Clarity Business Travel: most-reported complaints
- Complaints in recent reviews
- 89% of 44 recent reviews analysed
- Most-reported issue
- Support unhelpful 54% of complaints
- Company replies
- 100% of negative reviews, typically within 8 days
- TrustScore
- 1.8 from 44 total reviews
- Review window analysed
- 2022-04-29 to 2026-09-09 44 reviews
- Sector
- Travel
Automated analysis of 44 public Trustpilot reviews published 2022-04-29 to 2026-09-09. TrustScore 1.8 from 44 total reviews — see the Trustpilot page. Quick answer: is Clarity Business Travel legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 21 out of 39 identified complaints citing this issue. Support being unreachable is the next most common concern, mentioned in 10 complaints. Additionally, reviewers frequently mention problems with accounts or the app, as well as instances of overcharging.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Clarity Business Travel?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 54% | 21 | ||
| Support unreachable | 26% | 10 | ||
| Account/app problems | 20% | 8 | ||
| Overcharging | 18% | 7 | ||
| Faulty product | 15% | 6 | ||
| Misleading pricing | 13% | 5 |
Support unhelpful
21 reports · 54% of complaints“The prices quoted on their websites far exceeds anything”
3 readers marked this review helpful on Trustpilot.
“wasted many many hours sorting out faulty and wrong hotel and train tickets”
2 readers marked this review helpful on Trustpilot.
“always always always takes several hours and numerous emails”
2 readers marked this review helpful on Trustpilot.
Support unreachable
10 reports · 26% of complaints“refuse to resolve queries made by email”
The company replied on 2025-02-27: “Dear Duroo, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to ensure that booking travel is as smooth and hassle-free as possible for our…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“calling the emergency number and not having anyone pick up”
The company replied on 2026-06-01: “Hi Sonia, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding service responsiveness, communication, and booking…”
Our classifier read this reply as a template response.
“only acknowledged after 2 emails and phone call”
The company replied on 2026-06-01: “Hi T Nash, Thank you for your feedback. We’re disappointed to hear about the issues you encountered during your booking process. Feedback like this is important in helping us identify where…”
Our classifier read this reply as a template response.
Account/app problems
8 reports · 20% of complaints“It is expensive inflexible ignores customer requests and irony of ironies has now placed us on stop for allegedly unpaid bills.”
1 reader marked this review helpful on Trustpilot.
“they failed to send me my tickets (I was emailed a dead link)”
1 reader marked this review helpful on Trustpilot.
“The customer service is slow so despite having a price matching process, they do not respond.”
Overcharging
7 reports · 18% of complaints“It is expensive inflexible ignores customer requests and irony of ironies has now placed us on stop for allegedly unpaid bills.”
1 reader marked this review helpful on Trustpilot.
“Train and flight tickets are always significantly more expensive”
The company replied on 2026-07-13: “Hi Lauren, Thank you for your feedback. We’re sorry to hear that your experience with the platform and our service hasn’t met expectations. We take comments around performance and reliability…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“everything is so much more expensive here.”
The company replied on 2026-06-01: “Hi Tudor, Thank you for your feedback. We’re sorry to hear the platform didn’t meet your expectations. We’re continuously working to improve both the user experience and overall value, and input like…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Faulty product
6 reports · 15% of complaints“Train and flight tickets are always significantly more expensive”
The company replied on 2026-07-13: “Hi Lauren, Thank you for your feedback. We’re sorry to hear that your experience with the platform and our service hasn’t met expectations. We take comments around performance and reliability…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“everything is so much more expensive here.”
The company replied on 2026-06-01: “Hi Tudor, Thank you for your feedback. We’re sorry to hear the platform didn’t meet your expectations. We’re continuously working to improve both the user experience and overall value, and input like…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Clarity booked someone into my hotel, never paid despite numerous phone calls”
The company replied on 2026-07-16: “Hi James. Thanks for reaching out. We’ve not been able to locate your details in our systems based on the information you have provided in your review. Please can you email our team at…”
Our classifier read this reply as a deflection.
Misleading pricing
5 reports · 13% of complaints“The prices quoted on their websites far exceeds anything”
3 readers marked this review helpful on Trustpilot.
“always always always takes several hours and numerous emails”
2 readers marked this review helpful on Trustpilot.
“Customer service provides no suggestions on how to solve problems”
1 reader marked this review helpful on Trustpilot.
How to reach Clarity Business Travel
These are the contact details Clarity Business Travel publishes on its Trustpilot profile, as of our last check on 2026-11-12 — phone 0800 7311 627, address 4th Floor, Broadhurst House, 56 Oxford St, Manchester, M1 6EU, GB.
The company claimed its Trustpilot profile on 2024-07-10 and last replied to a negative review on 2026-09-10. We last checked this profile on 2026-11-12 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.1★ on Google (20 reviews, as of November 2026)
Severity: 28% of this company’s 39 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.7 days between the experience and publishing their negative review (39 reviews record both dates).
Sector benchmark: support unhelpful makes up 54% of this company’s complaints vs a 31% median across 133 ranked companies in its sector.
Review velocity: 9 of this company’s 44 Trustpilot reviews (20%) were written in the last 12 months.
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See all companies by issue: Support unhelpful · Support unreachable · Account/app problems · Overcharging · Faulty product · Misleading pricing · Sector table: Travel in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-01.