Easysend: most-reported complaints
Automated analysis of 213 public Trustpilot reviews published 2016-07-01 to 2026-08-06. TrustScore 4.9 from 13,899 total reviews — see the Trustpilot page. Quick answer: is Easysend legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, citing issues such as requests for document and face scans. Support unhelpfulness is another frequent complaint, with users noting difficulties in getting assistance or refunds. Additionally, some reviewers mention other concerns like unmet referral bonuses and billing errors.
How to reach Easysend
These are the contact details Easysend publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone UK: +44 20 3318 7267 PL: +48 58 500 86 75 EU: +353 1 485 4489, email [email protected], address 55-59 Adelaide Street, Belfast, BT2 8FE, GB.
The company claimed its Trustpilot profile on 2016-03-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-10. Trustpilot ranks it 3 of 46 in Money Transfer Service. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: EASYSEND LTD (no. NI607336), active, incorporated 2011 (15.3 years); next accounts due 2027-09-30, last accounts filed 2026-03-17. 3 current officers (6 on record historically); 3 filings in the last 12 months (59 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.9★ on Google (32 reviews) — a 1.0-star gap between its Trustpilot and Google scores.
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-04 (100%, 0.0d) · 2026-09-07 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d).
Severity: 17% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
18% of its 185 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 30% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 238 of this company’s 13,899 Trustpilot reviews (2%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Easysend?
Account/app problems
7 reports · 30% of complaints“They want scan of your document and your face!”
The company replied on 2023-08-25: “We appreciate your feedback. Collecting document scans and facial photos is a standard regulatory requirement for our role as a financial institution. This measure is in place to ensure security,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Your account is blocked and we cant tell you why.”
The company replied on 2022-10-18: “We follow the highest security standards to be sure our clients’ money is safe with us. We’re sorry to hear that you’ve had a negative experience. Kindly let us know if there's anything else we can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they cancelled my account because they thought i didnt live in an EEA state and their risk department made a wrong decision”
The company replied on 2022-08-16: “We follow high security standards for protecting our clients' money and ensure their transfers are delivered as requested. We sorry that you found our procedures too restrictve. Our customer service…”
Our classifier read this reply as a template response.
Support unhelpful
6 reports · 26% of complaints“EasySend refused to return my money.”
The company replied on 2025-01-23: “Thank you for sharing your feedback. We are truly sorry to hear about your experience and the inconvenience caused by the verification process. We would like to explain that we process payments…”
Our classifier read this reply as a deflection.
“they cancelled my account because they thought i didnt live in an EEA state and their risk department made a wrong decision”
The company replied on 2022-08-16: “We follow high security standards for protecting our clients' money and ensure their transfers are delivered as requested. We sorry that you found our procedures too restrictve. Our customer service…”
Our classifier read this reply as a template response.
“Nobody shows up for appointments and we lose days off at work”
Other
4 reports · 17% of complaints“You never give any referral bonus after all terms and conditions was met.”
The company replied on 2025-08-05: “Thank you for your feedback. We are sorry to hear about your experience. Please note that referral rewards are issued in accordance with the Terms and Conditions of our referral program. The bonus is…”
Our classifier read this reply as a deflection.
“I've make an transfer Friday , is Tuesday and still haven't money”
The company replied on 2024-10-14: “Hello, thank you for your review. As we explained during the phone call, the delay of your transfer was caused by our banking partner's prolonged security verification. We are very sorry it took…”
Our classifier read this reply as a substantive response.
“Money did not get the next day to the receiver but 2 days later !”
The company replied on 2024-08-19: “Hello, thank you for your opinion. We checked this information in our system. You made the transfer on 31.07.2024, we sent the money to the receiver 01.08.2024. We completed the transfer within 1…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
4 reports · 17% of complaints“EasySend refused to return my money.”
The company replied on 2025-01-23: “Thank you for sharing your feedback. We are truly sorry to hear about your experience and the inconvenience caused by the verification process. We would like to explain that we process payments…”
Our classifier read this reply as a deflection.
“I was waiting on the line over 1hr, same as my brother without any results”
The company replied on 2020-07-22: “We sincerely apologize for your inconvenience. We suspect there was a misunderstanding here. Our offer includes SuperFAST express transfer for 3.99 GBP. A transfer costing 10GBP that you are writing…”
Our classifier read this reply as a deflection.
“money arrived after 3 days,problem with transfers”
The company replied on 2024-12-13: “Dear customer, Thank you for your feedback. We’re sorry to hear about the recent issues you’ve experienced. Please know we’re working hard to improve our services and address any delays or…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 9% of complaints“I was waiting on the line over 1hr, same as my brother without any results”
The company replied on 2020-07-22: “We sincerely apologize for your inconvenience. We suspect there was a misunderstanding here. Our offer includes SuperFAST express transfer for 3.99 GBP. A transfer costing 10GBP that you are writing…”
Our classifier read this reply as a deflection.
“No answer of my questions by message.”
The company replied on 2020-07-22: “Please be understanding - due to the current coronavirus (COVID-19) situation in Poland our Customer Service may respond to your messages with a slight delay. We operate in accordance with the…”
Our classifier read this reply as a template response.
Misleading pricing
2 reports · 9% of complaints“US dollar to Polish zloty is 3.94 but here is about 4.010”
The company replied on 2024-03-07: “Thank you for your kind words. We are happy that you are satisfied with the quality of our service. We will keep doing our best to always make our offer the best possible. :)”
Our classifier read this reply as a template response.
“Rates are not as good as they used to be”
Compare Easysend with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.