Formula 1: most-reported complaints
- Complaints in recent reviews
- 79% of 103 recent reviews analysed
- Most-reported issue
- Support unhelpful 21% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.4 from 809 total reviews
- Review window analysed
- 2024-02-13 to 2026-11-01 103 reviews
- Sector
- Retail
Automated analysis of 103 public Trustpilot reviews published 2024-02-13 to 2026-11-01. TrustScore 1.4 from 809 total reviews — see the Trustpilot page. Quick answer: is Formula 1 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support and poor core service, each accounting for 21% of the 81 identified complaints. Account and app problems were cited in 18% of complaints, with reports on this issue rising. Overcharging was mentioned in 12% of complaints, a trend that is currently falling.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Formula 1?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 21% | 17 | falling | |
| Poor core service | 21% | 17 | steady | |
| Account/app problems | 18% | 15 | rising since 2025-12 | |
| Overcharging | 12% | 10 | falling | |
| Refund refused | 12% | 10 | rising since 2025-12 | |
| Faulty product | 11% | 9 | rising since 2025-12 |
Support unhelpful
17 reports · 21% of complaints“Customer service act like they are stupid ( check internet connection, restart device) and will answer you after a few days.”
1 reader marked this review helpful on Trustpilot.
“The service won't work on my laptop or my tv and they won't refund if over 30days”
“never received a promised refund for the pro subscription.”
Poor core service
17 reports · 21% of complaints“Streaming is crap! The film crew has absolutely no idea what they are doing.”
1 reader marked this review helpful on Trustpilot.
“I can’t even sign in to the app and support team haven’t answered in one week”
“The app is completely unusable for viewing any video of any kind.”
Account/app problems
15 reports · 18% of complaints“now I cannot due to some VPN nonsense”
1 reader marked this review helpful on Trustpilot.
“I can’t even sign in to the app and support team haven’t answered in one week”
“The service won't work on my laptop or my tv and they won't refund if over 30days”
Overcharging
10 reports · 12% of complaints“Raising the prices from 69 per year to an astonishing almost 12 euro per month”
1 reader marked this review helpful on Trustpilot.
“My dad had a yearly subscription, stating 110.99 for 2024, but when it was renewed they charged 139.99. Tried to get the difference back, but the refused”
1 reader marked this review helpful on Trustpilot.
“They did charge me more. I have proof of the promise”
Refund refused
10 reports · 12% of complaints“My dad had a yearly subscription, stating 110.99 for 2024, but when it was renewed they charged 139.99. Tried to get the difference back, but the refused”
1 reader marked this review helpful on Trustpilot.
“if i wanted to get refund i would have to do it my self via apple”
“blocked streaming for me. And no refunds of course”
Faulty product
9 reports · 11% of complaints“It won't load on any of my Android devices when connected to my wifi.”
“Buffering every 2-5min and constant crashes”
“The app used to be perfect but is now completely useless as it does not work at all.”
How to reach Formula 1
These are the contact details Formula 1 publishes on its Trustpilot profile, as of our last check on 2026-11-10 — it publishes no phone number there, address Pitkin Avenue 9068, 11417, US.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FORMULA 1 LIMITED (no. SC151432), active, incorporated 1994 (32.3 years); next accounts due 2026-12-31, last accounts filed 2025-04-15. 1 current officer (3 on record historically), 1 resignation in the last 24 months; 2 filings in the last 12 months (88 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 625 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 02/10 Win a copy of Formula 1 Cars and Formula 1 goodies worth over £100 (Gleam)”, “E: 22/06 1pm 2014 FORMULA 1 SANTANDER BRITISH GRAND PRIX tickets (FB)”, “E: 28/06 8am Be at the 2016 Formula 1 British Grand Prix”.
Elsewhere: 4.5★ on Google (47 reviews, as of November 2026) — a 3.1-star gap between its Trustpilot and Google scores.
TrustScore over time
1.4 → 1.4 across 7 census measurements since 2026-09-29. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 7 dated readings
2026-09-29 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-10-23 (0%, 0.0d) · 2026-10-26 (0%, 0.0d) · 2026-11-04 (0%, 0.0d) · 2026-11-07 (0%, 0.0d).
Severity: 17% of this company’s 81 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (93 reviews record both dates).
Sector benchmark: support unhelpful makes up 21% of this company’s complaints vs a 19% median across 193 ranked companies in its sector.
Review velocity: 48 of this company’s 809 Trustpilot reviews (6%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- Gap
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See all companies by issue: Support unhelpful · Poor core service · Account/app problems · Overcharging · Refund refused · Faulty product · Sector table: Retail in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-04.