Stanley 1913: most-reported complaints
- Complaints in recent reviews
- 79% of 315 recent reviews analysed
- Most-reported issue
- Support unreachable 52% of complaints
- Company replies
- 11% of negative reviews, typically within 14 days
- TrustScore
- 2.2 from 1,947 total reviews
- Review window analysed
- 2025-08-13 to 2026-11-07 315 reviews
- Sector
- Other sectors
Automated analysis of 315 public Trustpilot reviews published 2025-08-13 to 2026-11-07. TrustScore 2.2 from 1,947 total reviews — see the Trustpilot page. Quick answer: is Stanley 1913 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 52% of the 248 complaints identified. Delivery failures are the second most common issue, cited in 36% of complaints. Additionally, 27% of reviewers mention receiving faulty products, a trend that is currently rising.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Stanley 1913?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unreachable | 52% | 130 | steady | |
| Delivery failed | 36% | 90 | steady | |
| Faulty product | 27% | 68 | rising since 2026-07 | |
| Support unhelpful | 26% | 65 | steady | |
| Delivery late | 16% | 41 | steady | |
| Warranty disputes | 12% | 29 | falling |
Support unreachable
130 reports · 52% of complaints“They have still not updated Klarna despite me trying to contact Stanley twice through their contact form online.”
2 readers marked this review helpful on Trustpilot.
“As of 4 August 2026, I have received neither a response nor my refund.”
2 readers marked this review helpful on Trustpilot.
“When can I expect a response for case number 01851741? Why is there no way to reach out to your team directly on an email address?”
2 readers marked this review helpful on Trustpilot.
Delivery failed
90 reports · 36% of complaints“I placed an order that was marked as delivered but it never arrived.”
2 readers marked this review helpful on Trustpilot.
“Item sent to wrong address.”
2 readers marked this review helpful on Trustpilot.
“the box was completely empty. The tumbler had clearly been removed before it was sealed or dispatched.”
1 reader marked this review helpful on Trustpilot.
Faulty product
68 reports · 27% of complaints“got the emailed pinged back to me and saying their in box is full... So STANLEY what am I supposed to do?”
2 readers marked this review helpful on Trustpilot.
“the black plastic coating coming off and being unable to use it due to this, and Stanley saying that there products have a full warranty them telling me that it’s not covered”
1 reader marked this review helpful on Trustpilot.
“It's impossible there is only a form to fill in and they never get back to you.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
65 reports · 26% of complaints“I placed an order that was marked as delivered but it never arrived.”
2 readers marked this review helpful on Trustpilot.
“Item sent to wrong address.”
2 readers marked this review helpful on Trustpilot.
“they only refunded £40.00 of my initial £44.95 payment—keeping the £4.95 delivery fee.”
1 reader marked this review helpful on Trustpilot.
Delivery late
41 reports · 16% of complaints“one of them still hasn’t even been processed. No updates. No tracking. Nothing—except weekly promotional emails”
2 readers marked this review helpful on Trustpilot.
“No one to answer for over 2 weeks of waiting for an order that I never received.”
1 reader marked this review helpful on Trustpilot.
“The tracking number isn’t even a correct tracking number and does NOT work.”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
29 reports · 12% of complaints“the black plastic coating coming off and being unable to use it due to this, and Stanley saying that there products have a full warranty them telling me that it’s not covered”
1 reader marked this review helpful on Trustpilot.
“You submit and they don’t respond”
1 reader marked this review helpful on Trustpilot.
“Stanley went radio silent for a week”
The company claimed its Trustpilot profile on 2023-04-11 and last replied to a negative review on 2026-11-09. We last checked this profile on 2026-11-11 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
1.3 → 2.2 across 13 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 13 dated readings
2026-09-30 (3%, 14.7d) · 2026-10-03 (3%, 14.7d) · 2026-10-09 (3%, 14.7d) · 2026-10-15 (10%, 12.2d) · 2026-10-18 (10%, 12.2d) · 2026-10-21 (10%, 12.2d) · 2026-10-24 (10%, 12.2d) · 2026-10-27 (10%, 12.2d) · 2026-10-30 (10%, 12.2d) · 2026-11-02 (11%, 12.2d) · 2026-11-05 (11%, 12.4d) · 2026-11-08 (11%, 13.1d) · 2026-11-11 (11%, 13.7d).
Severity: 19% of this company’s 248 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.6 days between the experience and publishing their negative review (247 reviews record both dates).
What their policy promises
delivery promise: Free Shipping Over $50
“Free Shipping Over $50”
delivery promise: Free shipping when cart total reaches $50
“You're just $50.00 away from **free shipping**”
refund window: 30 days — meanwhile 14 reviewers in our census window reported refund delays.
“* If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
1 other page edit recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Measured reply time: across 35 negative reviews that received a public reply, the median wait was 2.6 days — the company profile reports an average of 14 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 35 company replies to negative reviews analysed, 57% engaged with the specific problem and 40% were generic templates.
42% of its 67 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 52% of this company’s complaints vs a 18% median across 317 ranked companies in its sector.
Review velocity: 650 of this company’s 1,947 Trustpilot reviews (33%) were written in the last 12 months.
Other UK companies with evidenced “Support unreachable” complaints
- Starling
- Startline Motor Finance
- Staysure Travel Insurance
- Steam
- stgileshotels.com
- Store Insure
- StubHub International
- Sturdy By Design
- SumUp
- Sunsave
See all companies by issue: Support unreachable · Delivery failed · Faulty product · Support unhelpful · Delivery late · Warranty disputes · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-08.