Dun & Bradstreet: most-reported complaints
Automated analysis of 105 public Trustpilot reviews published 2024-10-24 to 2026-09-04. TrustScore 1.1 from 431 total reviews — see the Trustpilot page. Quick answer: is Dun & Bradstreet legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 38% of complaints, with reports of the company ignoring evidence of on-time payments. Support-related problems are also frequent, with 28% of reviewers citing unhelpful assistance and 18% stating that support is unreachable. Additionally, 19% of complaints involve account or app problems, such as broken website features and login difficulties. While 'Other' and 'Support unhelpful' issues are trending downward, 'Account/app problems' and 'Support unreachable' reports are rising.
How to reach Dun & Bradstreet
These are the contact details Dun & Bradstreet publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 1-877-487-3471, email [email protected], address 5335 Gate Pkwy, Jacksonville, 32256, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-05-15 and last replied to a negative review on 2026-09-03. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “What is Debt Register ??”.
TrustScore over time
1.1 → 1.1 across 5 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (67%, 65.7d) · 2026-08-26 (68%, 64.5d) · 2026-08-29 (67%, 63.3d) · 2026-09-04 (69%, 49.8d) · 2026-09-11 (69%, 49.8d).
Severity: 33% of this company’s 102 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (103 reviews record both dates).
What their policy promises
support availability: working days 09:30-17:30
“Jūs sasniedzat mūs darba dienās no plkst. 09.30 līdz 17.30.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Measured reply time: across 58 negative reviews that received a public reply, the median wait was 78.2 days — the company profile reports an average of 50 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 58 company replies to negative reviews analysed, 16% engaged with the specific problem and 81% were generic templates.
Sector benchmark: other makes up 38% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 78 of this company’s 431 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about Dun & Bradstreet?
Other
39 reports · 38% of complaintsfalling“I pay them $150/month for them to never accept any of my evidence showing proof of on-time payments”
1 reader marked this review helpful on Trustpilot.
“These guys request a deposit in order to pay you”
1 reader marked this review helpful on Trustpilot.
“beyond incompetent for a basic service.”
The company replied on 2026-04-13: “Hi Ben, we’re sorry to hear that your experience did not meet expectations. We appreciate you taking the time to share this feedback. Comments like yours help inform where improvements are needed.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
28 reports · 28% of complaintsfalling“the website, login, DUNS number, business information, all of it is broken.”
2 readers marked this review helpful on Trustpilot.
“Actual MONTHS of trying to get my DUNS number and no progress.”
The company replied on 2026-04-07: “Hi Hossam, we’re sorry for the delays and the difficulty you described with obtaining your D‑U‑N‑S Number. We recognize that foreign‑owned U.S. businesses can face added complexity, and your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“have been overcharged”
The company replied on 2026-04-13: “Hi Alastair, we’re sorry to hear about this experience. The services described here do not align with Dun & Bradstreet’s offerings, as we do not provide telecommunications, broadband, or phone line…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Account/app problems
19 reports · 19% of complaintsrising since 2026-03“the website, login, DUNS number, business information, all of it is broken.”
2 readers marked this review helpful on Trustpilot.
“However that information has not been updated internally and even when I provide the the requested documents like articles of incorporation, irs etc they won't accept”
The company replied on 2026-04-07: “Hi Rhett, we’re sorry for the ongoing frustration you’ve described with updating your business information and verification outcomes. We understand how disruptive this can be, especially when…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“register your company data wrongly”
1 reader marked this review helpful on Trustpilot.
Support unreachable
18 reports · 18% of complaintsrising since 2026-03“I’m trying to file a complaint and can’t even find a good number on the web.”
2 readers marked this review helpful on Trustpilot.
“No response to messages.”
The company replied on 2026-04-17: “Hi, we’re sorry to hear about your experience and understand how frustrating incorrect business information can be. Trustpilot isn’t monitored as a customer support channel, but business data…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“it took them 7 months to reply”
1 reader marked this review helpful on Trustpilot.
Overcharging
7 reports · 7% of complaintssteady“have been overcharged”
The company replied on 2026-04-13: “Hi Alastair, we’re sorry to hear about this experience. The services described here do not align with Dun & Bradstreet’s offerings, as we do not provide telecommunications, broadband, or phone line…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I pay them $150/month for them to never accept any of my evidence showing proof of on-time payments”
1 reader marked this review helpful on Trustpilot.
“After converting, they charged me £0.10, which I happily paid. In the morning, I found a payment of £49.90 from Paypal”
The company replied on 2026-04-07: “Hi David, the service you described is not something Dun & Bradstreet offers, and we do not charge for file conversion or operate consumer document services. It sounds like a third party may have…”
Our classifier read this reply as a deflection.
Hard to cancel
6 reports · 6% of complaintsrising since 2026-03“They make it hard for you to cancel auto Renewal as well.”
The company replied on 2026-04-07: “Hi Contess, we’re sorry to hear about your experience and understand your frustration with subscriptions and renewal concerns. Transparency and customer choice are important to us, and we’d like the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“making it very difficult to cancel after signing up.”
The company replied on 2026-04-13: “Hi, we’re sorry to hear about your experience and the frustration you described around subscription cancellation. This is not the experience we aim to provide to small businesses. Please contact…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“won't let you cancel it”
The company replied on 2026-04-13: “Hi Daniel, we’re sorry to hear about your experience with subscription renewal and cancellation. Transparency and customer choice are important to us, and this is not the outcome we aim for. Please…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare Dun & Bradstreet with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.