USB2U: most-reported complaints
- Complaints in recent reviews
- 0% of 230 recent reviews analysed
- Most-reported issue
- Delivery late 46% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 5 from 7,678 total reviews
- Review window analysed
- 2011-07-26 to 2026-11-08 312 reviews
- Sector
- Retail
Automated analysis of 312 public Trustpilot reviews published 2011-07-26 to 2026-11-08. TrustScore 5 from 7,678 total reviews — see the Trustpilot page. Quick answer: is USB2U legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, with 35 out of 77 complaints citing this issue. Support is also a frequent concern, as 27 reviewers found it unhelpful and 12 reported being unable to reach support. Additionally, 12 customers stated that products were not as described.
What are the most common complaints about USB2U?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Delivery late | 46% | 35 | steady | |
| Support unhelpful | 35% | 27 | steady | |
| Not as described | 16% | 12 | falling | |
| Support unreachable | 16% | 12 | falling | |
| Faulty product | 14% | 11 | falling | |
| Delivery failed | 6% | 5 | steady |
Delivery late
35 reports · 46% of complaints“The bands did arrive and our client approved them, however they were so late arriving that we had to agree to an extra courier charge of £100”
The company replied on 2011-09-19: “It's disappointing to read a review like this particularly when from our perspective it does not reflect the facts accurately and more importantly does not reflect the views of the vast majority of…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“didn't actually receive it until almost 2 and a half months after we actually ordered them”
The company replied on 2016-05-13: “Hi Eleanor, thanks for taking the time to provide us with valuable feedback. We have raised the initial delivery issue with our courier UPS and hopefully both they and we can learn from this to…”
Our classifier read this reply as a substantive response.
“today it's Oct 27 and I still haven't received them”
Support unhelpful
27 reports · 35% of complaints“The bands did arrive and our client approved them, however they were so late arriving that we had to agree to an extra courier charge of £100”
The company replied on 2011-09-19: “It's disappointing to read a review like this particularly when from our perspective it does not reflect the facts accurately and more importantly does not reflect the views of the vast majority of…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“On a couple of occasions, it was apparent my emails weren't being read.”
The company replied on 2026-11-09: “Hi Nathan, Thank you for taking the time to leave such detailed feedback. We're pleased to hear the product met your expectations and offered good value for money. We're sorry that your overall…”
Our classifier read this reply as a template response.
“worst. customer care. everrrrrrr.”
The company replied on 2021-02-01: “Hi Matt, I am really sorry to see that you have had an issue with our service, Karen has reached out to you this morning via email and we would really like to assist with this if you could let her…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
12 reports · 16% of complaints“received the goods to find several USB sticks do not even work.”
The company replied on 2016-01-25: “Hi Rob Thank you for taking the time to submit feedback. We are sorry to read at this late stage that you were not satisfied with the finish and quality of the product. We have a 3 stage proofing…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Initial prototype was printed with the incorrect logo, with no apology for the error or time wasted”
The company replied on 2018-04-04: “Hi Oliver - thanks for taking the time to provide feedback for us to improve upon. Firstly we'd like to thank you for your order and assure you that you are not just a number on a spreadsheet to us,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the USB's are an off white pink colour they are supposed to be white”
The company replied on 2016-11-01: “Hi Caitriona, thanks for taking the time to give us feedback but so sorry to hear you are not completely satisfied with your order. If there is an issue with the USB sticks, we will rectify this for…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Support unreachable
12 reports · 16% of complaints“paying premium postage (£35) for a rush job, for it to be delivered to the wrong address”
The company replied on 2016-11-21: “Hi Ashley. Thanks for taking the time to give us valuable feedback and sorry to read that you have been underwhelmed recently. I am yet to discuss this with your account manager but I will do this as…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Printed memory sticks wrong, very hard to get hold of, eventually promised a partial refund but now won't reply”
The company replied on 2014-12-02: “Many thanks for the feedback and so sorry to read of the issues you have faced. As you can see the vast majority of our customer reviews have scored us as 5* so this has come as a real surprise and…”
Our classifier read this reply as a template response.
“today it's Oct 27 and I still haven't received them”
Faulty product
11 reports · 14% of complaints“the USB keep becoming corrupted meaning that my customers cannot access their photos”
“received the goods to find several USB sticks do not even work.”
The company replied on 2016-01-25: “Hi Rob Thank you for taking the time to submit feedback. We are sorry to read at this late stage that you were not satisfied with the finish and quality of the product. We have a 3 stage proofing…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Printed memory sticks wrong, very hard to get hold of, eventually promised a partial refund but now won't reply”
The company replied on 2014-12-02: “Many thanks for the feedback and so sorry to read of the issues you have faced. As you can see the vast majority of our customer reviews have scored us as 5* so this has come as a real surprise and…”
Our classifier read this reply as a template response.
Delivery failed
5 reports · 6% of complaints“paying premium postage (£35) for a rush job, for it to be delivered to the wrong address”
The company replied on 2016-11-21: “Hi Ashley. Thanks for taking the time to give us valuable feedback and sorry to read that you have been underwhelmed recently. I am yet to discuss this with your account manager but I will do this as…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the factory lost my order and I had to wait and extra month for delivery!”
The company replied on 2019-09-20: “Hi Andrea, thank you for taking the time to review. Oops, we dropped a catch this time, so sorry to have put you in this position. Sometimes we just have to hold our hands up! Next time, Jeremy will…”
Our classifier read this reply as a template response.
“The product delivered was not the one ordered.”
The company replied on 2017-04-18: “Hi Saud - thanks for getting in touch with us and sorry to hear that you are not satisfied with your order. I will ask your account manager Karen to email you ASAP to find out more details about the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
How to reach USB2U
These are the contact details USB2U publishes on its Trustpilot profile, as of our last check on 2026-11-12 — phone 01604 685040, email [email protected], address Unit 8, Deer Park Road, Moulton Park, Northampton, NN3 6RZ, GB.
The company claimed its Trustpilot profile on 2014-02-11. Trustpilot ranks it 3 of 47 in Promotional Item Store. We last checked this profile on 2026-11-12 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (56 reviews, as of November 2026)
TrustScore over time
5.0 → 5.0 across 19 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 19 dated readings
2026-08-11 (0%, 0.0d) · 2026-08-14 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-29 (0%, 0.0d) · 2026-10-02 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-09 (0%, 0.0d) · 2026-10-15 (0%, 0.0d) · 2026-10-21 (0%, 0.0d) · 2026-10-24 (0%, 0.0d) · 2026-10-27 (0%, 0.0d) · 2026-11-02 (0%, 0.0d) · 2026-11-05 (0%, 0.0d) · 2026-11-09 (0%, 0.0d) · 2026-11-12 (0%, 0.0d).
Severity: 10% of this company’s 77 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 15 years for USBs, 2 years for power banks, and 1 year for other tech gifts
“you are covered by a warranty (15 years for USBs, 2 years for power banks, and 1 year for other tech gifts)”
refund window: as soon as the items are returned
“we will make sure we get any faulty items replaced for you as soon as the items are returned.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-11.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-01.
2 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Measured reply time: across 52 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 52 company replies to negative reviews analysed, 67% engaged with the specific problem and 23% were generic templates.
Review provenance: 156 company-invited reviews in the recent window average 4.99★, while 76 organic (uninvited) reviews average 5.00★.
30% of its 231 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 46% of this company’s complaints vs a 20% median across 177 ranked companies in its sector.
Review velocity: 121 of this company’s 7,678 Trustpilot reviews (2%) were written in the last 12 months.
Other UK companies with evidenced “Delivery late” complaints
- Uttings
- V12 Retail Finance Limited
- Vollebak
- Vonhaus
- waEV-charge
- Wallace Allan
- WaterCoolersDirect.com (The WCD Group)
- Wayfair UK
- Welly Warehouse
- Wild
See all companies by issue: Delivery late · Support unhelpful · Not as described · Support unreachable · Faulty product · Delivery failed · Sector table: Retail in the UK
Compare USB2U with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-09.