FlyDealFare.com: most-reported complaints
Automated analysis of 376 public Trustpilot reviews published 2015-11-23 to 2026-08-26. TrustScore 4.9 from 11,885 total reviews — see the Trustpilot page. Quick answer: is FlyDealFare.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 42% of the 129 complaints identified. Misleading pricing and overcharging are also frequent concerns, cited by 28% and 26% of complainants respectively. While support issues remain flat, reports of unreachable support are rising. These findings are based on an analysis of 376 reviews.
How to reach FlyDealFare.com
These are the contact details FlyDealFare.com publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-877-771-1620, email [email protected].
The company claimed its Trustpilot profile on 2015-08-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-12. Trustpilot ranks it 10 of 200 in Travel Agency. We last checked this profile on 2026-09-23 and found 12 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (60%, 19.6d) · 2026-08-24 (60%, 19.6d) · 2026-08-27 (60%, 19.6d) · 2026-09-01 (58%, 5.3d) · 2026-09-04 (58%, 5.3d) · 2026-09-07 (58%, 5.3d) · 2026-09-11 (58%, 5.3d) · 2026-09-14 (62%, 5.1d) · 2026-09-17 (62%, 5.1d) · 2026-09-20 (62%, 5.1d) · 2026-09-23 (62%, 5.1d).
Severity: 41% of this company’s 129 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.2 days between the experience and publishing their negative review (38 reviews record both dates).
Measured reply time: across 71 negative reviews that received a public reply, the median wait was 1.7 days — the company profile reports an average of 5 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 71 company replies to negative reviews analysed, 18% engaged with the specific problem and 44% were generic templates.
Review provenance: 274 company-invited reviews in the recent window average 4.99★, while 37 organic (uninvited) reviews average 4.81★.
52% of its 308 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 42% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 1,036 of this company’s 11,885 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about FlyDealFare.com?
Support unhelpful
54 reports · 42% of complaintssteady“It’s almost 5 months I am struggling to get my own money back”
The company replied on 2021-11-02: “Dear Mr.Gupta, I am sorry to hear about your frustration but the delay of refund was due to the error made by airline and the timeline we commit is not unrealistic. You can check you statement for…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“These guys do not know how to book a ticket.”
The company replied on 2020-04-08: “Hello Tarag, We are sorry to hear about the problem faced in return travel and we really appreciate your feedback. As per the review , your inbound journey was booked appropriately and was smooth but…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The cashback process was also delayed, even though I had provided the correct ID.”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
36 reports · 28% of complaintssteady“FlyDealFare misrepresented the seat selection process. They promised free or specific seat choices, but I was blocked or forced to pay extra.”
1 reader marked this review helpful on Trustpilot.
“they said the airline does not allow them and asked for $1100 more as a penalty although the new ticket was only $1600.”
The company replied on 2023-11-29: “Hello Pratik, Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our service did not meet your expectations, and we truly appreciate your honesty.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I was told that the agent booking charges were $15. Once I booked I saw my credit card statement and the charges shocked me since one had $130 and other $157 agent booking fees.”
Overcharging
34 reports · 26% of complaintssteady“They did not refund my 1600$ for the first ticket”
The company replied on 2021-08-09: “Hello Mr.Patil, We are sorry to hear about your experience , please email us your detailed concern and reservation details to [email protected] .Please be rest assured that Flydealfare will not…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they are charging me more than the airlines actually charge”
The company replied on 2021-01-20: “We are sorry to hear about your experience and we got it checked with our quality team. We were contacted on 15-Jan to prepone the return flight for 21-Jan from 4th Feb (i.e. travel after 5 days) and…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They charged me $350.00 extra.”
The company replied on 2019-11-21: “Dear J B We have reviewed the case and shared the details which were provided to us, when we were contacted for the flight option. The name spelled for the said guest was exactly as it was given to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
13 reports · 10% of complaintsrising since 2021-10“they are charging me more than the airlines actually charge”
The company replied on 2021-01-20: “We are sorry to hear about your experience and we got it checked with our quality team. We were contacted on 15-Jan to prepone the return flight for 21-Jan from 4th Feb (i.e. travel after 5 days) and…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“tried getting in touch with the customer service on whatsapp and phone but they stopped picking my calls”
The company replied on 2026-02-11: “Dear Celestine , We are sorry to hear about your experience and understand how stressful and frustrating this situation must have been, particularly with the unexpected out-of-pocket expenses. Please…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Was scammed close to 800 for my ticket to zimbabwe recently”
The company replied on 2026-03-21: “Hi Lovemore Gapara , We would like to inform you that we don't deal in Zimbabwe mnarket hence the tickets are not made through our company. Also we checked our entire database we found no such…”
Our classifier read this reply as a deflection.
Refunds delayed
12 reports · 9% of complaintssteady“It’s almost 5 months I am struggling to get my own money back”
The company replied on 2021-11-02: “Dear Mr.Gupta, I am sorry to hear about your frustration but the delay of refund was due to the error made by airline and the timeline we commit is not unrealistic. You can check you statement for…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I cancelled the ticket and still i have not received the refund almost a year now.”
The company replied on 2021-03-19: “We are sorry to hear about the delay in refund of your Air India ticket. Air India has begun providing refunds to its customers though through a complex process that takes 60-75 days and involves…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The cashback process was also delayed, even though I had provided the correct ID.”
1 reader marked this review helpful on Trustpilot.
Delivery failed
7 reports · 5% of complaintsrising since 2021-10“tried getting in touch with the customer service on whatsapp and phone but they stopped picking my calls”
The company replied on 2026-02-11: “Dear Celestine , We are sorry to hear about your experience and understand how stressful and frustrating this situation must have been, particularly with the unexpected out-of-pocket expenses. Please…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“It took me several weeks of reaching out to flydealfare to get back my full refund.”
The company replied on 2025-11-19: “Hi Sidd, We understand your frustration and inconvenience caused to you ! We take full responsibility of such services offered to you . There are times when we are dependent on airlines for flight…”
Our classifier read this reply as a substantive response.
“learned my order was never processed”
Compare FlyDealFare.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-31.