YesCanDo Money: most-reported complaints
Automated analysis of 226 public Trustpilot reviews published 2021-09-10 to 2026-09-01. TrustScore 5 from 1,652 total reviews — see the Trustpilot page. Quick answer: is YesCanDo Money legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 62% of the 8 identified complaints out of 226 reviews analyzed. The remaining 25% of complaints fall under an 'Other' category, which includes specific mentions of firm incompetence. No clear trend can be established for these issues due to the low volume of reviews.
How to reach YesCanDo Money
These are the contact details YesCanDo Money publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02392373235, address Langstone Gate, Havant, PO9 1TR, GB.
The company claimed its Trustpilot profile on 2020-09-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-08. Trustpilot ranks it 10 of 86 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: YESCANDO MONEY LTD (no. 17281720), active, incorporated 2026 (0.2 years); next accounts due 2028-03-18. 2 current officers; 1 filings in the last 12 months (1 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (519 reviews)
TrustScore over time
4.9 → 5.0 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.7d) · 2026-08-18 (100%, 0.7d) · 2026-08-21 (100%, 0.7d) · 2026-08-24 (100%, 0.7d) · 2026-08-27 (100%, 0.7d) · 2026-08-30 (100%, 0.7d) · 2026-09-03 (100%, 1.0d) · 2026-09-08 (100%, 1.0d) · 2026-09-12 (100%, 1.0d) · 2026-09-15 (100%, 1.0d) · 2026-09-18 (100%, 1.0d) · 2026-09-21 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
What their policy promises
support availability: free advice
“Reach out for 100% FREE expert mortgage advice.”
support availability: experts
“our advisers are experts at Help to Buy remortgage solutions.”
support availability: help
“our advisers are here to help.”
support availability: message or call
“Send us a message or call us on 03300884407.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 176 company-invited reviews in the recent window average 4.97★, while 59 organic (uninvited) reviews average 4.93★.
32% of its 231 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 62% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 315 of this company’s 1,652 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about YesCanDo Money?
Support unhelpful
5 reports · 62% of complaints“felt like she wasn’t interested in helping us”
The company replied on 2026-06-08: “Thank you, Gina, for taking the time to leave your review, and for coming back to YesCanDo after using us previously. We are genuinely sorry to hear that this experience did not feel the same as your…”
Our classifier read this reply as a deflection.
“Multiple employees contacting me which was not needed. Felt very pushy and invasive.”
The company replied on 2025-12-19: “Thank you for taking the time to share your feedback Ben. We’re genuinely sorry that our level of communication felt excessive or invasive. Our intention was never to overwhelm you, but to ensure you…”
Our classifier read this reply as a substantive response.
“lack of handover/internal process meant that as this is a second property”
The company replied on 2025-09-08: “Hi there, thank you for giving us this valuable feedback. To be honest, we aren't used to getting 3* reviews so I will be looking into this thoroughly. Thanks again and please reach out to me on…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
2 reports · 25% of complaints“that firm (Large and Gibson) were incompetent”
The company replied on 2023-01-25: “Thank you so much for taking time to leave this review. We are so sorry that you experienced such poor service from the solicitor we recommended. This has been taken up with the company and we will…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I was contacted very often (harassed) and the staff member was mentioning that I needed to make a decision quickly or there would be consequences.”
The company replied on 2023-03-10: “Thank you for taking the time to leave a review, Amy. Our team really puts our client's interests at heart. Last October saw the largest increase in interest rates for over 20 years. The whole…”
Our classifier read this reply as a deflection.
Compare YesCanDo Money with…
- YesCanDo Money vs FirstMortgage
- YesCanDo Money vs Loan.co.uk
- YesCanDo Money vs Key Solutions
- YesCanDo Money vs The Mortgage Broker
- YesCanDo Money vs Heron Financial
- YesCanDo Money vs SPF Private Clients
- YesCanDo Money vs Acumen Mortgages
- YesCanDo Money vs Boon Brokers
- YesCanDo Money vs First Thought Financial
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.