egg Stroller UK: most-reported complaints
- Complaints in recent reviews
- 34% of 100 recent reviews analysed
- Most-reported issue
- Faulty product 88% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 3.7 from 134 total reviews
- Review window analysed
- 2022-08-05 to 2026-09-06 100 reviews
- Sector
- Retail
Automated analysis of 100 public Trustpilot reviews published 2022-08-05 to 2026-09-06. TrustScore 3.7 from 134 total reviews — see the Trustpilot page. Quick answer: is egg Stroller UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, citing 30 instances out of 34 total complaints. Support-related concerns are also frequent, with 12 reports of unhelpful service and 3 reports of unreachable support. Additionally, 9 reviewers noted that items were not as described.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about egg Stroller UK?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Faulty product | 88% | 30 | ||
| Support unhelpful | 35% | 12 | ||
| Not as described | 26% | 9 | ||
| Support unreachable | 9% | 3 | ||
| Warranty disputes | 9% | 3 | ||
| Refund refused | 6% | 2 |
Faulty product
30 reports · 88% of complaints“Had to send the chassis back to get fixed as the front wheels would rattle like a broken supermarket trolley”
2 readers marked this review helpful on Trustpilot.
“The liner and Footmuff always slides down.”
1 reader marked this review helpful on Trustpilot.
“The mechanism that adjusts the seat is now loose and won’t lock the seat in any position”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
12 reports · 35% of complaints“I contacted Egg and was told rather rudely that they can send me one but it will cost £30 as I had not reported it missing earlier.”
The company replied on 2024-08-27: “Hi Angela, Thanks for taking the time to leave a review. I am sorry to hear you were disappointed with our service. Unfortunately, due to the time in which you reported this and the fact that boxes…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Our main issue which almost renders the pram unusable unless it’s dark, is the canopy. It doesn’t come down far enough so my baby is exposed to UV”
The company replied on 2023-11-16: “Hi Roxanne, Sorry to hear you are disappointed in the canopy and sun protection products we offer. It seems that on this occasion egg did not meet your needs and we hope you have found one that suits…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the car seat has broken. It wont allow the stems to be removed without a screwdriver”
Not as described
9 reports · 26% of complaints“Had to send the chassis back to get fixed as the front wheels would rattle like a broken supermarket trolley”
2 readers marked this review helpful on Trustpilot.
“Our main issue which almost renders the pram unusable unless it’s dark, is the canopy. It doesn’t come down far enough so my baby is exposed to UV”
The company replied on 2023-11-16: “Hi Roxanne, Sorry to hear you are disappointed in the canopy and sun protection products we offer. It seems that on this occasion egg did not meet your needs and we hope you have found one that suits…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The foot muff isn't even the same width of the seat, my daughter can't even fit her legs in it comfortably”
Support unreachable
3 reports · 9% of complaints“The mechanism that adjusts the seat is now loose and won’t lock the seat in any position”
1 reader marked this review helpful on Trustpilot.
“They’ve not answered her email requesting help as part of the frame has snapped.”
The company replied on 2025-07-16: “Hi there, We’re really sorry to hear this — we understand how stressful it can be when something goes wrong with a pram. Our repair process is usually very quick, so she shouldn’t be without it for…”
Our classifier read this reply as a template response.
“I contacted Egg but no further reply as it is out of “warrenty””
The company replied on 2022-08-23: “Hi there, Sorry to hear you have an issue with with your egg Stroller Wheels. This isn't something we have heard before, and without seeing images, knowing how old the product is etc it is hard to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Warranty disputes
3 reports · 9% of complaints“within a year 2 brackets under the pram have snapped off”
“they do not give company warrantees or replace a broken item”
The company replied on 2023-01-25: “Dear Katie, Please can you update your review with the name of the person who has been in communication with Beautiful Bambino, so we can look into this further. Many thanks. UPDATE: Hi Katie, sorry,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“used for a matter of months my system is black , and the fading is shocking”
Refund refused
2 reports · 6% of complaints“Awful. Our buggy turned up faulty, we called them right away and they asked for video evidence, so we sent it.”
“I want a refund!”
The company replied on 2023-03-30: “Dear Mohammed, Thank you for leaving a review. The egg Car Seat should last your baby until they are 80cm, 13kg which is approx. 15 months. These sizes are pretty standard for Infant Car Seats (first…”
Our classifier read this reply as a deflection.
How to reach egg Stroller UK
These are the contact details egg Stroller UK publishes on its Trustpilot profile, as of our last check on 2026-11-12 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2020-03-04. We last checked this profile on 2026-11-12 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 26% of this company’s 34 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (30 reviews record both dates).
Reply quality: of 20 company replies to negative reviews analysed, 30% engaged with the specific problem and 40% were generic templates.
Review provenance: 39 company-invited reviews in the recent window average 5.00★, while 61 organic (uninvited) reviews average 2.95★.
36% of its 64 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 88% of this company’s complaints vs a 26% median across 216 ranked companies in its sector.
Review velocity: 4 of this company’s 134 Trustpilot reviews (3%) were written in the last 12 months.
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See all companies by issue: Faulty product · Support unhelpful · Not as described · Support unreachable · Warranty disputes · Refund refused · Sector table: Retail in the UK
Compare egg Stroller UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-19.