Travel Visa Pro: most-reported complaints
Automated analysis of 377 public Trustpilot reviews published 2022-09-01 to 2026-09-20. TrustScore 4.9 from 4,095 total reviews — see the Trustpilot page. Quick answer: is Travel Visa Pro legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 44 complaints identified out of 96 total issues. Late delivery is the second most common concern, cited in 21 cases, while overcharging and services not matching their description each account for 19 reports. The frequency of complaints regarding unhelpful support and late delivery has been falling, whereas reports of overcharging and inaccurate service descriptions are rising.
How to reach Travel Visa Pro
These are the contact details Travel Visa Pro publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 18338878472, email [email protected], address 2021 Fillmore Street, San Francisco, 94115, US.
The company claimed its Trustpilot profile on 2014-05-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-15. Trustpilot ranks it 1 of 12 in Visa and Passport Office. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (50%, 57.0d) · 2026-08-20 (50%, 57.0d) · 2026-08-24 (50%, 57.0d) · 2026-08-27 (50%, 57.0d) · 2026-08-30 (46%, 57.0d) · 2026-09-02 (43%, 57.0d) · 2026-09-08 (38%, 57.0d) · 2026-09-11 (38%, 57.0d) · 2026-09-14 (38%, 57.0d) · 2026-09-17 (38%, 57.0d) · 2026-09-21 (35%, 57.0d) · 2026-09-24 (38%, 57.0d).
Severity: 31% of this company’s 96 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.9 days between the experience and publishing their negative review (104 reviews record both dates).
Measured reply time: across 136 negative reviews that received a public reply, the median wait was 17.7 days — the company profile reports an average of 57 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 136 company replies to negative reviews analysed, 18% engaged with the specific problem and 47% were generic templates.
72% of its 277 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 46% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 733 of this company’s 4,095 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about Travel Visa Pro?
Support unhelpful
44 reports · 46% of complaintsfalling“But it was a 1 year visa!”
“Min was incredibly unhelpful, disorganized, untimely, and had serious holes in communication.”
The company replied on 2025-08-06: “Joanna, thank you for your feedback. We’re sorry to hear you had a frustrating experience. The QVP (Qualification Verification Process) is a critical and often time-consuming step required by Saudi…”
Our classifier read this reply as a deflection.
“literal abandonment of our applications without explanation”
The company replied on 2025-05-06: “Thank you for taking the time to leave a review. Our team is dedicated to providing exceptional service to all of our customers, and we truly value your feedback. We were disappointed to see that…”
Our classifier read this reply as a template response.
Delivery late
21 reports · 22% of complaintsfalling“I ended up missing my travel window.”
“This company did not do that and caused me to lose my flight tickets.”
“My passport was supposed to ship back to me on 1/17 (2 day shipping) and I didn't get it until 1/29.”
Overcharging
19 reports · 20% of complaintsrising since 2025-07“they will call you and charge additional service fees”
1 reader marked this review helpful on Trustpilot.
“I ended up missing my travel window.”
“they refuse to process your visa unless you pay another $500-$700 that was not disclosed”
The company replied on 2026-03-20: “We’re sorry to hear about your experience and would like to address your concerns. Travel Visa Pro does not engage in bait-and-switch practices or add undisclosed service fees after payment. In some…”
Our classifier read this reply as a deflection.
Not as described
19 reports · 20% of complaintsrising since 2025-07“I’m not sure how you helped. Sorry. You reviewed the documents and still the post office needed more information”
The company replied on 2026-03-21: “Thank you for your honest review! We’re glad you visited us and appreciate your feedback. We’re continuously improving, and we hope to give you a 5-star experience the next time you come back!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“But it was a 1 year visa!”
“Instead I got one time entry for 30 days”
The company replied on 2026-04-17: “Hi, we’re sorry for the confusion and we understand your frustration. Visa validity and entry type are decided by the embassy. We also offer assistance with passports, e-visas, visas, and document…”
Our classifier read this reply as a deflection.
Refund refused
8 reports · 8% of complaintssteady“they will call you and charge additional service fees”
1 reader marked this review helpful on Trustpilot.
“Could not perform the service they advertised and did not issue any refund”
The company replied on 2023-11-21: “Dear Drake, thank you for your feedback. It looks like Travel Visa Pro submitted your expedited passport application and during the processing time you decided to cancel it. While we have no control…”
Our classifier read this reply as a deflection.
“promised that i will get my passport in 2 weeks but got it in 7 weeks instead. Did not get a refund back.”
Misleading pricing
8 reports · 8% of complaintsrising since 2025-07“they refuse to process your visa unless you pay another $500-$700 that was not disclosed”
The company replied on 2026-03-20: “We’re sorry to hear about your experience and would like to address your concerns. Travel Visa Pro does not engage in bait-and-switch practices or add undisclosed service fees after payment. In some…”
Our classifier read this reply as a deflection.
“Paid $200 to be told it would be another $600 to actually expedite the service, which is not clearly disclosed up front.”
“Seems insane that the process for a Chinese visa got easier but the cost doubled in two years.”
The company replied on 2026-07-27: “Thank you for your feedback and for recognizing our professionalism, speed, and the value of our service. We truly appreciate you returning to Travel Visa Pro. We understand that price increases are…”
Our classifier read this reply as a deflection.
Compare Travel Visa Pro with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.