Mintfares.com: most-reported complaints
Automated analysis of 255 public Trustpilot reviews published 2018-03-07 to 2026-09-02. TrustScore 4.9 from 4,646 total reviews — see the Trustpilot page. Quick answer: is Mintfares.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 16 out of 27 identified complaints citing this issue. Other frequent concerns include misleading pricing and overcharging, each accounting for 22% of the complaints. Additionally, some reviewers mention that support is unreachable. A specific trend cannot be established for these issues due to insufficient review volume.
How to reach Mintfares.com
These are the contact details Mintfares.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 844-285-7996, email [email protected], address 5601 5th ave n unit 237 st petersburg, Florida, 33710, US.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2018-02-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-14. Trustpilot ranks it 5 of 47 in Flights Search Site. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 3.9d) · 2026-08-24 (100%, 3.9d) · 2026-08-27 (100%, 3.9d) · 2026-08-30 (100%, 3.9d) · 2026-09-02 (100%, 4.5d) · 2026-09-08 (100%, 4.5d) · 2026-09-11 (100%, 4.5d).
Severity: 33% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reply quality: of 21 company replies to negative reviews analysed, 24% engaged with the specific problem and 38% were generic templates.
65% of its 217 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 59% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 430 of this company’s 4,646 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Mintfares.com?
Support unhelpful
16 reports · 59% of complaints“Its been a year I have not got the refund money for my tickets yet”
The company replied on 2022-02-14: “Dear Merin, With reference to your feedback, we apologize for the delay in the refund process as due to covid situation the refunds were taking more time than expected so now as the refund is already…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Mintfares.com refused to process the complete refund and insisted that the Porter Airlines segment was non‑refundable.”
The company replied on 2026-04-14: “Hello Satyaranjan, Greetings from Mintfares!!! With reference to your review, we are sorry for the inconvenience caused by flight cancellation done by the airlines within few hours of your travel.…”
Our classifier read this reply as a deflection.
“I was denied boarding at newyork airport and this lady was not available to help me.”
The company replied on 2026-02-01: “Dear Srinivas, Thank you for your feedback and kind words. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially…”
Our classifier read this reply as a template response.
Misleading pricing
6 reports · 22% of complaints“I booked ticked from them by paying excessively over priced and after 10 days the fare become way cheaper.”
The company replied on 2024-12-01: “Dear Customer, We sincerely apologize for the service you received. We strive our best at Mintfares to ensure that our customers enjoy a great deal of service and trust from us. Please allow us to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“they didnt provided any help.”
“They really give you a hard time when you try to cancel/re-schedule your flight.”
The company replied on 2025-02-22: “Dear Shiv, We sincerely apologize for the service you received. We strive our best at Mintfares to ensure that our customers enjoy a great deal of service and trust from us. I understand your…”
Our classifier read this reply as a deflection.
Overcharging
6 reports · 22% of complaints“Ripped me off 250$.”
2 readers marked this review helpful on Trustpilot.
“I booked ticked from them by paying excessively over priced and after 10 days the fare become way cheaper.”
The company replied on 2024-12-01: “Dear Customer, We sincerely apologize for the service you received. We strive our best at Mintfares to ensure that our customers enjoy a great deal of service and trust from us. Please allow us to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Mintfares.com refused to process the complete refund and insisted that the Porter Airlines segment was non‑refundable.”
The company replied on 2026-04-14: “Hello Satyaranjan, Greetings from Mintfares!!! With reference to your review, we are sorry for the inconvenience caused by flight cancellation done by the airlines within few hours of your travel.…”
Our classifier read this reply as a deflection.
Support unreachable
3 reports · 11% of complaints“show the ticket is avoid after i call but no any one recive call”
“flights shows cancelled in the system and no one was available”
The company replied on 2019-12-14: “Dear Ketan, Thank you for your feedback and kind words. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially…”
Our classifier read this reply as a template response.
“as soon as i could reply the window closed. i tried to enter the website again but no option to chat”
Refund refused
2 reports · 7% of complaints“Mintfares.com refused to process the complete refund and insisted that the Porter Airlines segment was non‑refundable.”
The company replied on 2026-04-14: “Hello Satyaranjan, Greetings from Mintfares!!! With reference to your review, we are sorry for the inconvenience caused by flight cancellation done by the airlines within few hours of your travel.…”
Our classifier read this reply as a deflection.
“Do not pay anything to mintfares”
The company replied on 2020-01-20: “Dear Kaushal, Thank you for your feedback and kind words. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially…”
Our classifier read this reply as a template response.
Refunds delayed
2 reports · 7% of complaints“waiting for her ticket refund since a year but she never got her money back”
The company replied on 2022-02-14: “Dear Alenteena, With reference to your feedback, we apologize for the delay in the refund process as due to covid situation the refunds were taking more time than expected so now as the refund is…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Its been a year I have not got the refund money for my tickets yet”
The company replied on 2022-02-14: “Dear Merin, With reference to your feedback, we apologize for the delay in the refund process as due to covid situation the refunds were taking more time than expected so now as the refund is already…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Compare Mintfares.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.