Aston Martin: most-reported complaints
Automated analysis of 37 public Trustpilot reviews published 2020-06-16 to 2026-09-01. TrustScore 2.8 from 39 total reviews — see the Trustpilot page. Quick answer: is Aston Martin legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 42% of the 19 complaints identified in 37 analyzed reviews. Support unhelpfulness and other unspecified issues each represented 26% of the complaints, while warranty disputes made up 16%. No clear trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 443 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/08 Win an Aston Martin DB9 Become Bond for a day with an Aston Martin DB9”, “E: 31/08 Win an Aston Martin Aramco F1™ Team Experience with ELEMIS (My John Lewis)”, “E10/09 Win a Aston Martin DB9 Experience”.
Elsewhere: 4.6★ on Google (472 reviews) — a 1.8-star gap between its Trustpilot and Google scores.
What their policy promises
support availability: contact customer services department
“If you have any questions about them or don’t accept them, please contact our customer services department whose details appear at the end of these General Terms.”
support availability: contact customer services department
“Our customer services department can be contacted using the details that appear at the end of these General Terms should you require any further assistance in this respect.”
support availability: email [email protected]
“If you wish to request us to stop using any of Your Content at any time, you should notify us by emailing [email protected]”
support availability: email [email protected]
“If you have good reason to believe that any Materials posted by other users do not comply with the Acceptable Content Guidelines, then you should notify us by emailing us at [email protected]”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-26.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 42% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 7 of this company’s 39 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Aston Martin?
Faulty product
8 reports · 42% of complaints“On its return, there was severe brake vibration from all corners. It has been to a main dealer where there was a charge of £7,000.00”
2 readers marked this review helpful on Trustpilot.
“Aston Martin have refused to assist with rectifying any of my issues. If you buy an Aston Martin beware you will not receive assistance”
2 readers marked this review helpful on Trustpilot.
“car broken dow 4 times in 2 months had to go to main agents to be fix”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 26% of complaints“Tried for 6 months to connect with someone, have been told to bugger off from their main customer line”
3 readers marked this review helpful on Trustpilot.
“Aston Martin have refused to assist with rectifying any of my issues. If you buy an Aston Martin beware you will not receive assistance”
2 readers marked this review helpful on Trustpilot.
“We still don't have the car back as we are still waiting for parts. Mainly a driver's airbag.”
1 reader marked this review helpful on Trustpilot.
Other
5 reports · 26% of complaints“The use of this landing site, which lacks the requisite planning permission”
1 reader marked this review helpful on Trustpilot.
“The use of this landing site, which lacks the requisite planning permission”
“Sick to death of hearing revving engines and squealing tyres. It is nearly 11pm.”
Warranty disputes
3 reports · 16% of complaints“On its return, there was severe brake vibration from all corners. It has been to a main dealer where there was a charge of £7,000.00”
2 readers marked this review helpful on Trustpilot.
“AM refuse to change the brakes to an alternative which they know works”
Compare Aston Martin with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-02.