Capital·com: most-reported complaints
Automated analysis of 652 public Trustpilot reviews published 2019-04-12 to 2026-09-25. TrustScore 4.6 from 15,135 total reviews — see the Trustpilot page. Quick answer: is Capital·com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app functionality, which accounted for 45% of the 393 complaints identified. Support-related concerns were also frequent, with 34% of reviewers stating support was unhelpful and 13% finding it unreachable. Additionally, 12% of complaints cited delayed refunds. While support unhelpfulness and refund delays showed a rising trend, account problems remained flat over the analysis period.
How to reach Capital·com
These are the contact details Capital·com publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone +44 20 3769 7777, email [email protected], address 2nd Floor, 4 Orchard Place, London, SW1H 0BF, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-05-11, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-25. We last checked this profile on 2026-09-27 and found 7 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (0 reviews)
Severity: 41% of this company’s 393 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In October 2024, 100% of 12 one-to-three-star reviews were 1★; in July 2026, 100% of 10.
Counted from October 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (362 reviews record both dates).
Measured reply time: across 554 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of under a day.
Reply quality: of 554 company replies to negative reviews analysed, 37% engaged with the specific problem and 51% were generic templates.
Review provenance: 78 company-invited reviews in the recent window average 4.97★, while 29 organic (uninvited) reviews average 3.72★.
61% of its 95 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 45% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 2,533 of this company’s 15,135 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Capital·com?
Account/app problems
177 reports · 45% of complaintssteady“I was unable to close my positions while the market continued to move normally.”
The company replied on 2026-07-20: “Hello, Thank you for taking your time to rate us. We are currently reviewing the matter and will contact you as soon as we have updates on the matter. In case you have any additional details you…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Scammers, closing accounts without your knowledge and taking your funds.”
The company replied on 2026-01-30: “Hello, Thank you for taking the time to rate us. As a regulated platform, we take our credibility and safety seriously. Please send the details of your experience to [email protected], so we can…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Capital.com abruptly closed my account and confiscated part of my profit (over $2,400)”
The company replied on 2025-12-02: “Hello, Thank you for taking the time to rate us. As a strictly regulated broker whose activity is supervised by world-renowned financial institutions, including CySEC, FCA, SCB, ASIC, and SCA, we are…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Support unhelpful
132 reports · 34% of complaintsrising since 2024-11“I submitted a $12,500 withdrawal request, and after more than 10 days, I have not received my money.”
The company replied on 2025-02-17: “Thank you for taking the time to share your concerns. Capital.com is a fully regulated broker, and we do not withhold client funds arbitrarily. Withdrawal requests are processed in accordance with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“they kept insisting it wasn’t their problem”
The company replied on 2026-03-17: “Hello, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Please note that withdrawal methods and processing times can vary depending on several factors,…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Withdrawal “processed” 27 Jan. Still no money.”
The company replied on 2026-02-03: “Hello, Thank you for taking the time to rate us. We apologise for the inconvenience experienced. We can see that the funds have been returned to us and credited to your trading account. If any…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Support unreachable
51 reports · 13% of complaintssteady“Capital.com abruptly closed my account and confiscated part of my profit (over $2,400)”
The company replied on 2025-12-02: “Hello, Thank you for taking the time to rate us. As a strictly regulated broker whose activity is supervised by world-renowned financial institutions, including CySEC, FCA, SCB, ASIC, and SCA, we are…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Now, they’ve completely stopped responding to my latest messages— leaving my funds stuck with no resolution in sight.”
The company replied on 2025-07-04: “Hello, Thank you for taking your time to rate us. We are sorry to hear that our platform hasn't met your expectations. We are currently reviewing your issue in debt and will revert with updates as…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Me as the client is trying to call the number advertised on the website, and nobody answers!”
The company replied on 2024-09-25: “Hello, Thank you for taking your time to rate us. As a regulated company, we are obliged to follow certain anti money laundering procedures when processing payments. Could you please reach out to us…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Refunds delayed
49 reports · 12% of complaintsrising since 2024-11“I submitted a $12,500 withdrawal request, and after more than 10 days, I have not received my money.”
The company replied on 2025-02-17: “Thank you for taking the time to share your concerns. Capital.com is a fully regulated broker, and we do not withhold client funds arbitrarily. Withdrawal requests are processed in accordance with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“Withdrawal “processed” 27 Jan. Still no money.”
The company replied on 2026-02-03: “Hello, Thank you for taking the time to rate us. We apologise for the inconvenience experienced. We can see that the funds have been returned to us and credited to your trading account. If any…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“As of today, the funds have still not been credited to my bank account.”
The company replied on 2026-02-01: “Hello, Thank you for taking the time to rate us. Could you please contact us directly at [email protected] so we can check the status of any deposit or payments you haven't received? Best regards”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Overcharging
40 reports · 10% of complaintsrising since 2024-11“Horrendous spreads. Overnight fees? Come on!”
The company replied on 2021-02-03: “Hi, Esteban. Thank you for taking your time to rate us. We're sorry to hear that your experience hasn't met your expectations. We appreciate that you like our app. We pride ourselves in providing…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
“The missing $3084 was later confirmed by Capital.com as being kept for themselves.”
The company replied on 2025-09-26: “Hello, As a broker, strictly regulated by multiple financial institutions, including CySEC, ASIC, FCA, SCB and SCA, we are obliged to follow the regulatory requirements when offering our services to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“I was unable to close my positions while the market continued to move normally.”
The company replied on 2026-07-20: “Hello, Thank you for taking your time to rate us. We are currently reviewing the matter and will contact you as soon as we have updates on the matter. In case you have any additional details you…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Billing errors
38 reports · 10% of complaintssteady“The missing $3084 was later confirmed by Capital.com as being kept for themselves.”
The company replied on 2025-09-26: “Hello, As a broker, strictly regulated by multiple financial institutions, including CySEC, ASIC, FCA, SCB and SCA, we are obliged to follow the regulatory requirements when offering our services to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“This company will not make monthly statements of accounts available.”
The company replied on 2023-05-16: “Hello Obot. Thank you for the feedback. The overnight fee for commodities includes as well a daily adjustment. You can learn more here…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“when i withdrawthe funds do not even come for days”
The company replied on 2022-12-27: “Hi Mumuni. Thank you for your feedback. A refund was processed on 25/12/2022. Please be advised that the standard timeframe is between 3-5 working days for the funds to reach your bank account/card.…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
Compare Capital·com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.