Based on 106 Trustpilot reviews analysed by Complaint Census, 96% of the recent sample were classified as complaints. The company holds a TrustScore of 1.2 from 3,149 reviews.

TomTom: most-reported complaints

Automated analysis of 106 public Trustpilot reviews published 2026-01-12 to 2026-09-24. TrustScore 1.2 from 3,149 total reviews — see the Trustpilot page. Quick answer: is TomTom legit? Issues below reflect what reviewers reported, not findings of wrongdoing.

Reviewers most often report issues with faulty products and unreachable support, with each category accounting for 43% of the 102 complaints identified. A significant portion of reviewers also describe support as unhelpful, representing 35% of complaints. Additionally, 10% of complaints relate to account or app problems, such as non-existent contact forms. The data shows flat trends for product faults and support accessibility, while reports of unhelpful support are falling and account issues are rising.

Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.

102complaints identified

96%of recent reviews analysed

0%of negative reviews get a company reply, typically within a day

The company claimed its Trustpilot profile on 2024-08-28. We last checked this profile on 2026-09-26 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.

Companies House: TOMTOM LIMITED (no. 03404280), active, incorporated 1997 (29.1 years); next accounts due 2027-09-30, last accounts filed 2026-09-18. 1 current officer (7 on record historically); 3 filings in the last 12 months (87 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.

In the accounts to 2024-12-31, audited by KZ Auditors, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “Material Uncertainity relating to going concern We draw attention to the note going concern on page 10 in the financial statements, which indicates that the company incurred a net loss of £172,712 during the year ended 31 December 2024 and, as of that date, the company's total liabilities exceeded its total assets by £2,344,267. These conditions, along with other matters as set forth in the going concern note on page 10 indicate that a material uncertainty exists that may cast significant doubt on the company's ability to continue as a going concern.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.

Forum footprint: 1,626 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Connecting Samsung u600 to tomtom”, “Faulty Sat Nav - Section 75 Claim”, “TomTom,, differrence between "Go540 live" * "XL live"??”.

Elsewhere: 1.7★ on Google (94 reviews)

TrustScore over time

1.2 → 1.2 across 10 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.

Reply behaviour over time

Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-29 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).

Severity: 26% of this company’s 102 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.

Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (102 reviews record both dates).

What their policy promises

support availability: unless explicitly stated

“Den giver dig ikke ret til fremtidige opgraderinger, opdateringer eller support, medmindre dette udtrykkeligt angives af TomTom som en del af dit produkt og/eller din tjeneste.”

support availability: within reasonable time upon request

“Efter anmodning vil TomTom inden for rimelig tid levere alle sådanne ODbL‑data til dig eller henvise dig til et sted, hvor sådanne ODbL‑data er tilgængelige.”

Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.

Policy-page monitoring

We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.

Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.

Sector benchmark: faulty product makes up 43% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.

Review velocity: 430 of this company’s 3,149 Trustpilot reviews (14%) were written in the last 12 months.

What are the most common complaints about TomTom?

Faulty product

44 reports · 43% of complaintssteady

“Support took 3 days to come back to me saying sorry they haven’t responded”
1★ Trustpilot review, 2026-04-20

2 readers marked this review helpful on Trustpilot.

“they make it deliberately difficult to get hold of them.”
1★ Trustpilot review, 2026-05-11 · classified as a severe complaint