Integrity Energy: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-04-04 to 2026-02-20. TrustScore 4.5 from 416 total reviews — see the Trustpilot page. Quick answer: is Integrity Energy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 32% of the 22 complaints identified. Misleading pricing and unhelpful support are the next most frequent concerns, each representing 18% of the reported complaints. Additionally, 14% of complaints involve changes to contract terms. A clear trend cannot be established for these issues due to the limited number of reviews.
How to reach Integrity Energy
These are the contact details Integrity Energy publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (216) 420-9700, address 5711 Grant Ave, Cleveland, 44105-5605, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-03-01. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 27% of this company’s 22 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
support availability: phone
“Talk to an Energy Expert”
support availability: free quote
“Request a free quote to explore cost-effective renewable energy plans”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 122 company-invited reviews in the recent window average 4.46★, while 38 organic (uninvited) reviews average 4.13★.
71% of its 119 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 32% of this company’s complaints vs a 20% median across 47 ranked companies in its sector.
Review velocity: 2 of this company’s 416 Trustpilot reviews (0%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Integrity Energy?
Other
7 reports · 32% of complaints“They refuse to put us on their DNC list.”
The company replied on 2024-07-02: “Thank you for bringing this to our attention. We sincerely apologize for the negative experience you’ve had with our company. It is certainly not the standard of service we aim to provide. This is…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“This is unacceptable.”
The company replied on 2024-06-21: “Doug, Thank you for bringing this to our attention. We sincerely apologize for the distress and confusion caused to both you and your mother by our recent outreach efforts. This is not the standard…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“they confuse you you’re not sure what one you’re dealing with, and it causes a lot of trouble with the providers.”
The company replied on 2024-03-04: “We apologize for any confusion you may have experienced with a service provider. Should you have any further issues or questions about the contracted provider on your account please reach out to our…”
Our classifier read this reply as a template response.
Misleading pricing
4 reports · 18% of complaints“horrendous cancellation fees for commercial customers”
The company replied on 2024-05-02: “Thank you for bringing this issue to our attention. I am genuinely sorry to hear about your dissatisfaction with the contract terms. At Integrity Energy, we strive to uphold the highest standards of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“I got tricked into changing from my old electric supplier.”
The company replied on 2024-04-15: “Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide transparent and reliable service. We would appreciate the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The representative told me that she could get me out of my current contract”
The company replied on 2023-12-01: “Thank you for your feedback and taking our call to resolve the issue. We have worked with all parties involved to make sure you stay with your current supplier and all fees have been waived. We…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 18% of complaints“She basically said that was a ridiculous idea and that if I didn't sign now, that I'll be hit with huge rates in 2026”
The company replied on 2024-04-05: “Tony, we appreciate you taking the time to bring your experience to our attention. Since you have been our customer since 2014, we are taking this feedback seriously. I have addressed your concerns…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“the salesperson has never responded to my request.”
The company replied on 2024-02-23: “Thank you for bringing this to our attention. We had previously unbooked the agreement with the supplier at your request. The supplier sent the contract in error. Please disregard the communication.…”
Our classifier read this reply as a substantive response.
“Rep. Didn't check with our current energy company about the status of our contract”
The company replied on 2023-07-06: “We are appreciative of the feedback and we will continue to monitor the market to make sure that we continue to secure the best future pricing for all our customers. Our retention department has been…”
Our classifier read this reply as a template response.
Contract term changes
3 reports · 14% of complaints“my electric costs went up over $1200 per month!”
The company replied on 2024-11-05: “Thank you for sharing your feedback. We take concerns like yours very seriously and are committed to providing clear, transparent energy solutions. Our goal is always to help businesses save money…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“horrendous cancellation fees for commercial customers”
The company replied on 2024-05-02: “Thank you for bringing this issue to our attention. I am genuinely sorry to hear about your dissatisfaction with the contract terms. At Integrity Energy, we strive to uphold the highest standards of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The representative told me that she could get me out of my current contract”
The company replied on 2023-12-01: “Thank you for your feedback and taking our call to resolve the issue. We have worked with all parties involved to make sure you stay with your current supplier and all fees have been waived. We…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 14% of complaints“They have been calling my business for YEARS despite the many number of times I have told them we don't already do business with them”
The company replied on 2024-07-18: “Thank you for sharing your feedback. We are truly sorry to hear about your experience with our company. We understand how frustrating and disruptive unwanted calls can be, and we sincerely apologize…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Ashley Otterbacher was lied about our request to cancel”
The company replied on 2023-05-26: “Integrity Energy is sorry for your negative experience. Our representative did receive authority and a signed contract from your firm. By the time we received the email to cancel the order, the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“trying to reach someone is IMPOSSIBLE”
The company replied on 2023-08-04: “Karen our customer service team is reaching out to you ASAP. Please email our customer service team directly @ [email protected] with any future inquiries. This will insure a prompt…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Hard to cancel
3 reports · 14% of complaints“Ashley Otterbacher was lied about our request to cancel”
The company replied on 2023-05-26: “Integrity Energy is sorry for your negative experience. Our representative did receive authority and a signed contract from your firm. By the time we received the email to cancel the order, the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the salesperson has never responded to my request.”
The company replied on 2024-02-23: “Thank you for bringing this to our attention. We had previously unbooked the agreement with the supplier at your request. The supplier sent the contract in error. Please disregard the communication.…”
Our classifier read this reply as a substantive response.
“When a person says no to you guys it means no. I have to stay with my current supplier or there's a termination fee.”
Compare Integrity Energy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.