POSGuys: most-reported complaints
Automated analysis of 253 public Trustpilot reviews published 2022-09-13 to 2026-09-01. TrustScore 4.8 from 3,100 total reviews — see the Trustpilot page. Quick answer: is POSGuys legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which account for 26% of the 62 identified complaints. Support-related problems are also frequent, with 21% of complaints citing unreachable assistance and 18% describing support as unhelpful. Additionally, 13% of complaints mention items not matching their descriptions. The data indicates a rising trend for faulty products, unhelpful support, and items not as described, while support reachability remains flat.
How to reach POSGuys
These are the contact details POSGuys publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-903-6571, email [email protected], address 915 Iowa St., Bellingham, 98225, US.
The company claimed its Trustpilot profile on 2017-08-24, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-07. Trustpilot ranks it 10 of 22 in Business and IT Consulting Agency. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 3.6d) · 2026-08-27 (100%, 3.6d) · 2026-09-02 (100%, 4.2d) · 2026-09-08 (100%, 4.2d) · 2026-09-11 (100%, 4.2d) · 2026-09-15 (100%, 4.2d) · 2026-09-18 (100%, 4.2d) · 2026-09-21 (100%, 4.2d) · 2026-09-24 (100%, 4.2d).
Severity: 10% of this company’s 62 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 15.9 days between the experience and publishing their negative review (64 reviews record both dates).
Measured reply time: across 159 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 159 company replies to negative reviews analysed, 65% engaged with the specific problem and 18% were generic templates.
72% of its 194 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 26% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 169 of this company’s 3,100 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about POSGuys?
Faulty product
16 reports · 26% of complaintsrising since 2025-04“I paid $102 for overnight shipping. However, I received an used item”
The company replied on 2022-10-14: “Hello there - We're sorry to hear that the item you were sold didn't meet your needs. We're having an account manager reach out to resolve this issue.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the wrong printer was sent. I called back for return instructions and was told I would receive an email. NOTHING IS HAPPENING!”
The company replied on 2025-09-30: “Your return request has already been submitted to the manufacturer and we're awaiting their response. We've requested the case be expedited, but it can take up to a business week for the manufacturer…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“blue tooth print that I bought from you that doesn't work out of the box”
The company replied on 2025-09-24: “Like most online businesses, we have a return window so we can properly manage exchanges and returns. If some time passes before we hear back, we don’t always know a return is needed, but exceptions…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
13 reports · 21% of complaintssteady“the wrong printer was sent. I called back for return instructions and was told I would receive an email. NOTHING IS HAPPENING!”
The company replied on 2025-09-30: “Your return request has already been submitted to the manufacturer and we're awaiting their response. We've requested the case be expedited, but it can take up to a business week for the manufacturer…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they wouldn't answer their phone after we'd just hung up with the tech”
“I tried following up with no response. It is now the 23rd.”
The company replied on 2026-01-26: “Hello, One of our representatives had attempted to reach you by email regarding the order after hearing back from Touch Dynamic. When we received no response, that item was removed from your order.…”
Our classifier read this reply as a deflection.
Support unhelpful
11 reports · 18% of complaintsrising since 2025-04“indicating I would not receive a refund, unless I could provide tracking.”
The company replied on 2024-10-11: “Unfortunately our provided return instructions were not followed and your return was flagged as an exception due to not having a tracking number available and the RMA number not clearly being marked…”
Our classifier read this reply as a deflection.
“In trying to resolve an issue with the cash drawers, I felt that the representatives questioned my honesty”
The company replied on 2025-10-22: “We are sorry your experience did not meet your expectations. We sold you a standard product that works for most of the cases and it took us a while to understand what you were asking and to match…”
Our classifier read this reply as a deflection.
“purchased all the hardware and have not got someone to help me work through the setup.”
The company replied on 2025-07-07: “We're sorry to hear you've been having issues getting a hold of someone to assist. Our support team will be reaching out to your provided contact information shortly. If for some reason they are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
8 reports · 13% of complaintsrising since 2025-04“POS Guys would not accept a return on the product so we're out $1,000”
The company replied on 2024-01-19: “Hello there. I had a moment to speak with our returns team to better understand what happened here. It sounds like by the time a return request was made, the unit was already past the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“comes with aftermarket head not original head was found the label on the head says compatible”
The company replied on 2026-08-07: “Renewed products are tested before being sold and come with a 1-Year Warranty that covers out of the box defects, please contact us regarding warranty replacements.”
Our classifier read this reply as a deflection.
“The main issue is poor product discriptions.”
The company replied on 2026-07-10: “Your feedback helped us identify and correct a gap in our product description. To expedite an exchange, we ask that the replacement be purchased separately, then refund the original purchase once the…”
Our classifier read this reply as a substantive response.
It promised: refund.
Other
8 reports · 13% of complaintssteady“pay excessive postage, and then pay a restocking fee”
The company replied on 2024-11-04: “We're sorry to hear about the challenges with your return experience. If you don't have access to a shipping account than a shipping label can be provided upon request. The double-box policy is in…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I didn't even open the box and got hit with a restocking fee as well as 3-4 week money return”
The company replied on 2026-02-26: “Hi Jason, We're sorry to hear you are choosing to purchase elsewhere. We do our best to give our customers a good experience, but restock fees are a necessary burden so we are able to cover the…”
Our classifier read this reply as a deflection.
“Adjusted order quantity down 30% for stock shortage, adjusted price up 30% for cost increases”
The company replied on 2023-05-09: “Hi there - we're sorry that you didn't have a great experience with this order and we're committed to making it right. If you email [email protected], we'll see what we can do to help make this…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
8 reports · 13% of complaintsfalling“I paid $102 for overnight shipping. However, I received an used item”
The company replied on 2022-10-14: “Hello there - We're sorry to hear that the item you were sold didn't meet your needs. We're having an account manager reach out to resolve this issue.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“There was a cable missing from the order that was missing. Could not print without it.”
The company replied on 2025-09-16: “Hello Karen, We’re sorry for the inconvenience. The USB cable is normally included in Zebra’s packaging, which is why we don’t typically supply it separately. If we had known it was missing, we’d…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I still have not received my order or any tracking number pertaining to the order.”
Compare POSGuys with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.