MultiPolls: most-reported complaints
Automated analysis of 1,407 public Trustpilot reviews published 2026-07-28 to 2026-09-23. TrustScore 4.3 from 10,299 total reviews — see the Trustpilot page. Quick answer: is MultiPolls legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 44% of the 236 complaints identified in the last 1407 reviews, with this trend rising. Account and app problems were the second most frequent complaint at 16%, though this trend is falling. Support being unreachable and billing errors each represented 14% and 11% of complaints respectively, with both trends remaining flat.
How to reach MultiPolls
These are the contact details MultiPolls publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2025-04-23, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 10 of 14 in Market Researcher. We last checked this profile on 2026-09-23 and found 103 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.2 → 4.3 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (95%, 0.6d) · 2026-08-20 (96%, 0.6d) · 2026-08-24 (95%, 0.6d) · 2026-08-27 (95%, 0.6d) · 2026-08-30 (96%, 0.6d) · 2026-09-02 (96%, 0.6d) · 2026-09-05 (96%, 0.6d) · 2026-09-08 (96%, 0.6d) · 2026-09-11 (97%, 0.6d) · 2026-09-14 (96%, 0.6d) · 2026-09-17 (96%, 0.6d) · 2026-09-20 (97%, 0.7d) · 2026-09-23 (96%, 0.7d).
Severity: 11% of this company’s 236 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2026, 57% of 138 one-to-three-star reviews were 1★; in September 2026, 47% of 131.
Counted from July 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.6 days between the experience and publishing their negative review (629 reviews record both dates).
What their policy promises
complaint process: $2
“Make $2 from completing first two surveys.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 338 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of under a day.
Reply quality: of 338 company replies to negative reviews analysed, 30% engaged with the specific problem and 50% were generic templates.
Review provenance: 1323 company-invited reviews in the recent window average 4.38★, while 22 organic (uninvited) reviews average 3.18★.
54% of its 960 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 44% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 9,934 of this company’s 10,299 Trustpilot reviews (96%) were written in the last 12 months.
What are the most common complaints about MultiPolls?
Other
104 reports · 44% of complaintsrising since 2026-09“I cannot claim the last reward I earned. The gift card link sent is invalid, I cannot reach anyone to address this”
The company replied on 2026-08-10: “Hello, Please remember that using inconsistent profiles or creating and deleting accounts to bypass filters violates the app's Terms and Conditions. If you have any questions, you can write to us at…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Some survey are scams, you get to invest so much time on a survey to be told, you do not qualify”
1 reader marked this review helpful on Trustpilot.
“I have still not received my reward. What makes this even more frustrating is that customer service has not responded to my enquiries.”
The company replied on 2026-09-07: “At MultiPolls, routine location changes due to vacations do not result in permanent payment freezes; our audit system conducts thorough analyses and cross-references multiple variables before taking…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
38 reports · 16% of complaintsfalling“my entire survey and game dashboard went completely blank across both the web and mobile app.”
The company replied on 2026-09-21: “Hello, After reviewing your history with our technical team, we have confirmed that your profile was automatically suspended due to the detection of multiple IP addresses from different countries…”
Our classifier read this reply as a deflection.
“I have received no response or resolution from the support team”
“U cant cash out because u can reach the number of fragments never how much u try”
The company replied on 2026-08-10: “Hello, we are sorry to hear about the difficulties you are experiencing while using the app. Our team works hard every day to improve our survey conversion rates (though we cannot guarantee a 100%…”
Our classifier read this reply as a template response.
Support unreachable
33 reports · 14% of complaintssteady“I cannot claim the last reward I earned. The gift card link sent is invalid, I cannot reach anyone to address this”
The company replied on 2026-08-10: “Hello, Please remember that using inconsistent profiles or creating and deleting accounts to bypass filters violates the app's Terms and Conditions. If you have any questions, you can write to us at…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I have still not received my reward. What makes this even more frustrating is that customer service has not responded to my enquiries.”
The company replied on 2026-09-07: “At MultiPolls, routine location changes due to vacations do not result in permanent payment freezes; our audit system conducts thorough analyses and cross-references multiple variables before taking…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“still no response”
1 reader marked this review helpful on Trustpilot.
Billing errors
27 reports · 11% of complaintssteady“I had $5.90 to just vanish from the app”
1 reader marked this review helpful on Trustpilot.
“the $5.90 on the app disappeared/vanished.”
The company replied on 2026-08-24: “Hello, we are sorry to hear about the issue with your reward payment. Please note that payments are made via gift card, and the link is sent to the email address registered in the app. If you haven't…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“My earnings just disappeared on my dashboard, I've got zero balance, yet I was close to R90.00”
The company replied on 2026-09-22: “Hello, we are sorry to hear about the issue with your reward payment. Please note that payments are made via gift card, and the link is sent to the email address registered in the app. If you haven't…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refunds delayed
17 reports · 7% of complaintsfalling“I still haven't received the reward (Alza gift card) I ordered last Friday or Saturday.”
“i cant receive my redeem rewards , i dont know where i can find the eGift code”
“Still waiting for my withdrawal”
Faulty product
12 reports · 5% of complaintssteady“Gift card codes are fake and can't be used”
1 reader marked this review helpful on Trustpilot.
“still no response”
1 reader marked this review helpful on Trustpilot.
“You send me a fake card and cannot buy anything in Internet”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.