Cloud Next® - Web & WordPress Hosting: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2022-08-25 to 2026-06-30. TrustScore 4.8 from 621 total reviews — see the Trustpilot page. Quick answer: is Cloud Next® - Web & WordPress Hosting legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 67% of the three identified complaints. One example cited involves customers experiencing long delays and a lack of intent to answer basic questions. A trend cannot be established yet due to the low number of reviews.
How to reach Cloud Next® - Web & WordPress Hosting
These are the contact details Cloud Next® - Web & WordPress Hosting publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0333 202 1032, email [email protected], address 18-19 Iron Gate, Derby, DE1 3GP, GB.
The company claimed its Trustpilot profile on 2019-09-27 and last replied to a negative review on 2026-03-25 — more than six months ago. Trustpilot ranks it 11 of 27 in Web Hosting Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (105 reviews)
TrustScore over time
4.8 → 4.8 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 9.0d) · 2026-09-03 (100%, 9.0d) · 2026-09-06 (100%, 9.0d) · 2026-09-21 (100%, 9.0d).
What their policy promises
complaint process: writing to the relevant department
“you can make a formal complaint by writing to the relevant department at the following address”
complaint process: Nominet (the .uk registry)
“You are also able to make a formal complaint about a registrar to Nominet (the .uk registry)”
complaint process: within three working days
“We will acknowledge your complaint within three working days”
complaint process: within ten working days
“a full response will be provided within ten working days”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 102 company-invited reviews in the recent window average 4.99★, while 21 organic (uninvited) reviews average 4.19★.
32% of its 158 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 67% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 27 of this company’s 621 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Cloud Next® - Web & WordPress Hosting?
Support unhelpful
2 reports · 67% of complaints“They literally have no intent to answer your questions and they string you along for days trying to get basic things answered.”
“asked for some info about their set up procedure and cpanel etc, but was fobbed off”
The company replied on 2024-06-25: “Hi John Sorry to read your review, however we have checked and we can see no record of you contacting Cloud Next. We have liaised with our sales and support teams and can find no record of you or any…”
Our classifier read this reply as a deflection.
Compare Cloud Next® - Web & WordPress Hosting with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.