Joseph Joseph: most-reported complaints
Automated analysis of 531 public Trustpilot reviews published 2016-01-18 to 2026-09-24. TrustScore 4 from 5,386 total reviews — see the Trustpilot page. Quick answer: is Joseph Joseph legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 224 reports representing 53% of complaints, a trend that is rising. Faulty products are the next most common issue, cited in 136 reports (32% of complaints), while delivery failures and late deliveries account for 118 (28%) and 67 (16%) reports respectively. The frequency of support and delivery failure complaints is increasing, whereas issues with faulty products and late deliveries remain stable.
How to reach Joseph Joseph
These are the contact details Joseph Joseph publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone +44 20 3835 3585, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-10-29 and last replied to a negative review on 2026-09-24. We last checked this profile on 2026-09-25 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 564 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Joseph Joseph Chopping Boards”, “E: 18/12 Win 1 of 3 Joseph Joseph bundles, worth £500 (newsletter)”, “E: 20/12 £300 3 bundles featuring Joseph Joseph's best-loved products”.
Elsewhere: 1.9★ on Google (0 reviews)
Severity: 16% of this company’s 422 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In April 2025, 85% of 13 one-to-three-star reviews were 1★; in January 2026, 74% of 19.
Counted from April 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (385 reviews record both dates).
What their policy promises
guarantee: 1 year
“If you purchased your item from one of our authorised retailers, it is covered by a 1 year guarantee against manufacturing defects”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Measured reply time: across 281 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 281 company replies to negative reviews analysed, 35% engaged with the specific problem and 54% were generic templates.
24% of its 91 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 53% of this company’s complaints vs a 15% median across 116 ranked companies in its sector.
Review velocity: 954 of this company’s 5,386 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about Joseph Joseph?
Support unreachable
224 reports · 53% of complaintsrising since 2024-12“no reply after 9 days. So kit has been picked, dispatched, held at a delivery place and will now return as I am on holiday.”
6 readers marked this review helpful on Trustpilot.
“broken lid spring unit”
5 readers marked this review helpful on Trustpilot.
“I’ve written to them no less than six times and have received nothing but automated replies”
The company replied on 2024-12-27: “Hi Alan, we're really sorry to be reading this. We will be following up directly with your query to address this further. Best wishes, the JJ Team”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Faulty product
136 reports · 32% of complaintssteady“Despite reaching out 10 days ago, there has been no acknowledgment or resolution.”
The company replied on 2024-02-08: “Hi Farid, we are very sorry to be reading this. We understand that a member of our Consumer Care Team has since been in touch to discuss this further so we do hope this has been resolved for you.…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I was not happy with the automated responses from Joseph Joseph”
2 readers marked this review helpful on Trustpilot.
“No response to any of my 4 emails in the last 3 weeks”
The company replied on 2024-07-16: “Hi Will, we're really sorry to be reading this. We will be following up directly with you to address this further. Best wishes, the JJ Team”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Delivery failed
118 reports · 28% of complaintsrising since 2024-12“I’ve written to them no less than six times and have received nothing but automated replies”
The company replied on 2024-12-27: “Hi Alan, we're really sorry to be reading this. We will be following up directly with your query to address this further. Best wishes, the JJ Team”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Ordered fine but never delivered.”
2 readers marked this review helpful on Trustpilot.
“Unfortunately sat with a damaged delivery at home whilst waiting almost a month without any information.”
2 readers marked this review helpful on Trustpilot.
Delivery late
67 reports · 16% of complaintssteady“trying to speak to someone about my non delivered ordered for 23 days without response.”
2 readers marked this review helpful on Trustpilot.
“my items have still not arrived despite a 4-7 working day delivery time.”
2 readers marked this review helpful on Trustpilot.
“The customer service line doesn’t work, leaving me going in circles”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
63 reports · 15% of complaintssteady“The order was definitely not delivered, further it is not being delivered by DPD”
The company replied on 2025-09-17: “Hi William, Thank you for sharing your feedback here. We are really sorry to be reading this experience with the delivery of your order. We understand that a member of our Consumer Care Team has…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“To this day I have never received the second item.”
The company replied on 2026-01-17: “Hi Nick, Thank you for taking the time to share your feedback, and please accept our sincere apologies for your recent experience with us. We are very sorry that your order and interaction with our…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“The tooth brush and soap dispenser holder that are rust -proof rusted”
The company replied on 2024-06-03: “Hi Claire, thank you for taking the time to leave us a review. We are sorry to read this however we understand that your query was resolved in the best way possible. We do try our upmost to assist…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
28 reports · 7% of complaintssteady“broken lid spring unit”
5 readers marked this review helpful on Trustpilot.
“One broke in normal use when pouring in hot water, not boiling.”
The company replied on 2026-01-20: “Hello Andrew, Thank you for taking the time to leave us a review. We’re sorry to hear about your experience and we want to assure you that your concerns are not being dismissed. While your query was…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Instead, I was told rust is “wear and tear” and that I should have carefully dried the rack between each use to prevent corrosion!”
The company replied on 2025-09-17: “Hi Amer, Thank you for taking the time to share your feedback. We're really sorry to hear that you've been disappointed with your experience of your product and the service you received. As mentioned…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare Joseph Joseph with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.