FOREVER: most-reported complaints
Automated analysis of 316 public Trustpilot reviews published 2025-10-10 to 2026-09-17. TrustScore 4.7 from 4,998 total reviews — see the Trustpilot page. Quick answer: is FOREVER legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 27% of the 70 identified complaints and shows a falling trend. Delivery failures were the second most common issue, representing 26% of complaints with a flat trend. Other frequently mentioned concerns include products not matching their descriptions (14% of complaints, rising trend) and other miscellaneous issues (13% of complaints, flat trend).
How to reach FOREVER
These are the contact details FOREVER publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-888-367-3837, email [email protected].
The company claimed its Trustpilot profile on 2022-09-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-09. Trustpilot ranks it 4 of 7 in Cloud Storage Service. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (95%, 3.1d) · 2026-08-24 (92%, 3.1d) · 2026-08-27 (92%, 3.1d) · 2026-08-30 (92%, 3.1d) · 2026-09-02 (94%, 3.4d) · 2026-09-08 (92%, 3.3d) · 2026-09-11 (94%, 3.4d) · 2026-09-14 (94%, 3.4d) · 2026-09-17 (94%, 3.4d) · 2026-09-20 (94%, 3.4d) · 2026-09-24 (94%, 3.4d).
Severity: 3% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2022, 11% of 18 one-to-three-star reviews were 1★; in December 2025, 19% of 16.
Counted from December 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 11.6 days between the experience and publishing their negative review (387 reviews record both dates).
What their policy promises
refund window: 5 days
“you can rescind your decision to buy FOREVER® Storage within 5 days of purchase and receive a full refund.”
support availability: 90 days
“please contact us within 90 days of purchase, and we will provide you with a fully functioning copy of the damaged product”
support availability: 90 days
“please contact us within 90 days of receiving your original media back from FOREVER®, and we will work with you to achieve the desired results.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 386 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 386 company replies to negative reviews analysed, 43% engaged with the specific problem and 52% were generic templates.
47% of its 226 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 27% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 891 of this company’s 4,998 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about FOREVER?
Faulty product
19 reports · 27% of complaintsfalling“I printed photos from our 2025 Italy trip and I will not use most of them.”
The company replied on 2026-08-10: “Thank you for sharing your honest feedback. We’re sorry to hear your first experience with FOREVER prints was disappointing, especially with photos from such a special trip to Italy. We understand…”
Our classifier read this reply as a template response.
“Lately, my photos seem as though they are enlarged when they’re printed, making part of the image disappear as they’re printed.”
The company replied on 2026-05-29: “Thank you for your feedback. We’re sorry to hear your recent photo prints appeared enlarged and cropped, causing parts of the image to be cut off. We understand how disappointing that can be. Please…”
Our classifier read this reply as a template response.
“The color just wasn't there.”
The company replied on 2026-05-04: “Thank you for your feedback. We’re sorry to hear the color on those two canvas prints didn’t meet expectations, especially since your other prints turned out well. That’s not the experience we want…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
18 reports · 26% of complaintssteady“FOREVER missed a cassette”
The company replied on 2026-05-14: “We appreciate your feedback. We sincerely apologize for the inconvenience this has caused you. Our team has been in contact with you regarding this issue. Thank you for your patience and continued…”
Our classifier read this reply as a template response.
“More than a month since order date and no product received”
The company replied on 2026-01-30: “Diane, I'm extremely sorry that your order was delayed during the shipping process, and then damage occurred to the top of the book. While we follow best practices for packaging our books, there are…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“I didn’t receive all the USB drives I ordered.”
The company replied on 2026-09-16: “We’re sorry to hear that you didn’t receive all of the USB drives you ordered. We understand how frustrating it can be when part of your order is missing. Please reach out to our Client Care team…”
Our classifier read this reply as a template response.
Not as described
10 reports · 14% of complaintsrising since 2026-06“Mamy of the images were blurry and the color wasn't accurate at all on most of them - they looked really washed out.”
The company replied on 2026-09-03: “Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you were with the quality of your digitized images, especially after waiting so long to have these important memories…”
Our classifier read this reply as a template response.
“they didn't do it and the scan received only shows the top most picture”
The company replied on 2026-06-23: “Thank you for your feedback. One of our Client Care team members will be reaching out to you to regarding this. Thank you for bringing this to our attention and for giving FOREVER the opportunity to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Photos blurry and color is off. Faded looking.”
The company replied on 2026-04-15: “Thank you for your feedback. We’re sorry to hear the photos appeared blurry and the color was not as expected. That’s not the quality we strive to deliver. Please reach out to our Client Care team at…”
Our classifier read this reply as a template response.
Other
9 reports · 13% of complaintssteady“forced to purchase one off license or very high priced subscription”
The company replied on 2026-09-02: “Thank you for taking the time to share such detailed feedback. We understand your concerns about having to choose between a one-time license and a subscription, particularly if you don’t use the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“It takes way to archive (10 minutes per !) I think I’m wasting my time”
The company replied on 2026-04-14: “Thank you for sharing your detailed feedback. We're sorry to hear of the troubles. We would love to have you reach out to our Client Care Team [email protected] for them to further assist you.”
Our classifier read this reply as a template response.
“I feel like it printed darker than I expected”
The company replied on 2026-06-14: “Thank you for your feedback. We’re sorry to hear your print turned out darker than expected. That’s not the experience we want for our customers. Please reach out to our Client Care team…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 11% of complaintssteady“you never sent the jump drive I ordered”
The company replied on 2026-06-14: “Thank you for your feedback. We’re very sorry to hear this experience did not meet the standard you expected based on your previous order. We understand how frustrating it must have been to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“But since then I have heard nothing”
The company replied on 2026-04-06: “Thank you for your feedback. After reviewing your case, it appears the ticket was marked as solved, which is why you did not receive a follow-up from our Client Care team. Please keep an eye on your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I still haven’t heard back as to what FOREVER is going to do about this.”
The company replied on 2026-04-01: “Thank you for your feedback, and we’re very sorry for the delay and frustration this has caused, especially with such a time-sensitive order. This is not the level of service we strive to provide.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
5 reports · 7% of complaintsrising since 2026-06“they were not able to fix my ongoig problem”
The company replied on 2026-08-18: “Thank you for sharing your feedback. We’re very sorry to hear that you’re still experiencing an ongoing issue, especially after purchasing an upgrade that did not resolve the problem. We understand…”
Our classifier read this reply as a template response.
“The platform is not user friendly at all. It required help from the consultant in order to do any portion of. the work.”
The company replied on 2026-07-29: “Thank you for sharing your thoughtful feedback. We’re thrilled to hear that your final book turned out absolutely beautiful and that you’re happy with the professional quality of the finished…”
Our classifier read this reply as a template response.
“I receive just a run around, but in a week I receive a box, no comments or instruction.”
The company replied on 2026-01-08: “Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this situation caused. We acknowledge that the initial assessment of your tape was incorrect, and we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.