%
GO Outdoors4.526719%
Creation4.726726%
The AA Breakdown Cover4.826335%
Revolut4.726226%
Outfox Energy4.826140%
DoorDash1.125427%
Hive4.124727%
Ryanair1.224628%
Tradeinn3.124027%

All companies with evidenced “support unhelpful” complaints, A–Z

998 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.