2290Tax.com: most-reported complaints
Automated analysis of 327 public Trustpilot reviews published 2023-08-27 to 2026-09-11. TrustScore 4.8 from 4,064 total reviews — see the Trustpilot page. Quick answer: is 2290Tax.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 22% of the 49 identified complaints. Overcharging and billing errors are also frequent concerns, representing 20% and 18% of complaints respectively. While reports of unhelpful support are falling, complaints regarding overcharging, billing errors, and other issues are rising.
How to reach 2290Tax.com
These are the contact details 2290Tax.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 9095960050, email [email protected], address 2079 Bonita Ave, Ste 200, La Verne, 91750, US.
The company claimed its Trustpilot profile on 2018-06-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 2 of 51 in e-Commerce Solution Provider. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (85%, 1.6d) · 2026-08-24 (85%, 1.6d) · 2026-08-27 (85%, 1.6d) · 2026-08-30 (85%, 1.6d) · 2026-09-02 (82%, 1.9d) · 2026-09-08 (77%, 1.7d) · 2026-09-11 (85%, 1.6d) · 2026-09-14 (79%, 1.6d) · 2026-09-17 (79%, 1.6d) · 2026-09-21 (79%, 1.6d) · 2026-09-24 (79%, 1.6d).
Severity: 8% of this company’s 49 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.1 days between the experience and publishing their negative review (53 reviews record both dates).
Measured reply time: across 99 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 99 company replies to negative reviews analysed, 62% engaged with the specific problem and 11% were generic templates.
58% of its 278 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 22% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 448 of this company’s 4,064 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about 2290Tax.com?
Support unhelpful
11 reports · 22% of complaintsfalling“you guys told me no need.”
The company replied on 2026-09-03: “I'm sorry for the confusion here. There is an important distinction that may explain the different answers you received. If a truck has not been used on a public highway during the tax period, there…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Every time I try to use you guys system it’s really complicated to use it.”
The company replied on 2026-08-13: “Thank you for taking the time to share your feedback. We know filing a 2290 is something most people only do once a year, and we work hard to make the process as simple as possible. I noticed you’ve…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The customer service rep had zero patients and would not allow me to describe the problem.”
Overcharging
10 reports · 20% of complaintsrising since 2025-10“The fee this year for paying online was ridiculous”
The company replied on 2026-08-13: “I'm sorry you felt this way. We never want a customer to feel taken advantage of. I did want to clarify that our filing fee has not increased this year. Our pricing is shown before checkout so…”
Our classifier read this reply as a substantive response.
“Your administration fee is way to high”
The company replied on 2026-06-25: “We understand that nobody enjoys paying fees, and we appreciate you taking the time to share your thoughts. Our pricing is disclosed before purchase so customers can decide whether our service is the…”
Our classifier read this reply as a deflection.
“You guy charge fee to much .”
The company replied on 2025-07-14: “Our pricing is clearly shown up front and reflects the real cost of running a U.S.-based business with real people—supporting customers in both English and Spanish. We understand price is an…”
Our classifier read this reply as a deflection.
Billing errors
9 reports · 18% of complaintsrising since 2025-10“Took my money and silence after that”
The company replied on 2026-01-06: “Mr. Church, I want to clarify what was happening when you filed. Your return was submitted during the annual IRS e-file shutdown, which begins each year on December 26. Until the IRS reopens, they do…”
Our classifier read this reply as a substantive response.
“They took a payment KNOWING that the 2290 was paid”
The company replied on 2025-03-31: “Just to clarify, we don’t have access to the IRS system to check if a 2290 has already been filed or paid—that’s taxpayer information, and no third-party provider can look that up. There is no way we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they did not fix it. I had to redo the paperwork and pay extra money.”
Other
7 reports · 14% of complaintsrising since 2025-10“Help correcting a problem without collecting more money when I have to do the work !”
The company replied on 2025-10-15: “We’re sorry to hear you were frustrated. Our records show two separate filings were submitted the same day, which usually happens when a vehicle was left off the original return. We do VIN…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“he screwed up my Vin # and now I had to pay an extra $502 on top of the $607 it cost”
The company replied on 2023-08-30: “Hi Cesar. In looking back through our records, our representative advised you to call the IRS to see if you could get them to change your payment over to your final corrected form instead of paying…”
Our classifier read this reply as a deflection.
“Did not get my notice to renew until the last day.”
Support unreachable
3 reports · 6% of complaintsfalling“No one picks up the phone.”
The company replied on 2025-09-29: “We staff our phones 12 hours a day, Monday through Friday, and return every call we miss. Our team works hard to make sure someone is here to help, though there may be rare moments when all lines are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“no communication to know if all went through ok. There was no follow up!”
The company replied on 2025-01-06: “Thanks for sharing your feedback—I’m sorry to hear you felt there wasn’t enough communication. Let me clear up what’s been going on and what to expect next. Our office was closed from December 24th…”
Our classifier read this reply as a substantive response.
Misleading pricing
3 reports · 6% of complaintsrising since 2025-10“It used to be much simpler and it was only $10.95 now it’s more complicated and it’s damn near $40”
The company replied on 2026-05-04: “Thanks for taking a moment to leave your feedback. We’ve never offered filing at $10.95, so it sounds like you may be comparing us to a different provider. It does look like you ran into an issue…”
Our classifier read this reply as a deflection.
“The $5 off coupon was not applied in step 6”
“I disliked the fact that your website defaulted to credit card payment”
Compare 2290Tax.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.