Skopes Menswear: most-reported complaints
Automated analysis of 546 public Trustpilot reviews published 2025-03-20 to 2026-09-23. TrustScore 4.9 from 7,516 total reviews — see the Trustpilot page. Quick answer: is Skopes Menswear legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 25% of the 77 identified complaints out of 546 reviews. Delivery failures were the second most common issue, cited in 17% of complaints, while unhelpful customer support made up 16% of the feedback. Other issues, such as store environment problems, represented 13% of the complaints. Trends for late and failed deliveries remained flat, while reports of unhelpful support and other issues were falling.
How to reach Skopes Menswear
These are the contact details Skopes Menswear publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0330 134 0292, address Cross Green Garth, Leeds, LS9 0SF, GB.
The company claimed its Trustpilot profile on 2022-10-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 1 of 34 in Tuxedo Shop. We last checked this profile on 2026-09-24 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: SKOPES MENSWEAR LIMITED (no. 01987968), active, incorporated 1986 (40.5 years); next accounts due 2027-03-31, last accounts filed 2026-04-14. 1 current officer (5 on record historically); 2 filings in the last 12 months (110 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/03 Win 1 of 3 Skopes Menswear suits worth up to £150”, “E: 28/02 Win Skopes Menswear Suit”, “E: 25/10 WIN a £350 Shopping Experience at Skopes Menswear, Including a Personal Shopper & Fitting!”.
Elsewhere: 4.3★ on Google (111 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.3d) · 2026-08-15 (100%, 0.3d) · 2026-08-18 (97%, 0.3d) · 2026-08-21 (97%, 0.3d) · 2026-08-24 (97%, 0.3d) · 2026-08-27 (97%, 0.3d) · 2026-08-30 (100%, 0.6d) · 2026-09-05 (100%, 0.6d) · 2026-09-08 (100%, 0.6d) · 2026-09-11 (100%, 0.6d) · 2026-09-14 (97%, 0.6d) · 2026-09-17 (100%, 0.6d) · 2026-09-20 (97%, 0.6d) · 2026-09-24 (100%, 0.6d).
Severity: 5% of this company’s 77 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.8 days between the experience and publishing their negative review (173 reviews record both dates).
Measured reply time: across 172 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of under a day.
Reply quality: of 172 company replies to negative reviews analysed, 59% engaged with the specific problem and 33% were generic templates.
Review provenance: 200 company-invited reviews in the recent window average 4.77★, while 277 organic (uninvited) reviews average 4.97★.
29% of its 454 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 25% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 2,353 of this company’s 7,516 Trustpilot reviews (31%) were written in the last 12 months.
What are the most common complaints about Skopes Menswear?
Delivery late
19 reports · 25% of complaintssteady“Next Day Delivery? Good luck.”
The company replied on 2026-09-15: “Hi Ryan, We are sorry to read about your experience. You were right to expect your order to be dispatched the same day after placing it before our cut-off time, and we completely understand your…”
Our classifier read this reply as a template response.
“Skopes combined the delivery but still charged me twice for the delivery”
The company replied on 2026-09-01: “Dear Mr Ollett, thank you for your review. We do take feedback like this seriously and I have investigated your delivery issue. The order did leave us on time and on the correct next day service…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Didn’t arrive next day but a few days later”
The company replied on 2026-08-11: “Hey Yogesh, apologies to see there was some confusion with the delivery timescale here. Our next-day delivery option is for orders placed before 2pm. As this was placed on a Thursday afternoon, the…”
Our classifier read this reply as a deflection.
Delivery failed
13 reports · 17% of complaintssteady“now 4 days on from complaining that my package has not arrived, there’s still total silence from Skopes.”
The company replied on 2026-06-28: “Hi Luke. Sincere apologies if you have not had a response from us as you describe. We pride ourselves in having the most proactive customer service team in our sector - as evidenced by our 4.9 star…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Package still not delivered.”
The company replied on 2025-11-17: “Hi Philip, I'm sorry to hear you have an issue with your delivery. I have e-mailed you directly as we don't appear to have received any e-mails from you. Kind regards Julie”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Order not received, emailed several times without response.”
The company replied on 2025-09-08: “Hi Ben, Firstly please accept our apology for the issues you have had with your delivery. I can see you have already opened a case with FedEx as this is showing as delivered on the 2nd of September.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
12 reports · 16% of complaintsfalling“We were put off from shopping there by the staff. It was a hostile experience all around”
The company replied on 2026-05-01: “Thanks for your feedback Ciaran. All our colleagues are required to treat every customer with respect and we are surprised to read your comments. As you can see from the many reviews we receive, that…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“not enough personal service, changing rooms very small and crowded”
The company replied on 2026-04-13: “Hi Tom. Firstly thankyou for your feedback which we value greatly and will discuss with the store management. We must say this comes as a big surprise as our Junction 32 team are amongst our most…”
Our classifier read this reply as a deflection.
“No call from Paul the following day”
The company replied on 2026-04-02: “Good afternoon Mr Jackson. Thank you for taking the time to write such a comprehensive review of your experience in our Metro Centre store. Please be advised that we take all feedback like this…”
Our classifier read this reply as a template response.
Other
10 reports · 13% of complaintsfalling“my wife (to be) has FND, and your broken flickering lights almost sent her into a seizure.”
The company replied on 2026-08-11: “Hi Matt, thank you for your feedback. We're delighted to hear that Adam and Beth provided such fantastic service, and we'll be sure to pass on your kind words to them. We're very sorry, however, to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“FedEx applied the same tracking id to another package and mine”
The company replied on 2026-06-09: “Hey David, apologies for the issues you've had with your delivery - it's certainly not what we expect but we're very pleased to hear that our Customer Service Team could get it resolved for you.…”
Our classifier read this reply as a substantive response.
“Mocking my father's accent.”
The company replied on 2026-04-15: “Good morning Aaftab, thanks for your review. We are very surprised and concerned to learn of your experience, as you can see we regularly receive very positive reviews regarding our stores. I have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
9 reports · 12% of complaintsrising since 2026-04“Finish was poor, lots of loose stitching, lining in trousers ripped”
The company replied on 2026-08-04: “Hey Jason, Thank you for you time for leaving a review. We're really sorry to hear about poor finish on your suit. Customer satisfaction is extremely important to us, and we're sorry we fell short on…”
Our classifier read this reply as a template response.
“Ordered 3 trousers & received the trousers all altered in length from a long trouser & they are all baggy”
The company replied on 2026-07-23: “Hey, apologies if you've not received the quality you'd typically expect from us and we've flagged this to our teams for you. Having had a look at the case these now look to have been refunded back…”
Our classifier read this reply as a substantive response.
It promised: refund.
“When it arrived it is way shorter than the jacket measurements”
The company replied on 2026-05-05: “Thanks for your review Jeffrey, I'm sorry to hear you are not happy with the sizing of the waistcoat. I will share your feedback with our buying team. I have also checked our website and there is…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
8 reports · 10% of complaintssteady“the suit jacket sleeve fit received was still out and inconsistent with the size guide”
The company replied on 2026-05-20: “Hey Simon. Apologies that you've had issues with our Size Guide, we've passed this feedback onto our Web Team to look into and see if there are any updates we can make to this on our side. Typically…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“trousers that I reordered after the first pair arrived dirty and damaged”
The company replied on 2026-05-07: “Thanks for the review, Mr Ferguson. It's disappointing to read that you are unhappy with your purchase, even when things go wrong, we try our best to rectify things immediately. I have checked your…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“2 out of 4 shirts ordered not fitting wel despite all 4 shirts being the same size”
The company replied on 2026-04-25: “Thanks for your feedback Matthew and sorry for your inconvenience. We have passed on your comments to our product team for them to respond to you further and so that we can learn from your experience…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.