Refund promises vs refund reality
What each company’s own published policy promises about refunds, quoted verbatim, next to how many reviewers in our census window reported refund delays. Promises come from the company’s policy pages; complaint counts are census classifications of public Trustpilot reviews.
| Company | Their refund promise | Refund-delay reports | Share of its complaints |
|---|---|---|---|
| Allianz Partners USA | “14 days” source | 138 | 12% |
| Allianz Partners USA | “80%” source | 138 | 12% |
| Allianz Partners USA | “30 days” source | 138 | 12% |
| TopCashback | “difference refund” source | 116 | 17% |
| A1 Tech Deals | “30 days” source | 97 | 26% |
| A1 Tech Deals | “14 days” source | 97 | 26% |
| A1 Tech Deals | “Free” source | 97 | 26% |
| A1 Tech Deals | “21 days” source | 97 | 26% |
| A1 Tech Deals | “10 business days” source | 97 | 26% |
| A1 Tech Deals | “30 days” source | 97 | 26% |
| A1 Tech Deals | “up to 25%” source | 97 | 26% |
| A1 Tech Deals | “£30” source | 97 | 26% |
| A1 Tech Deals | “30 days” source | 97 | 26% |
| OVO | “10 working days” source | 46 | 6% |
| OVO | “10 working days” source | 46 | 6% |
| OVO | “10 working days” source | 46 | 6% |
| OVO | “5 working days” source | 46 | 6% |
| Octopus Energy | “2-3 days” source | 41 | 5% |
| British Gas | “5-8 working days” source | 40 | 4% |
| British Gas | “5-8 working days” source | 40 | 4% |
| British Gas | “up to 42 days” source | 40 | 4% |
| Mobile Reborn | “30 days” source | 32 | 13% |
| Fohen | “30 days” source | 22 | 7% |
| Fohen | “£20” source | 22 | 7% |
| Fohen | “30 days” source | 22 | 7% |
| RentalCover.com | “3-7 working days” source | 20 | 19% |
| ScottishPower | “10 working days” source | 19 | 2% |
| ScottishPower | “10 working days” source | 19 | 2% |
| ScottishPower | “10 working days” source | 19 | 2% |
| ScottishPower | “10 working days” source | 19 | 2% |
| ScottishPower | “5 working days” source | 19 | 2% |
| ScottishPower | “10 working days” source | 19 | 2% |
| ScottishPower | “10 working days” source | 19 | 2% |
| Uttings | “free” source | 19 | 4% |
| Uttings | “customer pays” source | 19 | 4% |
| Uttings | “from date of original purchase” source | 19 | 4% |
| Uttings | “free” source | 19 | 4% |
| Uttings | “7-14 days” source | 19 | 4% |
| Uttings | “1 year” source | 19 | 4% |
| Uttings | “21 days” source | 19 | 4% |
| Uttings | “not free” source | 19 | 4% |
| Uttings | “7-14 days” source | 19 | 4% |
| Uttings | “no extension” source | 19 | 4% |
| Creation | “12 months” source | 18 | 2% |
| BOXT | “30 days” source | 15 | 2% |
| TheTravelMakers.co.uk | “10-12 weeks” source | 15 | 16% |
| IgluSki | “7 days” source | 14 | 22% |
| Faye Travel Insurance | “75%” source | 13 | 15% |
| Faye Travel Insurance | “75%” source | 13 | 15% |
| Faye Travel Insurance | “48 hours” source | 13 | 15% |
| Faye Travel Insurance | “48 hours” source | 13 | 15% |
| Faye Travel Insurance | “48 hours” source | 13 | 15% |
| Faye Travel Insurance | “14 days” source | 13 | 15% |
| EE | “14 working days” source | 12 | 1% |
| Use AI | “remaining paid time” source | 11 | 2% |
| O2 | “cost if accidental damage/misuse” source | 11 | 2% |
| O2 | “12 months” source | 11 | 2% |
| O2 | “30 days” source | 11 | 2% |
| O2 | “free standard postage” source | 11 | 2% |
| O2 | “12 months” source | 11 | 2% |
A high report count does not mean the promise was broken in any specific case — sample sizes and company volumes differ. Each company page shows the full quoted policy text and source link.