Carter's: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2021-10-09 to 2022-08-08. TrustScore 1.3 from 158 total reviews — see the Trustpilot page. Quick answer: is Carter's legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 60% of the 94 complaints identified in 100 analyzed reviews. Support issues were also common, with 42% of complaints citing unreachable support and 12% describing unhelpful assistance. Late deliveries were reported in 14% of complaints, while the trend for delivery failures was noted as rising.
Trustpilot lists this business as closed. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 53% of this company’s 94 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review velocity: 0 of this company’s 158 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about Carter's?
Delivery failed
56 reports · 60% of complaintsrising since 2022-06“Goods never come no more answers to emails”
3 readers marked this review helpful on Trustpilot.
“No such item has been received, despite someone being in at home all week.”
3 readers marked this review helpful on Trustpilot.
“ignoring emails from customers and sending wrong shoes.”
3 readers marked this review helpful on Trustpilot.
Support unreachable
39 reports · 42% of complaintsfalling“Goods never come no more answers to emails”
3 readers marked this review helpful on Trustpilot.
“No such item has been received, despite someone being in at home all week.”
3 readers marked this review helpful on Trustpilot.
“ignoring emails from customers and sending wrong shoes.”
3 readers marked this review helpful on Trustpilot.
Delivery late
13 reports · 14% of complaintsfalling“The shoes took over 6 weeks to deliver”
3 readers marked this review helpful on Trustpilot.
“still waiting two months”
3 readers marked this review helpful on Trustpilot.
“still waiting i e mailed them and got a reply saying that their is a delay due to demand”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
11 reports · 12% of complaintsfalling“I placed an order that I never even received.”
3 readers marked this review helpful on Trustpilot.
“Totally unwearable and far too small.”
2 readers marked this review helpful on Trustpilot.
“mine have never turned up, despite numerous e-mails back and forth and broken promises about delivery dates”
2 readers marked this review helpful on Trustpilot.
Refund refused
9 reports · 10% of complaintsrising since 2022-06“I received two pairs have contacted the company regarding returns nothing”
3 readers marked this review helpful on Trustpilot.
“According to Carter tracking my item was delivered today, it wasn't. I've been in all day and no package has been delivered.”
2 readers marked this review helpful on Trustpilot.
“shoes purchased took 5 weeks coming from china, total rubbish, tried to get money back after a month gave up”
2 readers marked this review helpful on Trustpilot.
Other
9 reports · 10% of complaintsrising since 2022-06“These people are the biggest scammers of all time stay well away from these people”
3 readers marked this review helpful on Trustpilot.
“I hate when I come in to purchase clothes for my kids and the only question that I am asked is if I want a credit card”
3 readers marked this review helpful on Trustpilot.
“Do not under any circumstances buy from this company it's a scam I have reported to trading standards”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.