Honda UK: most-reported complaints
Automated analysis of 107 public Trustpilot reviews published 2024-09-18 to 2026-09-23. TrustScore 1.7 from 389 total reviews — see the Trustpilot page. Quick answer: is Honda UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 49 out of 94 identified complaints citing this issue. A significant number of reviewers also mention receiving faulty products, accounting for 37 reports. Additionally, 25 complaints involve disputes over warranty claims, while 8 reviewers state that support is unreachable.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 23 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Honda UK Complaint”, “www. 31/05/2007 Win an Archos multimedia player! with Honda UK”, “Honda - Parts pricing in UK!!”.
Elsewhere: 4★ on Google (3 reviews)
TrustScore over time
1.7 → 1.7 across 7 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-10 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 38% of this company’s 94 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.9 days between the experience and publishing their negative review (94 reviews record both dates).
What their policy promises
cancellation method: online form submission
“I hereby notify you of my decision to cancel my purchase of the following vehicle:”
cancellation method: online form submission
“I hereby notify you of my decision to cancel my purchase.”
cancellation method: online form submission
“I understand that submitting this form will cancel my order.”
cancellation method: confirmation shortly
“Once submitted, our team will review your cancellation and you’ll receive a confirmation shortly.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +11/-1 lines; added: + What Car? Reliability Survey Award | o Find out more; removed: o Learn more (snapshot)
- 2026-09-08: +1/-1 lines; added: * At least 1 special character from =&#*%$#?@=:!^-.; removed: * At least 1 special character from #, ?, @, =, :, !, ^, -, . (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unhelpful makes up 52% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 46 of this company’s 389 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about Honda UK?
Support unhelpful
49 reports · 52% of complaintssteady“I have been totally fobbed off”
3 readers marked this review helpful on Trustpilot.
“They are not taking ownership and will not even support customers in the slightest when it comes to repairs for a mistake they made!”
2 readers marked this review helpful on Trustpilot.
“Warranty breakdown and no support from Honda UK whatsoever”
2 readers marked this review helpful on Trustpilot.
Faulty product
37 reports · 39% of complaintssteady“Bought a brand new Honda ENY1 and this error is showing up.”
3 readers marked this review helpful on Trustpilot.
“paying an extra 300 pounds for so called slashed tyre”
3 readers marked this review helpful on Trustpilot.
“They are not taking ownership and will not even support customers in the slightest when it comes to repairs for a mistake they made!”
2 readers marked this review helpful on Trustpilot.
Warranty disputes
25 reports · 27% of complaintssteady“What is worse, however, is how Honda is dealing with a warranty claim. They are being simply dishonest.”
2 readers marked this review helpful on Trustpilot.
“Warranty breakdown and no support from Honda UK whatsoever”
2 readers marked this review helpful on Trustpilot.
“This is more than the cost of the car and they will do nothing about it”
2 readers marked this review helpful on Trustpilot.
Support unreachable
8 reports · 8% of complaintssteady“When you call, they either don't pick up or return your call”
2 readers marked this review helpful on Trustpilot.
“Emails go unanswered”
2 readers marked this review helpful on Trustpilot.
“they hung up on him”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
6 reports · 6% of complaintsfalling“paying an extra 300 pounds for so called slashed tyre”
3 readers marked this review helpful on Trustpilot.
“I checked the T&Cs and there is nowhere in the exclusion section which highlights that diagnostic checks are chargeable under warranty claims.”
2 readers marked this review helpful on Trustpilot.
“my tyres were not illegal as they claimed”
1 reader marked this review helpful on Trustpilot.
Other
4 reports · 4% of complaintsfalling“Salesman was a liar. Agreed a deal then changed it when it was too late to source a car elsewhere.”
2 readers marked this review helpful on Trustpilot.
“Anthea Farrell is a scammer. Beware.”
“rubbish quality and company , horrible customer service, don’t recommend them to anyone.”
Compare Honda UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.