Petruth Paddocks Camping: most-reported complaints
Automated analysis of 285 public Trustpilot reviews published 2018-10-08 to 2026-09-01. TrustScore 4.9 from 3,116 total reviews — see the Trustpilot page. Quick answer: is Petruth Paddocks Camping legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 54% of complaints, with examples including difficulties maintaining social distancing in crowded toilet blocks. The second most common complaint is that the site was 'Not as described,' representing 20% of reports, such as advertised food options being unavailable. Additionally, reviewers cited 'Poor core service' and 'Overcharging,' each making up 9% of complaints, with specific mentions of inefficient check-in systems and high electricity costs.
How to reach Petruth Paddocks Camping
These are the contact details Petruth Paddocks Camping publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01934 257055, email [email protected], address 8 Black Down Mead, Cheddar, BS27 3XW, GB.
The company claimed its Trustpilot profile on 2018-09-02 and uses Trustpilot’s paid features. Trustpilot ranks it 14 of 82 in Camping Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 17/06 Win a VW California Camper Mini Road Trip from Bath to Cheddar (FB)”.
Elsewhere: 4.7★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-15 (0%, 0.0d).
Severity: 2% of this company’s 56 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.5 days between the experience and publishing their negative review (38 reviews record both dates).
What their policy promises
cancellation method: postpone or refund less £10 admin charge
“we will either postpone your stay to any future date or refund your stay less a £10 administration charge.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 39 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 39 company replies to negative reviews analysed, 28% engaged with the specific problem and 3% were generic templates.
Review provenance: 145 company-invited reviews in the recent window average 4.89★, while 67 organic (uninvited) reviews average 4.91★.
14% of its 194 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 54% of this company’s complaints vs a 13% median across 91 ranked companies in its sector.
Review velocity: 65 of this company’s 3,116 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Petruth Paddocks Camping?
Other
30 reports · 54% of complaintsfalling“No social distancing: you are unable to social distance in the old block of toilets and the site was packed”
The company replied on 2020-09-01: “When we receive a negative review we reflect upon two things: 1) Could we have handled the situation better? 2) What positive things can we draw from it? Having now carried out this exercise our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Emailed the owner who probably had no ide we had even left and no refund offered.”
“Chose the quiet campsite but there were people blasting music to the early hours”
The company replied on 2024-05-31: “Hi Simon Good to hear you liked our location and pitches. I'm sorry that your nights sleep was disturbed but especially sorry that you did not call us? We patrol until the site is quiet but if…”
Our classifier read this reply as a substantive response.
It promised: refund.
Not as described
11 reports · 20% of complaintssteady“evening it was advertised pizza & Mexican but when coming to have food pizza wasn't anywhere to be seen”
The company replied on 2026-08-04: “Hi Tiegan, Thank you for your lovely review. We're so pleased you enjoyed the spacious pitches and the atmosphere in our adults-only field. We're really sorry that the pizza wasn't available during…”
Our classifier read this reply as a substantive response.
“This was not a free range camping experience!”
The company replied on 2023-09-11: “Max 4000 words limits my fuller response sadly. Shortened reply to each point below Spoken to and emailed the customer before posting: 1) We needed to be on our best behaviour. We ask that you…”
Our classifier read this reply as a deflection.
“it had been raining so the pitches were not available as booked so we camped on a ‘car park-like’ area”
Poor core service
5 reports · 9% of complaintsrising since 2023-07“Checkin was such a bad system. Only 1 way in down a track so you all have to wait”
The company replied on 2023-09-11: “Sorry to hear what an awful stay you had Nicolle. I've replied to each of your points below: Check-in was such a bad system. Only 1 way in down a track so you all have to wait, not only to get in but…”
Our classifier read this reply as a substantive response.
“facilities just weren’t sufficient for the number of guests”
“The toilet blocks were dirty”
The company replied on 2024-06-11: “Sorry you came across a dirty toilet cubicle - it only takes the person before you to leave it that way or you to let us know :) You can put as much money as you like on your meter - it just comes…”
Our classifier read this reply as a deflection.
Overcharging
5 reports · 9% of complaintsrising since 2023-07“Electric meter is 3x as much compared to other sites we've been to.”
The company replied on 2024-06-11: “It's such a pity when people are unable to bring themselves to come and chat to us, raise their concerns and allow us the opportunity to make their life happier! Your title “Money making focussed…”
Our classifier read this reply as a deflection.
“paid a premium for an electric pitch then charged an additional amount for electricity”
The company replied on 2024-04-17: “Ashley I'm so sorry that you were woken by a couple of idiots on the road outside - they have been identified and dealt with - the benefits of living in a small village and knowing large people....…”
Our classifier read this reply as a substantive response.
“not to be charged £36 for a patch of grass!”
The company replied on 2021-08-18: “Over expecting customer. Grateful you're not returning but if you can show me another field that has 28 state of the art toilets, 18 piping hot high pressure unlimited showers, a 10-bay pot wash,…”
Our classifier read this reply as a deflection.
Support unhelpful
4 reports · 7% of complaintsrising since 2023-07“unnecessary sarcasm in the reply I recieved from the owner Jules”
1 reader marked this review helpful on Trustpilot.
“she came across as rude and snappy within the whole conversation”
“When we first arrived I was blanked by the blonde woman who works there.”
Compare Petruth Paddocks Camping with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.