Quiet PC.com: most-reported complaints
Automated analysis of 254 public Trustpilot reviews published 2011-07-29 to 2026-08-31. TrustScore 5 from 4,341 total reviews — see the Trustpilot page. Quick answer: is Quiet PC.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 34% of the 47 identified complaints. Delivery failures were the second most common issue at 21%, followed by products not being as described and late deliveries, each at 17%. The trend for 'not as described' complaints is falling, while 'delivery late' complaints are rising. The 'faulty product' and 'delivery failed' issues show a flat trend.
How to reach Quiet PC.com
These are the contact details Quiet PC.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 1653 668000, email [email protected], address Brawby Grange, Brawby, Malton, YO17 6PZ, GB.
The company claimed its Trustpilot profile on 2015-09-22. Trustpilot ranks it 5 of 91 in Computer and Accessories Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (23 reviews)
TrustScore over time
4.9 → 5.0 across 9 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (0%, 0.0d) · 2026-08-14 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 19% of this company’s 47 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
delivery promise: same-day dispatch
“we will endeavour to make a same-day dispatch or as soon as possible afterwards.”
delivery promise: one working day
“Deliveries sent to UK addresses will normally take one working day to arrive after dispatch”
complaint process: within five working days
“All complaints will be acknowledged within five working days and usually sooner.”
complaint process: email or in writing
“Please submit complaints by email or in writing.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +12/-15 lines; added: * Gigabyte 4 products | * Noctua 206 products; removed: * Gigabyte 5 products | * Kingston Technology 0 products (snapshot)
- 2026-09-08: +3/-3 lines; added: * ASRock 3 products | * Gelid Solutions 75 products; removed: * ASRock 4 products | * Gelid Solutions 77 products (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 35 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of under a day.
Reply quality: of 35 company replies to negative reviews analysed, 66% engaged with the specific problem and 14% were generic templates.
Review provenance: 142 company-invited reviews in the recent window average 4.99★, while 35 organic (uninvited) reviews average 4.83★.
22% of its 205 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 34% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 90 of this company’s 4,341 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Quiet PC.com?
Faulty product
16 reports · 34% of complaintssteady“builders had left the plastic protective film on the cooler clearly marked “Please remove before installation””
The company replied on 2024-04-04: “Dear Mr Bartlett I’m sorry that you had a poor experience and you chose not to engage with us to resolve it. As I said in my email, we would have happily had the PC back and accepted full…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Motherboard was mounted on too short standoffs. Could not plug anything in properly”
1 reader marked this review helpful on Trustpilot.
“the backplate kept collapsing inside the case”
Delivery failed
10 reports · 21% of complaintssteady“did not send me the back plate needed for the mobo & INSISTED that I lost it”
The company replied on 2023-12-06: “Thank you for your review. We are so sorry and disappointed to hear you had a frustrating experience and we appreciate you bringing this to our attention. As you can see from other reviews, Quiet PC…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I eventually received my pc on the 9th of January and the tracking was never updated.”
The company replied on 2019-08-12: “It is always of huge concern to us when a customer is dissatisfied with their purchase. We seek to consistently provide high quality products and customer service, irrespective of a customer’s…”
Our classifier read this reply as a deflection.
“Finally the purchase never arrived, but at least it paid me back.”
The company replied on 2013-10-01: “Hi Cristian - I'm sorry that you didn't receive the hard drive you ordered for delivery by airmail to Chile. Because you chose a non-trackable delivery option on our website checkout page, it is…”
Our classifier read this reply as a substantive response.
It promised: refund.
Not as described
8 reports · 17% of complaintsfalling“The instructions are very basic - hardly much of a help at all”
The company replied on 2014-08-12: “Hi Dave - sorry to hear you didn't like Zalman's ZM-NC3000U notebook cooler very much. Please contact us to arrange a refund or replacement unit. It's possible that the superior NC3500 would be…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“I had to remove the whole motherboard temporarily in order to attach the mounting nuts to the rear”
The company replied on 2020-05-28: “Many thanks for the review Phil, we appreciate your thorough comments! I just thought I would comment on the points you have mentioned. Backplate I understand your frustration in terms of removing…”
Our classifier read this reply as a substantive response.
“The Quiet PC UltraNUC Pro 8 Fanless I ordered from Canada arrived with a UK plug instead of a North American one.”
Delivery late
8 reports · 17% of complaintsrising since 2020-12“Suddenly I get a message that an attempt to deliver the package was made, but they was unable to because I was not available”
The company replied on 2020-07-01: “It is always of huge concern to us when a customer is dissatisfied with their purchase. We seek to consistently provide high quality products and customer service, irrespective of a customer’s…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I eventually received my pc on the 9th of January and the tracking was never updated.”
The company replied on 2019-08-12: “It is always of huge concern to us when a customer is dissatisfied with their purchase. We seek to consistently provide high quality products and customer service, irrespective of a customer’s…”
Our classifier read this reply as a deflection.
“I have not received anything in 21 days”
The company replied on 2022-11-22: “Hi Disgruntled Shopper Sorry to hear you have not received your order. If you could let us know your order number we can look into this problem for you. Alternatively please feel free to get in touch…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
7 reports · 15% of complaintssteady“did not send me the back plate needed for the mobo & INSISTED that I lost it”
The company replied on 2023-12-06: “Thank you for your review. We are so sorry and disappointed to hear you had a frustrating experience and we appreciate you bringing this to our attention. As you can see from other reviews, Quiet PC…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the backplate kept collapsing inside the case”
“They still refuse to replace the machine until further testing is completed”
The company replied on 2018-10-03: “It is always of huge concern to us when a customer is dissatisfied with their purchase. We seek to consistently provide high quality products and customer service, irrespective of a customer’s…”
Our classifier read this reply as a template response.
Support unreachable
4 reports · 8% of complaintsfalling“Unable to deliver the goods outside of the UK, parcels can't get cleared, no follow-up, no serious customer service to speak of.”
The company replied on 2020-05-27: “It is always of huge concern to us when a customer is dissatisfied with their purchase. We seek to consistently provide high quality products and customer service, irrespective of a customer’s…”
Our classifier read this reply as a substantive response.
“I sent 3 emails asking for support and got no response.”
The company replied on 2020-05-27: “I am sorry to hear about the issues you have experienced. Since your review is "organic" I am unable to locate your order, so please either email me ([email protected]), failing that post your order…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“No response. Fan still not received on following Monday so emailed Quiet PC again. No response.”
The company replied on 2015-11-25: “Hi Barry - thanks for your feedback and I'm very sorry to hear that the fan got lost in the post and that it took us a couple of days to respond. Normally we aim to reply to all emails on the same…”
Our classifier read this reply as a substantive response.
Compare Quiet PC.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.