CREATE: most-reported complaints
- Complaints in recent reviews
- 80% of 144 recent reviews analysed
- Most-reported issue
- Support unreachable 64% of complaints
- Company replies
- 88% of negative reviews, typically within a day
- TrustScore
- 3.4 from 71,043 total reviews
- Review window analysed
- 2026-08-11 to 2026-11-10 144 reviews
- Sector
- Retail
Automated analysis of 144 public Trustpilot reviews published 2026-08-11 to 2026-11-10. TrustScore 3.4 from 71,043 total reviews — see the Trustpilot page. Quick answer: is CREATE legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 73 complaints out of 115 identified issues. Faulty products were the second most common concern, cited in 53 cases. Delivery failures were reported in 28 instances, while unhelpful support appeared in 22 complaints.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about CREATE?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unreachable | 64% | 73 | steady | |
| Faulty product | 46% | 53 | steady | |
| Delivery failed | 24% | 28 | falling | |
| Support unhelpful | 19% | 22 | steady | |
| Delivery late | 15% | 17 | falling | |
| Refund refused | 8% | 9 | steady |
Support unreachable
73 reports · 64% of complaints“We’ve been trying for a month to get in touch with someone”
The company replied on 2026-09-23: “Thanks for sharing your experience. We’re sorry for the trouble you’ve had trying to reach us and for the issue with your ceiling fan. Our team is always available through the contact options on our…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“No response from customer service for a while, and I’ve been without a fridge for over two months.”
The company replied on 2026-10-21: “Thanks for sharing your experience as a customer who’s had issues with both the product and our service. Sorry for the trouble with your fridge and for not getting a reply sooner—our aim is always to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“No responden a través de ninguno de los canales indicados en su web”
The company replied on 2026-09-22: “Sentimos que tu experiencia con nuestro servicio de atención al cliente no haya sido la que esperabas y que la gestión de tu airfryer esté llevando más tiempo del habitual. Nos esforzamos por ofrecer…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Faulty product
53 reports · 46% of complaints“We’ve been trying for a month to get in touch with someone”
The company replied on 2026-09-23: “Thanks for sharing your experience. We’re sorry for the trouble you’ve had trying to reach us and for the issue with your ceiling fan. Our team is always available through the contact options on our…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“No response from customer service for a while, and I’ve been without a fridge for over two months.”
The company replied on 2026-10-21: “Thanks for sharing your experience as a customer who’s had issues with both the product and our service. Sorry for the trouble with your fridge and for not getting a reply sooner—our aim is always to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Unfortunately the machine does not work, it does not dispense powder as mentioned.”
The company replied on 2026-08-11: “Thank you for sharing your experience as a customer who has had issues with your Create baby preparation machine and our customer service. Sorry for the trouble with your machine and for the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Delivery failed
28 reports · 24% of complaints“nearly a month later, I still have not received the product”
The company replied on 2026-10-13: “Goedemiddag, Allereerst willen wij onze excuses aanbieden voor het ongemak en de situatie die u ervaart met uw zending XZIQMAOYN. Op dit moment staan wij rechtstreeks in contact met het…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“We have still not received reimbursement for this order that was returned”
The company replied on 2026-09-22: “Thank you for sharing your experience as a customer who has faced several issues with the delivery and reimbursement process. Sorry for the inconvenience caused by the delivery and the delay in your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Two months later: no delivery, no refund, no decision”
The company replied on 2026-09-22: “Thank you for sharing your experience as a customer who has faced issues with your order and our after-sales service. Sorry for the inconvenience caused by the delivery and communication process. We…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
22 reports · 19% of complaints“nearly a month later, I still have not received the product”
The company replied on 2026-10-13: “Goedemiddag, Allereerst willen wij onze excuses aanbieden voor het ongemak en de situatie die u ervaart met uw zending XZIQMAOYN. Op dit moment staan wij rechtstreeks in contact met het…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“They don't have any other form of contact on their website”
The company replied on 2026-09-22: “Thank you for sharing your experience as a customer who has faced issues with our contact channels and the form on our website. Sorry for the hassle with the contact form and the WhatsApp bot, we…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“it broke down after a short time”
The company replied on 2026-11-06: “Hi, thanks for sharing your experience as a customer who has had issues with a WIPEBOT PRO robot under warranty. Sorry for all the back and forth with the videos and the wait for updates about your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery late
17 reports · 15% of complaints“Ordered battery pack, after 5 months, still not arrived.”
The company replied on 2026-10-12: “Hello Paul, We’re sorry to hear about your experience and would like to help you resolve both issues as soon as possible. Could you please provide us with the order number for the order you mentioned…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I still don't have them.”
The company replied on 2026-10-11: “Good afternoon, First of all, we would like to apologize for this situation and any inconvenience caused. We have reviewed the information regarding your shipment PUDYHVGJQ and have confirmed that it…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Delivered a broken fan when the heat wave was ongoing, absolutely terrible delivery service with major delays”
The company replied on 2026-09-28: “Thank you for sharing your experience as a customer who has faced issues with your order and our service. Sorry for the inconvenience with the delivery and the fan, and for any trouble caused by the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Refund refused
9 reports · 8% of complaints“For three of them, I never received any order confirmation, never received the products, and simply lost the money I paid.”
The company replied on 2026-09-18: “Thank you for sharing your experience as a customer who has faced several issues with your orders and our service. We're sorry for the inconvenience caused by the missing order confirmations,…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Delivered a broken fan when the heat wave was ongoing, absolutely terrible delivery service with major delays”
The company replied on 2026-09-28: “Thank you for sharing your experience as a customer who has faced issues with your order and our service. Sorry for the inconvenience with the delivery and the fan, and for any trouble caused by the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Because they took 3 weeks to tell me this i am no longer within the timeframe to return it!”
The company replied on 2026-10-26: “Thanks for sharing your experience as a customer who has had some issues with our service and product. Sorry for any inconvenience caused by the delay in our response and the information about the…”
Our classifier read this reply as a template response.
The company claimed its Trustpilot profile on 2021-10-29, uses Trustpilot’s paid features, and last replied to a negative review on 2026-11-09. We last checked this profile on 2026-11-10 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: CO CREATE LTD (no. 10603536), active, incorporated 2017 (9.7 years); next accounts due 2027-04-30, last accounts filed 2026-01-09. 2 current officers (3 on record historically); 4 filings in the last 12 months (47 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Elsewhere: 3.8★ on Google (15 reviews, as of November 2026)
TrustScore over time
3.3 → 3.4 across 13 census measurements since 2026-10-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 13 dated readings
2026-10-05 (88%, 0.0d) · 2026-10-08 (88%, 0.0d) · 2026-10-11 (88%, 0.0d) · 2026-10-14 (88%, 0.0d) · 2026-10-17 (88%, 0.0d) · 2026-10-20 (88%, 0.0d) · 2026-10-23 (88%, 0.0d) · 2026-10-26 (88%, 0.0d) · 2026-10-29 (88%, 0.0d) · 2026-11-01 (88%, 0.0d) · 2026-11-04 (88%, 0.0d) · 2026-11-07 (88%, 0.0d) · 2026-11-10 (88%, 0.0d).
Severity: 46% of this company’s 115 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (118 reviews record both dates).
Measured reply time: across 117 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 117 company replies to negative reviews analysed, 9% engaged with the specific problem and 88% were generic templates.
Review provenance: 44 company-invited reviews in the recent window average 3.39★, while 100 organic (uninvited) reviews average 1.18★.
Sector benchmark: support unreachable makes up 64% of this company’s complaints vs a 17% median across 146 ranked companies in its sector.
Review velocity: 17,788 of this company’s 71,043 Trustpilot reviews (25%) were written in the last 12 months.
Other UK companies with evidenced “Support unreachable” complaints
- Creation
- Creditspring
- Croner
- CruiseKings
- Crumpler UK
- Crunchbase
- Currency Solutions
- Currensea
- Cycle Courier Co.
- Darwin Insurance
See all companies by issue: Support unreachable · Faulty product · Delivery failed · Support unhelpful · Delivery late · Refund refused · Sector table: Retail in the UK
Compare CREATE with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.