Visitors Insurance - Community Insurance Agency, Inc.: most-reported complaints
Automated analysis of 245 public Trustpilot reviews published 2018-01-23 to 2026-08-20. TrustScore 4.7 from 1,062 total reviews — see the Trustpilot page. Quick answer: is Visitors Insurance - Community Insurance Agency, Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that it is difficult to find doctors who accept the coverage policy. Others state that customer support is unreachable or unhelpful, with some noting a lack of response to medical bills. Additionally, some customers describe the online pricing as confusing and misleading compared to the final price paid.
How to reach Visitors Insurance - Community Insurance Agency, Inc.
These are the contact details Visitors Insurance - Community Insurance Agency, Inc. publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-344-9540 or 847-897-5120, email [email protected], address 425 Huehl Road Suite 22A, Northbrook, 60062, US.
The company claimed its Trustpilot profile on 2018-01-18, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-05. Trustpilot ranks it 6 of 29 in Travel Insurance Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (15 reviews)
TrustScore over time
4.7 → 4.7 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-18 (100%, 0.0d).
Severity: 15% of this company’s 39 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 21 days
“Pre-Existing Condition Exclusion Waiver Available – plan must be purchased Within 21 days of the date your initial Payments or deposits for your trip is received.”
refund window: period of time from initial deposit
“A Pre-Existing Medical Condition (If purchased with in a period of time from the initial deposit based on the plan chosen).”
refund window: 60 days
“Pre-Existing Condition Review Period 60 days prior to effective plan date”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +140/-133 lines; added: Novel Coronavirus (COVID-19) and Visitors Insurance | *; removed: Novel Coronavirus (COVID-19) and Visitors Insurance Click Here to Read More | * (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 52 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 52 company replies to negative reviews analysed, 21% engaged with the specific problem and 50% were generic templates.
Review provenance: 181 company-invited reviews in the recent window average 4.78★, while 22 organic (uninvited) reviews average 4.68★.
55% of its 176 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 26% of this company’s complaints vs a 16% median across 126 ranked companies in its sector.
Review velocity: 38 of this company’s 1,062 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Visitors Insurance - Community Insurance Agency, Inc.?
Other
10 reports · 26% of complaints“It is hard to find the doctor who would accept this your coverage policy. At least 4 contacted refused to accept it.”
The company replied on 2023-08-02: “Lena - thank you for the feedback. We were able to look up your policy details using your email address. The type of plan you purchased is a low-cost, schedule of benefit plan. This means you can go…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“my credit card was immediately hacked after purchasing the insurance on the site.”
The company replied on 2018-09-20: “Kiran, thank you for sharing the feedback. All policies issued by Visitors Insurance are 100% secure. Actual payments are done via the Insurance Company, not our agency. Please feel free to share…”
Our classifier read this reply as a deflection.
“Policy numbers different numbers than my plastic wallet card. Requested new card. No results.”
The company replied on 2023-09-21: “Hello Steve - Thank you for your review and taking the time to share your feedback using VisitorsInsurance.com. Per our email correspondence this week, the policy number and member ID remains the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 20% of complaints“They didn’t respond to the medical bills sent to them.”
The company replied on 2018-11-06: “We would appreciate the opportunity to learn more about your experience. Please note that we are the insurance broker that sells and markets the products and not the insurance company/plan…”
Our classifier read this reply as a deflection.
“Difficult to reach the claims team.”
The company replied on 2021-09-09: “Thank you for the feedback and using VisitorsInsurance.com. Please note that we are the insurance broker that sells and markets the products and not the insurance company. Any claims and/or medical…”
Our classifier read this reply as a template response.
“I haven;t received any confirmation of this purchase. Please share the document ASAP”
The company replied on 2019-10-01: “Thank you for the feedback. As mentioned in our email to you, your confirmation was sent to you at the time of purchase. We have also resent your details again. If you have any other questions,…”
Our classifier read this reply as a substantive response.
Support unhelpful
7 reports · 18% of complaints“please change the way your specialist talk with client!”
The company replied on 2021-07-28: “Thank you for your review and taking the time to share your feedback using VisitorsInsurance.com and working with our agency. We appreciate your business! We appreciate all feedback from our…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Our claim has not been resolved yet and I'm totally distressed by this situation.”
The company replied on 2018-02-05: “Ashesh, we would appreciate the opportunity to learn more about your experience. Please note that we are the insurance broker that sells and markets the products and not the actual insurance company.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“closed out claims without payment and had to get them to re-open the claims”
The company replied on 2018-06-04: “We would appreciate the opportunity to learn more about your experience. Please note that we are the insurance broker that sells and markets the products and not the insurance company/plan…”
Our classifier read this reply as a deflection.
Misleading pricing
6 reports · 15% of complaints“On line pricing was confusing and did not represent the price I paid.”
The company replied on 2023-08-10: “Ron - Thank you for your review and taking the time to share your feedback. The premium price is calculated based on the plan choice, traveler's ages, travel dates, policy maximum and deductible you…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“felt it took my money without me knowing how much I was paying”
The company replied on 2023-06-05: “Lisa - thank you for your review and taking the time to share your feedback using VisitorsInsurance.com and purchasing from our website. All applications will have a purchase and review step at the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The average quote change whenever you press a different company”
The company replied on 2024-08-19: “Cintia - Thank you for taking the time to share your feedback using VisitorsInsurance.com. Safe travels!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
4 reports · 10% of complaints“Wait till you go to a doctor and you will find out the hard way that you have been swindled.”
The company replied on 2018-04-03: “Amin, we would appreciate the opportunity to learn more about your experience. Please note that we are the insurance broker that sells and markets the products and not the actual insurance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the claim was turned down saying it was not a accident.”
The company replied on 2018-03-15: “Rahul, we would appreciate the opportunity to learn more about your experience. Please note that we are the insurance broker that sells and markets the products and not the actual insurance company.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“never pay claim”
The company replied on 2018-01-25: “Thank you for the feedback. We would appreciate the opportunity to learn more about your experience and see if there is anything we can do to help you cover your insurance needs. Please give us a…”
Our classifier read this reply as a template response.
Not as described
2 reports · 5% of complaints“Visitor's insurance is not accepted in most PCPs and Urgent care facilities.”
The company replied on 2022-07-22: “Thank you for your review and taking the time to share your feedback. If you purchased a comprehensive coverage plan, you were emailed the link to the PPO network where you can search for providers…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“when i actually purchased a specific insurance, the documents I received as part of fulfillment revealed that COVID-19 related stuff is not covered.”
The company replied on 2020-05-25: “Thank you for the feedback and sharing your experience using VisitorsInsurance.com. Unfortunately, COVID-19 disclosures are made by the insurance companies directly and vary from time of purchase to…”
Our classifier read this reply as a deflection.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.