RAMSDENSCURRENCY.co.uk: most-reported complaints
Automated analysis of 746 public Trustpilot reviews published 2025-12-24 to 2026-09-23. TrustScore 4.9 from 17,032 total reviews — see the Trustpilot page. Quick answer: is RAMSDENSCURRENCY.co.uk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 32% of the 50 complaints identified across 746 reviews. Other issues include problems with order fulfillment, such as receiving unexpected cash denominations, which make up 22% of complaints. Misleading pricing is cited in 14% of reports, while account and app difficulties represent 10% of the feedback.
The company claimed its Trustpilot profile on 2024-11-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 6 of 34 in Currency Exchange Service. We last checked this profile on 2026-09-23 and found 39 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (74%, 5.4d) · 2026-08-18 (70%, 5.4d) · 2026-08-21 (70%, 5.4d) · 2026-08-24 (70%, 5.4d) · 2026-08-27 (70%, 5.4d) · 2026-09-01 (65%, 5.9d) · 2026-09-04 (64%, 5.9d) · 2026-09-07 (63%, 5.9d) · 2026-09-11 (63%, 5.9d) · 2026-09-14 (62%, 5.9d) · 2026-09-17 (61%, 5.9d) · 2026-09-20 (60%, 5.9d) · 2026-09-23 (61%, 5.8d).
Severity: 4% of this company’s 50 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2019, 46% of 11 one-to-three-star reviews were 1★; in August 2026, 46% of 11.
Counted from December 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.8 days between the experience and publishing their negative review (258 reviews record both dates).
Measured reply time: across 264 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 264 company replies to negative reviews analysed, 24% engaged with the specific problem and 63% were generic templates.
Review provenance: 312 company-invited reviews in the recent window average 4.84★, while 169 organic (uninvited) reviews average 4.88★.
16% of its 677 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 32% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 3,226 of this company’s 17,032 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about RAMSDENSCURRENCY.co.uk?
Support unhelpful
16 reports · 32% of complaintssteady“customer service side was extremely poor”
“Extremely unhelpful staff, poor service, will not be returning”
“Staff member refused to provide currency stating I had to have card in possession”
Other
11 reports · 22% of complaintsrising since 2026-07“I ordered 4200 dollars and got 1400 in 10 dollar bills which is a lot”
The company replied on 2026-08-27: “Hi William, Thank you for your feedback! We understand how receiving a large order in smaller denominations can be inconvenient, and we truly appreciate your patience. Your experience is important to…”
Our classifier read this reply as a template response.
“Staff member refused to provide currency stating I had to have card in possession”
“requested euros not available until the following monday (Too late gor my trip)”
The company replied on 2026-07-25: “Hi, Thank you for your feedback! We’re glad to hear that our store staff provided excellent service, but we apologise for the glitches you experienced on our website and the inconvenience it caused…”
Our classifier read this reply as a template response.
Misleading pricing
7 reports · 14% of complaintsrising since 2026-07“The advert outside store are misleading.”
“I was told this was an online rate and not in-store rate.”
“advertised online @ 1.14 to the pound,actual rate 1.11”
Account/app problems
5 reports · 10% of complaintsrising since 2026-07“been trying for days to transfer money onto our multi currency card to no avail”
The company replied on 2026-09-22: “Hi Alex, Thanks for taking the time to share feedback. So, that this can be further investigated, please can you send details over to [email protected], where a member of the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“was not allowed to collect. I asked for a refund as it would be impossible for me to collect the money”
“Not recognising email set up”
Billing errors
4 reports · 8% of complaintsfalling“they didn't bother replying and just got debt collectors onto us.”
“gave an error. Tried another 3times same thing”
“I was provided with the wrong currency and on discovering the mistake Ramsdens refused to accept responsibility.”
Overcharging
4 reports · 8% of complaintsfalling“They gave me £750 for 100€ what kind of rip off is that??”
“was not allowed to collect. I asked for a refund as it would be impossible for me to collect the money”
“NOT good infact a rip off using an atm. 7 euros to withdraw my own cash from a prepaid card. Disgusting”
The company replied on 2026-07-25: “Hi Ian, Thank you for sharing your feedback with us. We value your input and will take it into consideration your comments as we strive to improve our services. Kind Regards, Ramsdens”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.