FPG Fortune Prime Global: most-reported complaints
- Complaints in recent reviews
- 34% of 47 recent reviews analysed
- Most-reported issue
- Account/app problems 31% of complaints
- Company replies
- 100% of negative reviews, typically within 5 days
- TrustScore
- 3 from 112 total reviews
- Review window analysed
- 2022-08-22 to 2026-11-04 47 reviews
- Sector
- Banking & Money
Automated analysis of 47 public Trustpilot reviews published 2022-08-22 to 2026-11-04. TrustScore 3 from 112 total reviews — see the Trustpilot page. Quick answer: is FPG Fortune Prime Global legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account access, support availability, and fees. Specifically, 31% of complaints cite problems with withdrawing funds, unreachable support, or overcharging, while 25% mention unhelpful customer service. These concerns were identified in 16 complaints out of 47 reviews analyzed between August 2022 and November 2026. No clear trend could be established due to the limited number of reviews.
Not enough reviews to establish a trend.
What are the most common complaints about FPG Fortune Prime Global?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Account/app problems | 31% | 5 | ||
| Support unreachable | 31% | 5 | ||
| Overcharging | 31% | 5 | ||
| Support unhelpful | 25% | 4 | ||
| Other | 19% | 3 |
Account/app problems
5 reports · 31% of complaints“will NOT allow me to withdraw my funds”
The company replied on 2026-09-01: “Hi Carissia, We're sorry to hear about your experience. We take withdrawal requests and customer support seriously. As we can't identify your account from your review, please contact us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I cannot withdraw my money and I cannot get a hold of anyone.”
The company replied on 2026-07-06: “Hi Aaron, We're sorry to hear about your experience. We take withdrawal requests and customer support seriously. As we can't identify your account from your review, please contact us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“my account was suddenly frozen under vague “risk control” accusations”
The company replied on 2026-03-25: “Hi Luis Fernando Braga Bassan, Thank you for sharing your feedback. We value every client and appreciate the opportunity to respond. As part of our commitment to maintaining a secure and compliant…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
5 reports · 31% of complaints“I was told that I had to pay tax first in order to withdraw money.”
The company replied on 2024-03-11: “Dear Suleyman, Hope you are well. As per our record, we are not able to locate your account using your email address, please provide the website the you login to and the account number so we can…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Contacted many times with no response.”
The company replied on 2024-05-20: “Thank you for sharing your feedback. Our withdrawal processing time is usually within 24 business hours Your concerns are very important to us, and we're committed to improving our services. Thank…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I cannot withdraw my money and I cannot get a hold of anyone.”
The company replied on 2026-07-06: “Hi Aaron, We're sorry to hear about your experience. We take withdrawal requests and customer support seriously. As we can't identify your account from your review, please contact us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
5 reports · 31% of complaints“I was told that I had to pay tax first in order to withdraw money.”
The company replied on 2024-03-11: “Dear Suleyman, Hope you are well. As per our record, we are not able to locate your account using your email address, please provide the website the you login to and the account number so we can…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Contacted many times with no response.”
The company replied on 2024-05-20: “Thank you for sharing your feedback. Our withdrawal processing time is usually within 24 business hours Your concerns are very important to us, and we're committed to improving our services. Thank…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“will NOT allow me to withdraw my funds”
The company replied on 2026-09-01: “Hi Carissia, We're sorry to hear about your experience. We take withdrawal requests and customer support seriously. As we can't identify your account from your review, please contact us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 25% of complaints“my account was suddenly frozen under vague “risk control” accusations”
The company replied on 2026-03-25: “Hi Luis Fernando Braga Bassan, Thank you for sharing your feedback. We value every client and appreciate the opportunity to respond. As part of our commitment to maintaining a secure and compliant…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they still haven’t processed my refund”
The company replied on 2026-04-17: “Dear Ralph Joseph Dela Fuente, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. After a thorough review, your account activity was found to be…”
Our classifier read this reply as a deflection.
“every time you contact support, they refer you back to your introducer team and say they cannot provide any information”
The company replied on 2025-12-15: “Dear Claudia, We would like to clarify that FPG is connected to top-tier liquidity providers in order to offer our clients competitive spreads, as close to market pricing as possible at all times.…”
Our classifier read this reply as a template response.
Other
3 reports · 19% of complaints“I request for a withdraw of 5000$ they rejected due to promo abuse. I have nothing receive any promotion i have proofs.”
The company replied on 2025-08-12: “Dear Papal Jani, Thank you for your feedback. At FPG Fortune Prime Global, we are committed to providing a fair, transparent, and secure trading environment for traders of all experience levels. As…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“TRY WITHDRAWING FUNDS OR GETTING AN ANSWER FROM 'CUSTOMER SERVICE'... NO CHANCE.!”
The company replied on 2024-05-20: “FPG is authorized and regulated in various jurisdictions. Fortune Prime Limited trading as FPG Fortune Prime Global, is authorised and regulated by the Vanuatu Financial Services Commission (VFSC),…”
Our classifier read this reply as a deflection.
“Send out spam email marketing to random people.”
The company replied on 2026-11-04: “Dear Dan, Thank you for your feedback. FPG Fortune Prime Global takes its reputation and customer trust seriously. We do not condone unsolicited or inappropriate marketing communications and aim to…”
Our classifier read this reply as a template response.
How to reach FPG Fortune Prime Global
These are the contact details FPG Fortune Prime Global publishes on its Trustpilot profile, as of our last check on 2026-11-10 — phone +61 02 8018 4648, email [email protected].
The company claimed its Trustpilot profile on 2022-08-22 and last replied to a negative review on 2026-11-04. Trustpilot ranks it 13 of 14 in Alternative Financial Service. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
3.2 → 3.0 across 6 census measurements since 2026-09-29. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 6 dated readings
2026-09-29 (87%, 4.8d) · 2026-10-02 (100%, 5.3d) · 2026-10-20 (93%, 5.3d) · 2026-10-23 (93%, 5.5d) · 2026-11-07 (100%, 5.1d) · 2026-11-10 (100%, 5.1d).
Sector benchmark: account/app problems makes up 31% of this company’s complaints vs a 25% median across 104 ranked companies in its sector.
Review velocity: 33 of this company’s 112 Trustpilot reviews (29%) were written in the last 12 months.
Other UK companies with evidenced “Account/app problems” complaints
See all companies by issue: Account/app problems · Support unreachable · Overcharging · Support unhelpful · Sector table: Banking & Money in the UK
Compare FPG Fortune Prime Global with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-07.