Companies with the most “missed appointments” complaints
What this means and where to escalate →
Engineer, installer or delivery slot missed or cancelled repeatedly. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Missed appointments reports | Share of its complaints |
|---|---|---|---|
| BOXT | 4.7 | 231 | 33% |
| HomeServe UK | 4.6 | 208 | 25% |
| British Gas | 4.4 | 105 | 10% |
| The AA Breakdown Cover | 4.8 | 96 | 14% |
| Emedgroup | 1.5 | 66 | 68% |
| Utilita | 4.3 | 58 | 9% |
| Octopus Energy | 4.8 | 53 | 7% |
| EDF UK | 4.8 | 53 | 8% |
| Homeshield Scotland Ltd | 4.8 | 23 | 12% |
| Solar Panel Funding | 4.8 | 19 | 14% |
| RED Driving School | 4.7 | 19 | 25% |
| Slomin's Inc. | 4.5 | 16 | 23% |
| Heatable | 4.8 | 14 | 19% |
| ACE AIRPORT PARKING | 4.8 | 11 | 8% |
| The Edinburgh Boiler Company | 4.9 | 9 | 20% |
| Smart Home Charge | 4.8 | 9 | 18% |
| Worcester Bosch | 4.7 | 9 | 9% |
| gas-elec Group | 4 | 9 | 47% |
| Maersk Group | 1.3 | 8 | 8% |
| Solar-Estimate.org | 4.7 | 7 | 10% |
| webuyanycar | 4.7 | 6 | 3% |
| Clothes Aid | 4.7 | 5 | 100% |
| Diamond Green Energy Ltd | 4.9 | 5 | 22% |
| Haven | 4.9 | 5 | 10% |
| AlphaSights | 4.9 | 5 | 5% |
| EDF France - clients particuliers | 4.7 | 4 | 7% |
| ALTA Language Services | 4.8 | 4 | 6% |
| E.ON Energia | 4.8 | 4 | 15% |
| Insite Energy | 4.7 | 4 | 8% |
| PROGAS HEATING SERVICES LTD | 4.9 | 4 | 19% |
| M&R Plumbing & Heating Ltd | 4.9 | 3 | 38% |
| Precise Drainage Solutions | 4.8 | 3 | 43% |
| FirstMortgage | 5 | 3 | 4% |