Flogas Britain Limited: most-reported complaints
Automated analysis of 675 public Trustpilot reviews published 2026-03-19 to 2026-09-20. TrustScore 4.7 from 16,359 total reviews — see the Trustpilot page. Quick answer: is Flogas Britain Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, with 31 complaints out of 99 identified issues, a trend that remains flat. Support responsiveness is another frequent concern, accounting for 22 complaints and showing a rising trend. Additionally, 11 complaints each were logged for account and app problems, as well as overcharging, with trends described as flat and falling respectively.
How to reach Flogas Britain Limited
These are the contact details Flogas Britain Limited publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0800 574 574, address Rayns Way, Watermead Business Park, Leicester, LE7 1PF, GB.
The company claimed its Trustpilot profile on 2014-08-15, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 17 of 29 in Gas Company. We last checked this profile on 2026-09-23 and found 38 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FLOGAS BRITAIN LIMITED (no. 00993638), active, incorporated 1970 (55.8 years); next accounts due 2027-12-31, last accounts filed 2026-07-24, 3 registered charges. 8 current officers (47 on record historically), 7 resignations in the last 24 months; 13 filings in the last 12 months (245 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 1.8★ on Google (0 reviews)
TrustScore over time
4.7 → 4.7 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 1.9d) · 2026-08-14 (100%, 1.9d) · 2026-08-18 (100%, 1.9d) · 2026-08-21 (100%, 1.9d) · 2026-08-24 (100%, 1.9d) · 2026-08-27 (99%, 1.9d) · 2026-09-01 (100%, 1.9d) · 2026-09-04 (99%, 1.9d) · 2026-09-07 (99%, 1.9d) · 2026-09-11 (100%, 2.0d) · 2026-09-14 (99%, 2.0d) · 2026-09-17 (99%, 2.0d) · 2026-09-20 (100%, 2.0d) · 2026-09-23 (100%, 2.0d).
Severity: 21% of this company’s 99 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2025, 66% of 32 one-to-three-star reviews were 1★; in July 2026, 50% of 20.
Counted from February 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (545 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: 300 people also found this answer helpful; removed: 299 people also found this answer helpful (snapshot)
- 2026-09-08: +1/-1 lines; added: 299 people also found this answer helpful; removed: 297 people also found this answer helpful (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 599 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 599 company replies to negative reviews analysed, 50% engaged with the specific problem and 42% were generic templates.
Review provenance: 192 company-invited reviews in the recent window average 4.79★, while 432 organic (uninvited) reviews average 4.89★.
21% of its 569 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 31% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 3,812 of this company’s 16,359 Trustpilot reviews (23%) were written in the last 12 months.
What are the most common complaints about Flogas Britain Limited?
Delivery late
31 reports · 31% of complaintssteady“The 10kg tank I ordered took 3 weeks to arrive and only contained 2kg of gas.”
The company replied on 2026-04-24: “Good morning Stuart, we’re very sorry to read about your experience and understand how frustrating this situation must be. A delay of this length and concerns about the contents of a cylinder are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Constantly not delivering on time even when I have paid for the gas beforehand and sometimes up to a couple of weeks waiting.”
The company replied on 2026-03-25: “Good morning, we’re very sorry to hear about the experience you’ve described. We’d really like to look into this properly and see how we can help. To assist you further, could you please share your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the order still hasn’t even been processed, despite me chasing for updates.”
The company replied on 2026-06-04: “Good afternoon, Thank you for your taking the time to leave us a review. We previously reached out to request some further information, however it appears we haven’t yet received a response. We would…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
22 reports · 22% of complaintsrising since 2026-08“IMPOSSIBLE to get a phone number to speak to someone.”
The company replied on 2026-04-13: “Good morning Hath, we've sent you a message to try and find your account on our system but don't appear to have received a response. We'd very much appreciate the opportunity of being able to look…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I told them I wanted to terminate my contract under condition 8.4 of their credit agreement which states I can if they up their pence per litre to more than 20 in a twelve month period.”
The company replied on 2026-03-26: “Good morning Guy, thank you for taking the time to leave your review, and I’m sorry to hear about your experience. I’ve now passed your concerns to our Customer Relations Team and requested that a…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“the order still hasn’t even been processed, despite me chasing for updates.”
The company replied on 2026-06-04: “Good afternoon, Thank you for your taking the time to leave us a review. We previously reached out to request some further information, however it appears we haven’t yet received a response. We would…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
11 reports · 11% of complaintssteady“won’t let me log in to the other accounts as stuck in loop.”
The company replied on 2026-05-21: “Good morning John, we're really sorry to hear about the difficulties you've experienced with our website and account access. This is certainly not the experience we want for our customers. We…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“won't allow me to login. Says my email or password is incorrect. No one to talk to about the problem.”
The company replied on 2026-07-20: “We are sorry to hear about the difficulty you experienced trying to log in after creating your account. Please call 0800574574, and our team will be happy to assist you and work with you to rectify…”
Our classifier read this reply as a template response.
“Unable to login to my account”
The company replied on 2026-07-13: “We appreciate you bringing this login issue to our attention. We understand how frustrating this experience must have been. Please be assured that we are actively investigating the matter, and a…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Overcharging
11 reports · 11% of complaintsfalling“price they give you on the phone means NOTHING”
The company replied on 2026-03-31: “Good morning Nicky, thank you so much for taking the time to share your feedback with us here on Trustpilot. We are very sorry and disappointed to hear of your experience. We have passed your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“no option but to pay extra”
The company replied on 2026-04-07: “Good afternoon Simon, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive a delivery without…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“I was told I couldn't leave them and they've made it awful for me to even try. Can be threatening rather than helpful.”
The company replied on 2026-05-22: “Good morning, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and sincerely regret the frustration and upset this has caused. This is certainly…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
10 reports · 10% of complaintsrising since 2026-08“They've charged me £73!”
The company replied on 2026-05-19: “Good morning Tony, thank you for your review, and I’m really sorry to hear about your experience. I completely understand how frustrating this situation must be, especially when you were expecting a…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Don't show up for appointments they insist I need, so i have days off for no reason”
The company replied on 2026-07-17: “Thank you for sharing your experience with us. We are sorry to hear about the difficulties you have faced regarding your meter relocation request, missed appointments, and the delay in receiving your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Regularly fail to allocate our payments to our account”
The company replied on 2026-07-06: “Hi, we've sent you a message for more information regarding your account but don't appear to have received a response. Whilst were happy to hear your concerns have been corrected and resolved, we'd…”
Our classifier read this reply as a template response.
Delivery failed
10 reports · 10% of complaintsfalling“The lorry arrived again on Saturday and before I was aware the tank had been filled.”
The company replied on 2026-04-07: “Good morning Patricia, thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand why the unexpected delivery would have been frustrating, especially…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The 10kg tank I ordered took 3 weeks to arrive and only contained 2kg of gas.”
The company replied on 2026-04-24: “Good morning Stuart, we’re very sorry to read about your experience and understand how frustrating this situation must be. A delay of this length and concerns about the contents of a cylinder are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I was told with certainty I did not have a delivery coming even though I had received a delivery notification. The following day, I received a delivery”
The company replied on 2026-05-22: “Good morning, Harriet, thank you for taking the time to share your experience with us. I’m really sorry to hear about the confusion and inconvenience this situation has caused. I appreciate how…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Compare Flogas Britain Limited with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.