Epic Games: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2026-05-04 to 2026-09-25. TrustScore 1.5 from 4,642 total reviews — see the Trustpilot page. Quick answer: is Epic Games legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 41% of the 59 complaints identified in the analyzed period. Faulty product concerns follow as the second most frequent issue, representing 37% of complaints. Account and app problems make up 12% of the reports, while unhelpful support accounts for the remaining 8%. Trends indicate that 'Other' and account-related complaints are rising, while faulty product reports are falling.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-25 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 37 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Epic Games and Fortnite ban”, “Epic Games - 2 free games until May 15th”, “E: 22/12 win an Epic Games Night Bundle, plus £500 cash thanks to HARIBO”.
Elsewhere: 1.8★ on Google (9 reviews)
Severity: 15% of this company’s 59 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (92 reviews record both dates).
Sector benchmark: other makes up 41% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 542 of this company’s 4,642 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about Epic Games?
Other
24 reports · 41% of complaintsrising since 2026-09“i tried it out, it was shit so i went to return it and i couldn’t”
2 readers marked this review helpful on Trustpilot.
“The lag is like no other not to add we console players have no other choice then to be pitted with PC players.”
1 reader marked this review helpful on Trustpilot.
“Unbalanced, glitches, loss of network and missed shots countless times.”
1 reader marked this review helpful on Trustpilot.
Faulty product
22 reports · 37% of complaintsfalling“New season genuinely just broke my computer. Had to wipe everything”
1 reader marked this review helpful on Trustpilot.
“The sprite mechanism seems faulty as all that spawns the past two days”
1 reader marked this review helpful on Trustpilot.
“I can't play any games because of this stupid shattered live. i don't want to play it and I can't go to main menu.”
Account/app problems
7 reports · 12% of complaintsrising since 2026-09“Customer service cant detect how my account was hack but they can detect that it was my account that was cheating.”
1 reader marked this review helpful on Trustpilot.
“All day I have gotten kicked out of the games. I was glitching in almost every game.”
1 reader marked this review helpful on Trustpilot.
“unable to get past logging in”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 8% of complaintssteady“Customer service cant detect how my account was hack but they can detect that it was my account that was cheating.”
1 reader marked this review helpful on Trustpilot.
“The ABSOLUTE WORST support in the universe!!!”
“support is useless why tf there need support if they always copy paste to every customer or player”
Overcharging
2 reports · 3% of complaintssteady“scammed me for my money”
“Total disgrace how much they charge these kids for skins etc”
Compare Epic Games with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.