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Companies with the most “overcharging” complaints

What this means and where to escalate →

Charged more than agreed; unexpected fees. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

CompanyTrustScoreOvercharging reportsShare of its complaints
Xoom, A PayPal Service4.627030%
Ryanair1.225530%
Virgin Media2.222612%
Western Union4.317717%
loveholidays UK4.417713%
T-Mobile1.417118%
Sky2.616510%
E.ON Next Energy Ltd4.516111%
Expedia416013%
On the Beach3.81598%
EE4.31487%
Staysure Travel Insurance4.713513%
Bolt3.712217%
The General®4.711726%
Wise 4.31157%
Sallie Mae4.611029%
Revolut4.710711%
Premium Credit4.59811%
FirstPort3.89617%
Use AI49311%
Gigaclear4.89215%
MetLife Pet Insurance4.78914%
Howden Insurance4.88914%
OVO4.7889%
CheapOair.com4.18723%
Remitly4.6829%
ASAP Tickets4.87915%
Darwin Insurance4.87914%
The AA Breakdown Cover4.87610%
DFDS4.17413%
VisaSyst | Travel Documents, Simplified4.67331%
Gateway - Everything Property4.47242%
OneMain Financial4.67210%
iD Mobile4.2716%
Spotloan4.57046%
PremFina4.76717%
Hostinger4.6677%
BudgetAir.co.uk46517%
O22.8618%
British Airways1.6598%
Sellvia3.75953%
Adobe1.15619%
Vital Forms Direct | Vital Records Services4.65618%
Mango Tours55517%
Hays Travel4.95410%
Plus5004.25312%
Monzo4.6517%
Current4.45010%
takepayments Limited4.85010%
Trinity College London4.94812%

All companies with evidenced “overcharging” complaints, A–Z

398 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.