Travel Club Elite: most-reported complaints
Automated analysis of 224 public Trustpilot reviews published 2014-05-20 to 2026-09-01. TrustScore 5 from 1,867 total reviews — see the Trustpilot page. Quick answer: is Travel Club Elite legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 60% of the 10 identified complaints. The second most common issue is that services are not as described, which represents 30% of the complaints. Specific examples include local taxes being charged higher than stated and a lack of clear explanation regarding visa applications. No trend can be established yet due to the limited number of reviews.
How to reach Travel Club Elite
These are the contact details Travel Club Elite publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 707 6229, email [email protected], address 145 Granville St, Birmingham, B1 1SB, GB.
The company claimed its Trustpilot profile on 2014-05-09 and uses Trustpilot’s paid features. Trustpilot ranks it 39 of 201 in Travel Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 11 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/08 WIN A Mark Warner BEACH CLUB HOLIDAY With Award Winning Travel Club Elite!”, “E: 31/12 WIN A Mark Warner Ski Holiday For Two With Travel Club Elite worth up to £2K”, “E: 31/01 Win A Neilson Ski Holiday With Award Winning Travel Club Elite”.
Elsewhere: 4.2★ on Google (0 reviews)
TrustScore over time
4.9 → 5.0 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
delivery promise: 5 days
“We will return or destroy your personal information within 5 days of receipt of your withdrawal of consent.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: URL; removed: Comments (snapshot)
- 2026-09-08: +2/-2 lines; added: Comments | Name; removed: URL | Comments (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
12% of its 224 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 223 of this company’s 1,867 Trustpilot reviews (12%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Travel Club Elite?
Support unhelpful
6 reports · 60% of complaints“local taxes' being charged higher than stated etc”
The company replied on 2025-08-27: “Travel Club Elite is one of the longest established & most trusted British travel brands. We have been proud ABTA Members for over 40 years & have never had a customer dispute from ABTA in all that…”
Our classifier read this reply as a deflection.
“Thursday 14 has been and gone. I have heard nothing.”
“did not seem to be able to assimilate our needs which resulted in numerous e-mails”
The company replied on 2017-08-25: “Thank you Mrs. Wraith, for booking your Wendy Wu Angkor to the Bay tour with Travel Club Elite. I know you had previously dealt with Wendy Wu & then ‘discovered’ Travel Club Elite. On complex…”
Our classifier read this reply as a template response.
Not as described
3 reports · 30% of complaints“clear explanation was not given to us regarding the visa application”
The company replied on 2019-08-12: “Dear Meena, Thank you for letting us have your feedback; we’re so sorry to hear of your disappointment with the process for China Visas for your Wendy Wu tour. We’ve processed hundreds of these,…”
Our classifier read this reply as a substantive response.
“Simple but significant clerical errors in documents sent out.”
The company replied on 2025-08-27: “Dear David, Thank you so much for your review of Travel Club Elite. We’re so pleased that you enjoyed rapid access to our staff & a friendly rapport with them. We must say ‘oops!’ & sorry regarding…”
Our classifier read this reply as a substantive response.
“attention to detail on the paperwork was poor”
The company replied on 2019-08-15: “Dear Roger, I’m so glad that we got everything sorted out to your satisfaction, after one or two ‘teething problems’. Human error does creep in occasionally, and we do have a dedicated Customer…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.