Advance America: most-reported complaints
Automated analysis of 2,034 public Trustpilot reviews published 2023-07-26 to 2026-09-27. TrustScore 4.9 from 131,195 total reviews — see the Trustpilot page. Quick answer: is Advance America legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 24% of the 550 complaints identified. Billing errors and unclear explanations regarding refinancing are also frequent concerns, cited by 21% and 22% of complainants respectively. Additionally, issues with accounts or apps were reported by 19% of reviewers, with this specific complaint trend noted as falling.
How to reach Advance America
These are the contact details Advance America publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 844-562-6480, email [email protected].
The company claimed its Trustpilot profile on 2023-05-23, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-24. Trustpilot ranks it 2 of 87 in Loan Agency. We last checked this profile on 2026-09-27 and found 108 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.2d) · 2026-08-23 (100%, 0.2d) · 2026-08-26 (100%, 0.2d) · 2026-09-01 (99%, 0.2d) · 2026-09-04 (100%, 0.2d) · 2026-09-07 (100%, 0.2d) · 2026-09-10 (100%, 0.2d) · 2026-09-13 (100%, 0.2d) · 2026-09-16 (99%, 0.2d) · 2026-09-20 (99%, 0.2d) · 2026-09-23 (100%, 0.2d) · 2026-09-27 (100%, 0.2d).
Severity: 20% of this company’s 550 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2025, 46% of 13 one-to-three-star reviews were 1★; in September 2026, 50% of 18.
Counted from March 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.7 days between the experience and publishing their negative review (632 reviews record both dates).
Measured reply time: across 630 negative reviews that received a public reply, the median wait was 0.2 days — the company profile reports an average of under a day.
Reply quality: of 630 company replies to negative reviews analysed, 6% engaged with the specific problem and 91% were generic templates.
What employees say
Employees rate Advance America 3.7★ overall from 986 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 538 company-invited reviews in the recent window average 4.83★, while 877 organic (uninvited) reviews average 4.95★.
67% of its 1373 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 24% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 12,479 of this company’s 131,195 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Advance America?
Support unhelpful
131 reports · 24% of complaintssteady“I made a payment to pay off the loan, look the next day and nothing posted.”
The company replied on 2026-06-12: “Your feedback is valuable to our business and our relationship. We'd like to learn more about this situation. Please call our customer feedback line at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They were very unprofessional calling me dumb and stupid and yelling at me I hung up the phone this place has been nothing but a joke”
The company replied on 2026-06-02: “Your comments are important to our business and relationship. We’d like to learn more about this situation. Please call our service solutions team at 1-888-310-4238. Thank you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Seems you can't get any employees who understand professionalism”
The company replied on 2026-05-06: “Ask this reviewer for additional information to help you identify them or better understand their experience”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
119 reports · 22% of complaintssteady“I did not get a clear explanation of why when I refinanced my loan, I didn’t receive any funds”
The company replied on 2026-03-07: “Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The funds have not even been direct deposited into my account yet and it's been 3 days”
The company replied on 2026-06-18: “Thank you for working with Advance America to resolve your issue. If there is anything else we can assist you with, please contact us at [email protected] or 1-888-479-2026. Thank you!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Then they denied a reloan. For a payday loan company that charges usurious rates, it seems disingenuous to deny a customer that paid up.”
The company replied on 2026-05-09: “Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at (888) 479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
115 reports · 21% of complaintssteady“I made a payment to pay off the loan, look the next day and nothing posted.”
The company replied on 2026-06-12: “Your feedback is valuable to our business and our relationship. We'd like to learn more about this situation. Please call our customer feedback line at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Then you took the money of 300.00 dollar's within less than two weeks.”
The company replied on 2026-06-08: “Your feedback is valuable to our business and our relationship. We'd like to learn more about this situation. Please call our customer feedback line at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“tried to withdraw the scheduled payment but it was declined due to lack of funds”
The company replied on 2023-10-17: “Advance America values your feedback. We attempted to contact you, but we were unsuccessful. If you would like to discuss further, please call us at 888-310-4238. Thank you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
103 reports · 19% of complaintsfalling“My bank account was hacked!!!!!”
The company replied on 2026-02-26: “Advance America values its customers, and we will have someone personally contact you to discuss further.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“tried to withdraw the scheduled payment but it was declined due to lack of funds”
The company replied on 2023-10-17: “Advance America values your feedback. We attempted to contact you, but we were unsuccessful. If you would like to discuss further, please call us at 888-310-4238. Thank you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Haven't been able to access funds”
Overcharging
43 reports · 8% of complaintssteady“I've noticed the charges going UP instead of staying the same”
The company replied on 2025-05-06: “We understand your frustration with the recent changes in your loan payments. It's important to us that our customers feel confident and comfortable with their loan terms. We appreciate your loyalty…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They cheated me out of more money, I had a pay off balance of $185.00, they added more money to the balance”
The company replied on 2026-09-16: “Your comments are important to our business and relationship. We'd like to learn more about this situation. Please call our Service Solution Team at 1-888-310-4238. Thank you.”
Our classifier read this reply as a template response.
“They have scanned me out of $1000 just in fees alone and they have not given me my loan yet”
The company replied on 2026-09-11: “Advance America values its customers and would like to learn more about this situation. Please call our Service Solutions Team at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
Misleading pricing
34 reports · 6% of complaintssteady“False advertisement about your score needing to be”
The company replied on 2026-07-28: “Advance America values its customers and would like to learn more about this situation. Please call our Service Solutions Team at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“They say 12 payments, when it’s actually 24 payments in 12 months.”
The company replied on 2026-06-17: “Advance America values its customers and would like to learn more about this situation. Please call our Service Solutions Team at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They double the amount you are paying back”
The company replied on 2026-02-26: “Advance America values its customers and would like to learn more about this situation. Please call our Service Solutions Team at 1-888-479-2026. Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare Advance America with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.