Mobile Reborn: most-reported complaints
Automated analysis of 336 public Trustpilot reviews published 2019-07-17 to 2026-07-16. TrustScore 4 from 2,150 total reviews — see the Trustpilot page. Quick answer: is Mobile Reborn legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are faulty, with 151 out of 252 identified complaints citing issues such as unresponsive screens. Support problems are also frequent, as 41 reviewers found assistance unhelpful and 34 reported being unable to reach the company. Additionally, 33 complaints mention failed delivery experiences, including instances where items arrived damaged or incorrect.
How to reach Mobile Reborn
These are the contact details Mobile Reborn publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 01606558866, email [email protected], address Unit 2, Road Two Industrial Estate, Winsford, Cheshire, CW7 2GT, Winsford, CW7 3RX, GB.
The company claimed its Trustpilot profile on 2018-05-01, uses Trustpilot’s paid features, and last replied to a negative review on 2026-02-10 — more than six months ago. Trustpilot ranks it 57 of 73 in Cell Phone Store. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 2.7★ on Google (0 reviews)
Severity: 32% of this company’s 252 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2023, 60% of 10 one-to-three-star reviews were 1★; in July 2024, 100% of 11.
Counted from September 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.7 days between the experience and publishing their negative review (179 reviews record both dates).
What their policy promises
refund window: 30 days — meanwhile 32 reviewers in our census window reported refund delays.
“30 Day Money Back Guarantee”
guarantee: 12 months
“12 Month Repair or Replace Warranty”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-25.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 209 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 30 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 209 company replies to negative reviews analysed, 49% engaged with the specific problem and 25% were generic templates.
Review provenance: 38 company-invited reviews in the recent window average 4.00★, while 62 organic (uninvited) reviews average 4.11★.
18% of its 74 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 60% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 18 of this company’s 2,150 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Mobile Reborn?
Faulty product
151 reports · 60% of complaintssteady“They sent me a phone which was un-usable (not responding to touch, opening apps etc without me touching the screen”
The company replied on 2020-05-10: “Hi Valerie We are very sorry to hear you are having these issues. Can you please send me us your order number and postcode so that we can understand the issue better and help resolve your issue…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“We've been sent the same phone with faulty microphone twice. Months later, we don't have a functioning phone!”
The company replied on 2022-04-21: “Hi Alexander, i am sorry to hear of the problems you are experiencing, please can you call me on 01606558866 or alternatively email me on [email protected] and i will look to deal with any…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“they don’t answer phones”
The company replied on 2022-01-14: “We are really sorry to hear you have had a bad experience. This is not how we want our customers to feel. Please send us a message to [email protected] so that we can investigate this issue…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Support unhelpful
41 reports · 16% of complaintsfalling“They sent me a phone which was un-usable (not responding to touch, opening apps etc without me touching the screen”
The company replied on 2020-05-10: “Hi Valerie We are very sorry to hear you are having these issues. Can you please send me us your order number and postcode so that we can understand the issue better and help resolve your issue…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“The battery on my phone was cutting out at 45% to completely dead”
2 readers marked this review helpful on Trustpilot.
“A week later I never received my refund”
2 readers marked this review helpful on Trustpilot.
Support unreachable
34 reports · 14% of complaintsfalling“they don’t answer phones”
The company replied on 2022-01-14: “We are really sorry to hear you have had a bad experience. This is not how we want our customers to feel. Please send us a message to [email protected] so that we can investigate this issue…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“it arrived with broken Face ID”
The company replied on 2022-01-12: “Hi Firstly, please accept our apologies for any issues you have had with a product purchased from ourselves. Can you please share your order number so that we can understand what has happened. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“No response. 06.5.20-Another email sent to Mobile Reborn to request an update on my phone sent over a week ago”
The company replied on 2020-05-28: “Hi Cassandra You returned your device to us with severe damage. We have sent you images of the phone you returned to us explaining that our warranty doesn't cover customer induced damage. You have…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Delivery failed
33 reports · 13% of complaintsrising since 2024-03“Ordered a phone for my son for Xmas. Upon checking the stickered ‘checked phone’ it was found to be faulty.”
2 readers marked this review helpful on Trustpilot.
“I bought a phone which broke straight away and was told to send it to mobile reborn and I never received it back”
The company replied on 2023-01-16: “Hi Isabella, We are very sorry to read about your experience with Mobile Reborn. If you would like to discuss your issue in more detail, please don't hesitate to get in touch by either calling 01606…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Phone delivered to wrong person and address. Futile getting in touch with company”
1 reader marked this review helpful on Trustpilot.
Refunds delayed
32 reports · 13% of complaintsrising since 2024-03“DOESN’T WORK AGAIN WITH THE EXACT SAME FAULT!”
3 readers marked this review helpful on Trustpilot.
“Ordered a phone for my son for Xmas. Upon checking the stickered ‘checked phone’ it was found to be faulty.”
2 readers marked this review helpful on Trustpilot.
“it arrived with broken Face ID”
The company replied on 2022-01-12: “Hi Firstly, please accept our apologies for any issues you have had with a product purchased from ourselves. Can you please share your order number so that we can understand what has happened. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Delivery late
30 reports · 12% of complaintsrising since 2024-03“STILL waiting for it!”
The company replied on 2022-11-15: “Hi Debbie, We are sorry to hear you feel this way and for the confusion when communicating with you regarding your order. We aim to deliver first class customer service as well as devices, so we are…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Now is 47 days without my phone. I have sent my iPhone x to be repaired and they keep making excuses to not send it back!”
The company replied on 2020-05-08: “HI You "returned" and empty box to us. The packaging was unopened and intact yet the box inside was empty. We advised your partner Mario of this the day we received the empty package and have been in…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Still waiting, been lied to. Will be delivered Friday then Saturday then Monday then Wednesday then Thursday.”
1 reader marked this review helpful on Trustpilot.
Compare Mobile Reborn with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.