Cash For My Miles: most-reported complaints
Automated analysis of 235 public Trustpilot reviews published 2018-01-19 to 2026-09-01. TrustScore 4.9 from 1,331 total reviews — see the Trustpilot page. Quick answer: is Cash For My Miles legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 11 out of 33 identified complaints citing this issue. Other frequent concerns include misleading pricing, reported by five reviewers, and problems with accounts or the app, mentioned by four reviewers. The remaining six complaints were categorized as other issues. A trend cannot be established for these issues as there are not enough reviews.
How to reach Cash For My Miles
These are the contact details Cash For My Miles publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-910-5007, email [email protected], address 1573 Broadway, Hewlett, NY, 11557, US.
The company claimed its Trustpilot profile on 2015-07-09, uses Trustpilot’s paid features, and last replied to a negative review on 2025-11-27 — more than six months ago. Trustpilot ranks it 22 of 47 in Flights Search Site. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (67%, 7.5d) · 2026-08-27 (67%, 7.5d) · 2026-09-03 (50%, 15.0d) · 2026-09-08 (50%, 15.0d) · 2026-09-12 (50%, 15.0d) · 2026-09-15 (50%, 15.0d) · 2026-09-21 (50%, 15.0d).
Severity: 36% of this company’s 33 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 24 hours
“If you cancel within 24 hours of booking (and your departure is at least 7 days away), you’ll get a full refund with no penalties.”
refund window: 7-10 business days
“Points generally return immediately, whereas cash refunds or credits require 7-10 business days to process.”
refund window: one year
“You should remember to use JetBlue Travel Bank credits, because, similar to the remaining years of paid time off, they expire one year after being issued.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
48% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 33% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 100 of this company’s 1,331 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Cash For My Miles?
Support unreachable
11 reports · 33% of complaints“I can never get through over the phone”
2 readers marked this review helpful on Trustpilot.
“stop replying to emails and do not answer the phone for over a week”
1 reader marked this review helpful on Trustpilot.
“I also can not contact them after they used my miles.”
1 reader marked this review helpful on Trustpilot.
Other
6 reports · 18% of complaints“They are definitely a shady company likely dealing in some sort of identity fraud / theft.”
The company replied on 2022-05-26: “This transaction was flagged as possibly being fraudulent and the additional identity verification provided was not sufficient. We therefore refused to purchase these miles.”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Asked and received all my info including password and the then told me they wouldn’t buy it any longer. Waste of time and sketch.”
The company replied on 2022-09-14: “This transaction was categorized as a high fraud risk. In this case it is or policy to purchase the miles only after we have a redemption in place. The client refused our offer so the transaction was…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I was turned down but no reason was given.”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
5 reports · 15% of complaints“These bandits offered me $360 for 60,000 United miles. The more reputable companies offed $570, $600 and $620.”
2 readers marked this review helpful on Trustpilot.
“what they don’t tell you is that they want a copy of your ID AND unlimited access to your Delta account”
The company replied on 2023-08-02: “Thank you for your feedback about Cash For My Miles. It is ofcourse your choice to engage in our service, our verification team offers additional processes to verify accounts for your convenience.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“After submitting my DL information they Ended up dropping the agreement offer and refusing to buy my points.”
The company replied on 2024-07-11: “Thank you for your feedback about Cash For My Miles. I am sorry that you were not able to use our program. There are several reasons why we do not purchase points and yours did not pass the…”
Our classifier read this reply as a deflection.
Account/app problems
4 reports · 12% of complaints“Airlines locked my account and all was lost. They talked to me a lot about it, but offered no actual help”
The company replied on 2023-12-11: “Thank you for your feedback about Cash For My Miles. I am sorry that the process wasn't explained fully to you or that you had some issues with our program. More information about this is within our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The next thing i knew i was locked out of my account for a fraud investigation”
The company replied on 2025-09-18: “Hi Rita, Thank you for your feedback. We’re genuinely sorry that your experience didn’t meet expectations, but we do want to offer important context to clarify what occurred. Our team provided you…”
Our classifier read this reply as a deflection.
“my account couldn't be used and would have to wait”
The company replied on 2023-09-11: “Thank you for your review of Cash For My Miles. I apologize that the process didn't go as smoothly as you anticipated. We have policies in place to keep all parties involved private and confidential.…”
Our classifier read this reply as a template response.
Support unhelpful
3 reports · 9% of complaints“Airlines locked my account and all was lost. They talked to me a lot about it, but offered no actual help”
The company replied on 2023-12-11: “Thank you for your feedback about Cash For My Miles. I am sorry that the process wasn't explained fully to you or that you had some issues with our program. More information about this is within our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Company lied in a sworn Paypal case.”
1 reader marked this review helpful on Trustpilot.
“It's completely ruined. It cost $300.”
Overcharging
3 reports · 9% of complaints“instead of payment recvt notice that my Miles cannot paid for bc of short time to expiry.”
The company replied on 2023-03-06: “Thank you for taking the time to leave a review regarding your experience with our service. We understand that you were disappointed with the outcome, and we would like to clarify the situation for…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“result in me having to pay PayPal fees out of my amount”
1 reader marked this review helpful on Trustpilot.
“they significantly exceeded the Mikes I sold them.”
Compare Cash For My Miles with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.