Mr Memory: most-reported complaints
Automated analysis of 730 public Trustpilot reviews published 2012-01-05 to 2026-08-10. TrustScore 4.9 from 60,471 total reviews — see the Trustpilot page. Quick answer: is Mr Memory legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 730 Trustpilot reviews analysed, the most-reported issues with Mr Memory were: Faulty product (159 reports), Delivery late (135 reports), Not as described (87 reports).
How to reach Mr Memory
These are the contact details Mr Memory publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01903 692 214, email [email protected], address D3 Yeoman Gate, Yeoman Way, Worthing, BN13 3QZ, GB.
The company claimed its Trustpilot profile on 2014-05-09 and last replied to a negative review on 2026-05-21. Trustpilot ranks it 4 of 91 in Computer and Accessories Store. We last checked this profile on 2026-09-23 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Savings on memory upgrades for Intel Macs”, “HP Media Centre M7480 UK Desktop. Upgrade or Replace”, “Upgrade & Clean out my PC or buy a new CPU & Motherboard bundle... Help..”.
Elsewhere: 4.8★ on Google (337 reviews)
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.5d) · 2026-08-20 (100%, 0.5d) · 2026-08-27 (100%, 0.5d) · 2026-09-01 (100%, 0.5d) · 2026-09-04 (100%, 0.5d) · 2026-09-11 (100%, 0.5d) · 2026-09-17 (100%, 0.5d) · 2026-09-20 (100%, 0.5d) · 2026-09-23 (100%, 0.5d).
Severity: 11% of this company’s 479 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In January 2017, 18% of 11 one-to-three-star reviews were 1★; in January 2021, 23% of 13.
Counted from January 2017 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 8.5 days between the experience and publishing their negative review (103 reviews record both dates).
Measured reply time: across 530 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 530 company replies to negative reviews analysed, 61% engaged with the specific problem and 17% were generic templates.
Review provenance: 159 company-invited reviews in the recent window average 4.90★, while 45 organic (uninvited) reviews average 4.49★. Trustpilot notes this company has collected incentivised reviews.
8% of its 194 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 33% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 79 of this company’s 60,471 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about Mr Memory?
Faulty product
159 reports · 33% of complaintssteady“SSd supplied by you failed after only 2 weeks.”
The company replied on 2024-11-22: “I am sorry to hear that the SSD had failed. We did offer you replacements for this, however, you emailed in to say you "cannot afford to spend this much time again setting a PC up". We then changed…”
Our classifier read this reply as a deflection.
“It acted more like malware, filling up a .tmp folder with 400Gb of data without ever cloning the drive.”
The company replied on 2024-07-30: “I am sorry to hear that there was an issue with the cloning software Tim. We could have helped but we have not heard from you. We do have alternate softwares to use such as Macrium Reflect which are…”
Our classifier read this reply as a template response.
“both times the parts arrived as incompatible with my machines”
The company replied on 2023-10-18: “I am sorry to hear that you are disappointed with our service Dave. We were only trying to help you with all aspects of your time with us. For the SSD, we advised you that the machine you ordered for…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery late
135 reports · 28% of complaintssteady“charged to deliver next day when requested refund transport costs”
The company replied on 2024-04-12: “I am sorry to hear that there was an issue with the order Neil. We did email to advise that the SSD you had purchased was out of stock, which was advised on the website as well before you placed the…”
Our classifier read this reply as a deflection.
“no one responds to those tickets, their phone number has never been answered ever”
The company replied on 2023-04-11: “I am sorry to hear that there is an issue with the order Tanvir. I have spoken to you on the phone regarding the issue this morning. The reason for no reply was because you emailed us and called us…”
Our classifier read this reply as a substantive response.
“Order was completed and paid on 25th of january. Today is 5th of march. The order is not in my hands yet.”
The company replied on 2023-03-06: “Date of reply: Monday 6th March 2023 - 09:50am I am sorry to hear that your order has not arrived. Upon looking further into tracking, it is currently in Slovenia as it has just been processed by…”
Our classifier read this reply as a substantive response.
Not as described
87 reports · 18% of complaintsrising since 2021-06“I expected a unit with SATA connection to replace the existing SSD memory. But instead I received an mSATA memory”
The company replied on 2022-03-04: “I am sorry to hear that there was an issue with the order Fred, this is the first time we have heard about this as we haven't been contacted. You ordered a 1TB KC600 mSATA SSD which is what we…”
Our classifier read this reply as a deflection.
“Supplied wrong memory cards”
The company replied on 2021-08-09: “Hi Gary, Sorry to hear that we were unable to resolve the issues with your machine, however, the specifications supplied match exactly to that of the memory originally supplied with your machine, so…”
Our classifier read this reply as a deflection.
“contact so many place no one care reply to my point 2 web site show different capacity of ram.”
Support unhelpful
55 reports · 12% of complaintssteady“Thanks to this LUDICROUS policy I now have a customer who is without a functioning server for a bank holiday weekend.”
The company replied on 2024-05-24: “Thank you for your feedback Dan. As a company, we take pride in looking after our customers as we know how important upgrades are to our customers. We have a policy in place, for specific server…”
Our classifier read this reply as a deflection.
“The conpany unilaterally cancelled my order after credit card was charged . No reason /No explanation and refunded”
The company replied on 2018-07-16: “Dispatched to - International Customer I am sorry to hear your comments on our service. As previously advised when the order was cancelled, the bank that issued the card you used advised us that the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“The order went through a local Royal Mail, this wouldn't have left the depot, because clearly is wrong and incomplete address”
The company replied on 2018-03-08: “Dispatched to - UK Customer *Update - Thursday 8th March 10:05am It would most likely have reached the RM3 7AB local depot as Royal Mail firstly go by the post code. As a gesture of goodwill, we have…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery failed
55 reports · 12% of complaintsfalling“still do not have the goods”
The company replied on 2025-01-17: “I am sorry to hear that you have not received the goods, however, I have been trying to help you with this and even notified your colleague to state that because it was a failed customs payment, it…”
Our classifier read this reply as a deflection.
“I never received my order! they don't respond to email. unreachable number.”
The company replied on 2023-07-11: “I am sorry you have not received your order Benjamin. We have been responding to your emails and you have been replying. We advised you to allow until Tuesday 11th July 2023 and we can either resend…”
Our classifier read this reply as a substantive response.
It promised: refund.
“the disk migration software you recommended was more expensive than the SSD drive and destroyed my PC”
The company replied on 2023-06-30: “I am sorry to hear that there was an issue with your SSD Simon. This is the first we have heard about this issue as we have not been contacted. The cloning softwares we use are Acronis & Macrium…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
22 reports · 5% of complaintssteady“I never received my order! they don't respond to email. unreachable number.”
The company replied on 2023-07-11: “I am sorry you have not received your order Benjamin. We have been responding to your emails and you have been replying. We advised you to allow until Tuesday 11th July 2023 and we can either resend…”
Our classifier read this reply as a substantive response.
It promised: refund.
“no one responds to those tickets, their phone number has never been answered ever”
The company replied on 2023-04-11: “I am sorry to hear that there is an issue with the order Tanvir. I have spoken to you on the phone regarding the issue this morning. The reason for no reply was because you emailed us and called us…”
Our classifier read this reply as a substantive response.
“contact so many place no one care reply to my point 2 web site show different capacity of ram.”
Compare Mr Memory with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.