Golds Gym: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2023-01-20 to 2026-09-02. TrustScore 2.2 from 173 total reviews — see the Trustpilot page. Quick answer: is Golds Gym legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to other membership suspensions, accounting for 34% of the 44 identified complaints. Support unhelpfulness is the second most common concern, cited in 25% of complaints, while difficulties with cancellation and poor core service quality each account for 18% and 16% respectively. Trends indicate that reports regarding other issues and poor core service are rising, whereas complaints about unhelpful support and cancellation difficulties are falling.
How to reach Golds Gym
These are the contact details Golds Gym publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Sheepcote Road, Harrow, HA1, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 11 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Golds Gym Cancellation Problem”, “golds gym excersise bike manual req”, “E: 12/02 Win a Golds Gym Heritage Chest Expander”.
Elsewhere: 4.1★ on Google (1,426 reviews) — a 1.9-star gap between its Trustpilot and Google scores.
Severity: 34% of this company’s 44 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (50 reviews record both dates).
Sector benchmark: other makes up 34% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 25 of this company’s 173 Trustpilot reviews (14%) were written in the last 12 months.
What are the most common complaints about Golds Gym?
Other
15 reports · 34% of complaintsrising since 2025-08“put a suspension on my membership because apparently it was all about, in their own words "the majority of people"”
1 reader marked this review helpful on Trustpilot.
“Extremely poor hygiene and dirty jacuzzi People don’t shower before entering steam rooms pool and jacuzzi as the showers always cold”
1 reader marked this review helpful on Trustpilot.
“online scammers will take your money and personal information to commit fraud”
Support unhelpful
11 reports · 25% of complaintsfalling“If you can't provide evidence of address soon enough they will cancel your membership but you will still NEED TO PAY the full monthly amount for up to 6 months.”
“The process of canceling my membership has stretched over 3 months”
“I cancel my member ship with in 2 days when I need money back and given resin they took extra money and they call me and said we can’t do anything”
Hard to cancel
8 reports · 18% of complaintsfalling“taking money by auto debit and the management staff is so rude”
1 reader marked this review helpful on Trustpilot.
“I went in on 7th August 2025 to cancel my membership, only to be told that I still have to make 2 more payments”
“the gym refused to let me leave my contract early”
Poor core service
7 reports · 16% of complaintsrising since 2025-08“Maggot infestation on Gym floor particularly the wet areas”
1 reader marked this review helpful on Trustpilot.
“The jacuzzi does not have hot water since over 15 days now”
1 reader marked this review helpful on Trustpilot.
“The gym facilities are most of the times broken.”
Billing errors
4 reports · 9% of complaintsfalling“they just get your credit card and make unauthorized charged”
“I cancel my member ship with in 2 days when I need money back and given resin they took extra money and they call me and said we can’t do anything”
“after cancelation I still have to pay for two months even my year contract was finished allready”
Contract term changes
3 reports · 7% of complaintsrising since 2025-08“If you can't provide evidence of address soon enough they will cancel your membership but you will still NEED TO PAY the full monthly amount for up to 6 months.”
“I went in on 7th August 2025 to cancel my membership, only to be told that I still have to make 2 more payments”
“try to cancel your membership”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-03.