The Solutions Group: most-reported complaints
Automated analysis of 178 public Trustpilot reviews published 2016-02-09 to 2026-08-29. TrustScore 4.9 from 748 total reviews — see the Trustpilot page. Quick answer: is The Solutions Group legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support being unhelpful or unreachable, with each category accounting for 40% of the 15 identified complaints. Other reported concerns include billing errors and general service delays, each representing 13% of the complaints. These findings are based on an analysis of 178 reviews from The Solutions Group. No specific trend could be established for these issues due to the limited number of reviews.
How to reach The Solutions Group
These are the contact details The Solutions Group publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (210) 490-7200, address 601 Embassy Oaks, Suite 105, San Antonio, 78216, US.
The company claimed its Trustpilot profile on 2015-12-01 and uses Trustpilot’s paid features. Trustpilot ranks it 9 of 35 in Insurance Broker. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.4★ on Google (27 reviews) — a 1.5-star gap between its Trustpilot and Google scores.
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
62% of its 154 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 41 of this company’s 748 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Solutions Group?
Support unhelpful
6 reports · 40% of complaints“Inadequate information regarding premium payment options. All options for premium payment should already been on the company's website”
1 reader marked this review helpful on Trustpilot.
“I was very surprised with the push-back that I had already received them as, in the past, when I have needed a copy you have sent them within 24 hours”
“I am still waiting for someone from your office to confirm the refund”
The company replied on 2019-01-03: “Hi Victor. Sorry about the problems. It's not that you have both Falls Lake and State Fund at the same time; rather, we initiated a policy with Falls Lake effective 12/4 and notified State Fund of…”
Our classifier read this reply as a deflection.
Support unreachable
6 reports · 40% of complaints“my policy was dropped without any notification after a payment was frozen and kicked back from my own bank”
“there was no answer on the phone, I left a voice mail.”
The company replied on 2024-08-15: “Hi Yalena. You must be mixing us up with someone else. Our new business liability application is two pages, and the workers comp. application is one page. And then one page for additional insureds.…”
Our classifier read this reply as a deflection.
“No one answers the phone and the general mailbox doesn't work”
Other
2 reports · 13% of complaints“payment was made last Thursday but as of today Tuesday, I still have not received anything”
“I found that they were not proactive and taking me out”
Billing errors
2 reports · 13% of complaints“The person that was handling the audit set payroll amounts for the renewal at levels that I have never had in the 10 years”
The company replied on 2023-08-07: “Steve: I am glad we could get this worked out for you. The insurance company should be back soon with a revised audit.”
Our classifier read this reply as a substantive response.
“I am still waiting for someone from your office to confirm the refund”
The company replied on 2019-01-03: “Hi Victor. Sorry about the problems. It's not that you have both Falls Lake and State Fund at the same time; rather, we initiated a policy with Falls Lake effective 12/4 and notified State Fund of…”
Our classifier read this reply as a deflection.
Compare The Solutions Group with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.