waEV-charge: most-reported complaints
Automated analysis of 265 public Trustpilot reviews published 2023-11-09 to 2026-09-20. TrustScore 4.9 from 1,503 total reviews — see the Trustpilot page. Quick answer: is waEV-charge legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful or unreachable, with these issues accounting for 47% and 20% of complaints respectively. Faulty products are another frequent concern, cited in 40% of the identified complaints. Additionally, account and app problems were reported by 20% of reviewers. No specific trend could be established for these issues due to the limited number of reviews.
How to reach waEV-charge
These are the contact details waEV-charge publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0330 043 1353, email [email protected], address Unit 5, S50-51 Stansted Courtyard, Essex, CM22 6PU, GB.
The company claimed its Trustpilot profile on 2022-07-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 4 of 32 in Electric Vehicle Charging Station. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (67 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 4.0d) · 2026-08-15 (100%, 4.0d) · 2026-08-18 (100%, 3.5d) · 2026-08-21 (100%, 3.5d) · 2026-08-24 (100%, 3.5d) · 2026-08-27 (100%, 3.5d) · 2026-08-31 (100%, 3.5d) · 2026-09-03 (100%, 3.3d) · 2026-09-08 (88%, 3.3d) · 2026-09-12 (88%, 3.3d) · 2026-09-15 (88%, 3.3d) · 2026-09-18 (88%, 3.3d) · 2026-09-21 (89%, 2.9d) · 2026-09-24 (89%, 2.9d).
What their policy promises
refund window: 30 days
“We accept returns within 30 days of purchase”
refund window: 10 working days
“Refunds will be processed within 10 working days after the returned item is received and inspected.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-1 lines; added: Terms of servicePrivacy policyCookies policyReturns policyInstaller Terms; removed: Terms of servicePrivacy policyCookies policyReturns policy (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 223 company-invited reviews in the recent window average 4.97★, while 39 organic (uninvited) reviews average 4.33★.
14% of its 253 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 47% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 437 of this company’s 1,503 Trustpilot reviews (29%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about waEV-charge?
Support unhelpful
7 reports · 47% of complaints“App left my family stranded on 3 occasions.”
The company replied on 2025-10-30: “Hi CJ, We appreciate your feedback and fully acknowledge the initial issue during installation, which we took complete responsibility for and resolved immediately. You accepted our £200 compensation…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“tech support and customer services who just tell me to "bear with me"”
The company replied on 2026-06-10: “Hi Tom, Thank you for taking the time to update your review. We sincerely apologise for the length of time it took to resolve this issue. While we were actively investigating the problem, we were…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“POOR CUSTOMER SERVICE!!!.”
The company replied on 2026-05-30: “Hi Kenny, As discussed, I'd be very grateful if you could send me over the requested information so we can look into this further and resolve.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Faulty product
6 reports · 40% of complaints“18 months of constant hassle and not one engineer has called out.”
The company replied on 2026-03-18: “**THIS REVIEW IS FRAUDULENT & FAKE** (Appeal ref: 01515368) We are currently working with Trustpilot to have it removed, as they have also determined it to be inauthentic. The reviewer has failed to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“App left my family stranded on 3 occasions.”
The company replied on 2025-10-30: “Hi CJ, We appreciate your feedback and fully acknowledge the initial issue during installation, which we took complete responsibility for and resolved immediately. You accepted our £200 compensation…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“tech support and customer services who just tell me to "bear with me"”
The company replied on 2026-06-10: “Hi Tom, Thank you for taking the time to update your review. We sincerely apologise for the length of time it took to resolve this issue. While we were actively investigating the problem, we were…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
3 reports · 20% of complaints“Terrible app. It only works intermittently, and the booster function fails far too often.”
The company replied on 2025-09-19: “**FURTHER UPDATE** Hi Hussain, While we do not agree with your latest comments, we want to stress that we have reached out on multiple occasions to provide support and suggest workarounds for the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the app doesn't work so you can't get the better rates”
The company replied on 2024-08-02: “Hi Mark, Thank you for your review. As mentioned when you placed your order, our current lead time is 2 weeks however we did in fact complete your install in just over a week, therefore we are a…”
Our classifier read this reply as a deflection.
“the app isn’t the most user friendly”
The company replied on 2024-03-25: “Hi Usman, thank you for your review. I have tried reaching via phone & email over the past week however this has not been successful so I would be grateful if you could let me know a convenient time…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
3 reports · 20% of complaints“18 months of constant hassle and not one engineer has called out.”
The company replied on 2026-03-18: “**THIS REVIEW IS FRAUDULENT & FAKE** (Appeal ref: 01515368) We are currently working with Trustpilot to have it removed, as they have also determined it to be inauthentic. The reviewer has failed to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I have still had no contact from waEV, a total of 3 months from first order is not acceptable service.”
The company replied on 2026-03-23: “Hi Bradley, Thank you for your review and we offer sincere apologies for delays you incurred as well as taking your own time to chase an update. Your original installation was booked quickly, and the…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“The smart part of the charging system doesn't work with my Tesla”
The company replied on 2024-02-19: “Hi Rob, We are genuinely sorry this has been your experience so far and can appreciate the inconvenience and costs incurred when smart charging is not working. We feel we have been proactive at…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 13% of complaints“Then communication stopped. I had to chase to get a date of the survey.”
“So they had to come back 5 days later to finish off.”
The company replied on 2023-11-10: “Hi Les, Thank you for your feedback and I would like to personally apologise for the issues raised. A full investigation has been carried out and whilst we accept full liability in failing to deliver…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Poor core service
2 reports · 13% of complaints“poor when things don’t go to plan”
The company replied on 2026-07-22: “Thank you for taking the time to leave your feedback. I'm genuinely sorry that your experience didn't meet the standards we strive to deliver. Following our correspondence, I have already…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I have still had no contact from waEV, a total of 3 months from first order is not acceptable service.”
The company replied on 2026-03-23: “Hi Bradley, Thank you for your review and we offer sincere apologies for delays you incurred as well as taking your own time to chase an update. Your original installation was booked quickly, and the…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Compare waEV-charge with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.