SKYWITHCLASS: most-reported complaints
Automated analysis of 246 public Trustpilot reviews published 2021-10-15 to 2026-08-31. TrustScore 4.9 from 2,228 total reviews — see the Trustpilot page. Quick answer: is SKYWITHCLASS legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 14 out of 42 identified complaints citing this issue. Misleading pricing is the second most common concern, appearing in 13 complaints, while overcharging was reported in 10 cases. Additionally, six reviewers stated that support was unreachable when they attempted to resolve their issues.
How to reach SKYWITHCLASS
These are the contact details SKYWITHCLASS publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-872-4598, email [email protected], address 800 SE 4th Ave, Hallandale Beach, 33009, US.
The company claimed its Trustpilot profile on 2020-11-12 and last replied to a negative review on 2026-08-03. Trustpilot ranks it 5 of 39 in Airline Ticket Agency. We last checked this profile on 2026-09-24 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (82%, 36.7d) · 2026-08-27 (82%, 36.7d) · 2026-09-02 (82%, 36.7d) · 2026-09-08 (82%, 36.7d) · 2026-09-12 (82%, 36.7d) · 2026-09-15 (82%, 36.7d) · 2026-09-18 (82%, 36.7d) · 2026-09-21 (82%, 36.7d) · 2026-09-24 (82%, 36.7d).
Severity: 43% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.0 days between the experience and publishing their negative review (39 reviews record both dates).
What their policy promises
refund window: 72 hours
“Changes, cancellations, and refunds are permitted up to 72 hours from the time of departure.”
refund window: 72 hours
“Reservations for tickets to be refunded and/or exchanged must be cancelled at least 72 hours prior to scheduled departure”
refund window: No-Show tickets cannot be refunded
“No-Show tickets cannot be refunded, nor can they be exchanged.”
refund window: Prior to original departure date
“Unless the reservation is cancelled and the trip rescheduled prior to the original departure date, the ticket is suspended and refunds are not possible.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-0 lines; added: Governing Law and Jurisdiction. These Terms of Use and any dispute arising out of or relating to them or to any booking made with SKYWITHCLASS are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. Any dispute not resolved as set out above shall be brough (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 33 negative reviews that received a public reply, the median wait was 111.3 days — the company profile reports an average of 37 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 33 company replies to negative reviews analysed, 15% engaged with the specific problem and 15% were generic templates.
Review provenance: 149 company-invited reviews in the recent window average 4.93★, while 107 organic (uninvited) reviews average 4.86★.
50% of its 244 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 644 of this company’s 2,228 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about SKYWITHCLASS?
Support unhelpful
14 reports · 33% of complaintsrising since 2025-07“They are lying all the time . First about the tickets.”
The company replied on 2022-11-02: “Mrs. Simanovskaia, Thank you for reaching out to us. We’re sorry to hear that your experience was unsatisfactory. Please be aware that we always ask customers to verify and confirm their flight…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“over 16 hours after the cancellation and repeated attempts to reach him”
The company replied on 2026-07-08: “Dear Customer, Thank you for sharing your experience. We understand how stressful it is when travel plans are disrupted, especially while traveling internationally. The cancellation of your flight…”
Our classifier read this reply as a deflection.
“I found out that it would cost an additional $1,000 to get a seat selection.”
The company replied on 2026-05-05: “Dear Julie, We’re truly sorry to hear that your ticketing experience took longer than expected. While delays can occasionally occur due to airline processing or fare verification, we understand how…”
Our classifier read this reply as a substantive response.
Misleading pricing
13 reports · 31% of complaintsfalling“They are lying all the time . First about the tickets.”
The company replied on 2022-11-02: “Mrs. Simanovskaia, Thank you for reaching out to us. We’re sorry to hear that your experience was unsatisfactory. Please be aware that we always ask customers to verify and confirm their flight…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They give you prices that you want to hear but unable to deliver those flight rates.”
1 reader marked this review helpful on Trustpilot.
“Pricing increased from payment form”
The company replied on 2024-08-30: “Mr. Ergonis, Thank you for your feedback. We strive to provide accurate pricing, but occasionally, changes can occur due to factors beyond our control, such as airline adjustments. Kindly note the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Overcharging
10 reports · 24% of complaintsrising since 2025-07“tickets they sold me were non-refundable and I could get a credit and maybe a refund of $8336.68”
The company replied on 2026-08-03: “Dear Liz, We are truly sorry to hear that you are unable to travel due to your medical condition, and we sincerely wish you the very best with your upcoming treatment and recovery. However, the…”
Our classifier read this reply as a deflection.
“I found out that it would cost an additional $1,000 to get a seat selection.”
The company replied on 2026-05-05: “Dear Julie, We’re truly sorry to hear that your ticketing experience took longer than expected. While delays can occasionally occur due to airline processing or fare verification, we understand how…”
Our classifier read this reply as a substantive response.
“She charged us for legroom which was never provided”
The company replied on 2026-05-07: “Dear Customer, Thank you for taking the time to share your feedback. We appreciate the opportunity to provide additional clarification regarding your reservation and the communication that took place…”
Our classifier read this reply as a deflection.
Support unreachable
6 reports · 14% of complaintsfalling“When I requested a refund of the money I had paid, they went silent”
The company replied on 2024-08-30: “Mr. Bentil, Thank you for your feedback. While we cannot control flight changes, we always aim to re-accommodate our customers to help them avoid canceling their vacations. Our records indicate that…”
Our classifier read this reply as a substantive response.
It promised: refund.
4 readers marked this review helpful on Trustpilot.
“E-mails and phone messages were never answered.”
The company replied on 2026-05-07: “Dear Michael, Thank you for sharing your feedback. We’re sorry to hear that communication during your experience did not meet your expectations. Our team strives to respond to all inquiries as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“over 16 hours after the cancellation and repeated attempts to reach him”
The company replied on 2026-07-08: “Dear Customer, Thank you for sharing your experience. We understand how stressful it is when travel plans are disrupted, especially while traveling internationally. The cancellation of your flight…”
Our classifier read this reply as a deflection.
Not as described
5 reports · 12% of complaintsfalling“I was completely unaware that the tickets were in both economy and business class until I received the tickets.”
The company replied on 2022-11-02: “Mrs. Chaikin, Thank you for reaching out to us. We regret that your booking experience did not meet your expectations. Please remember that once the payment authorization form is submitted, we ask…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I paid nearly twice as much for my round trip ticket”
The company replied on 2025-07-31: “Dear Mrs. Vlachos, Thank you for your feedback. We’re sorry to hear that your recent trip did not meet your expectations. Regarding your domestic economy ticket, please note that baggage fees are…”
Our classifier read this reply as a deflection.
“The promise to book the side seats for us but than not done.”
Refund refused
4 reports · 10% of complaintssteady“When I requested a refund of the money I had paid, they went silent”
The company replied on 2024-08-30: “Mr. Bentil, Thank you for your feedback. While we cannot control flight changes, we always aim to re-accommodate our customers to help them avoid canceling their vacations. Our records indicate that…”
Our classifier read this reply as a substantive response.
It promised: refund.
4 readers marked this review helpful on Trustpilot.
“tickets they sold me were non-refundable and I could get a credit and maybe a refund of $8336.68”
The company replied on 2026-08-03: “Dear Liz, We are truly sorry to hear that you are unable to travel due to your medical condition, and we sincerely wish you the very best with your upcoming treatment and recovery. However, the…”
Our classifier read this reply as a deflection.
“She charged us for legroom which was never provided”
The company replied on 2026-05-07: “Dear Customer, Thank you for taking the time to share your feedback. We appreciate the opportunity to provide additional clarification regarding your reservation and the communication that took place…”
Our classifier read this reply as a deflection.
Compare SKYWITHCLASS with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.