Coastfashion: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2026-02-14 to 2026-09-18. TrustScore 1.5 from 2,515 total reviews — see the Trustpilot page. Quick answer: is Coastfashion legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that refunds are delayed, with 53% of complaints citing slow processing times. Many customers also describe support as unhelpful or unreachable, accounting for 45% and 24% of complaints respectively. Additionally, 19% of reviewers state that their refund requests were refused despite product issues.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-05-27, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-11. We last checked this profile on 2026-09-27 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 35% of this company’s 94 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (94 reviews record both dates).
Measured reply time: across 59 negative reviews that received a public reply, the median wait was 19.7 days — the company profile reports an average of 19 days.
Reply quality: of 59 company replies to negative reviews analysed, 7% engaged with the specific problem and 88% were generic templates.
Review velocity: 185 of this company’s 2,515 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about Coastfashion?
Refunds delayed
50 reports · 53% of complaintssteady“they hold the money for 2 weeks before issuing a refund.”
1 reader marked this review helpful on Trustpilot.
“My efforts to get the company to investigate this have been ignored”
The company replied on 2026-04-20: “Hi Vanessa, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Six weeks later I am still waiting for my refund!”
The company replied on 2026-09-11: “Hello, Thank you for taking the time to leave a review on your recent experience. I'm sorry to hear of the issue you have had with regards to your returns and refund. I'd like to look into this…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
42 reports · 45% of complaintssteady“Charged twice for the same order. Been in conversation with CS for 4 weeks and getting nowhere”
The company replied on 2026-04-20: “Hi Anne-marie, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“one dress came with piping a different colour to the one pictured online, which customer services agreed has happened but have not resolved, two other dresses returned and I only got a refund for one.”
“Instead of receiving the sandals I had ordered, Coast sent me a completely different item, a pair of pink shorts!!”
The company replied on 2026-09-11: “Hello Mrs Williams, Thank you for taking the time to leave a review on your recent experience. I'm sorry to learn of the experience you encountered with your recent order and our customer service. I…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
23 reports · 24% of complaintsfalling“My efforts to get the company to investigate this have been ignored”
The company replied on 2026-04-20: “Hi Vanessa, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They are now not replying”
“Have posted my returns over 2 weeks ago and no confirmation of receipt or a refund in sight.”
Refund refused
18 reports · 19% of complaintsrising since 2026-08“one dress came with piping a different colour to the one pictured online, which customer services agreed has happened but have not resolved, two other dresses returned and I only got a refund for one.”
“They have refused to refund the missing item.”
The company replied on 2026-09-11: “Hello, Thank you for taking the time to leave a review on your recent experience. I'm sorry to hear of the issue you experienced in regards to one of the dresses on your daughter's order. I've…”
Our classifier read this reply as a substantive response.
It promised: refund.
“I have proof of the delivery being signed for on April 6, and chased payment on April 30.”
Overcharging
18 reports · 19% of complaintssteady“They have refunded me for one dress minus postage return cost”
The company replied on 2026-04-20: “Hi Paige, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
“spent over £1300 and was still waiting a month for a refund”
The company replied on 2026-04-20: “Hi Ally, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
“I am still waiting on a refund since 16 March”
The company replied on 2026-04-20: “Hi Karen, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
Delivery late
9 reports · 10% of complaintsfalling“My order was placed with a guaranteed delivery date but never arrived on time, and I received no dispatch updates.”
The company replied on 2026-04-20: “Hi Shervorn, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
“paid next day delivery. Two days later no contact”
The company replied on 2026-04-20: “Hi Máire, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
“I paid extra for next day delivery which arrived late”
The company replied on 2026-04-20: “Hi Rebecca, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.