PIRATE.COM - Rehearsal Studios: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2022-10-03 to 2026-08-08. TrustScore 2.9 from 822 total reviews — see the Trustpilot page. Quick answer: is PIRATE.COM - Rehearsal Studios legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 47% of the 64 complaints identified across 100 reviews. Support unhelpfulness is the second most common concern, cited in 39% of complaints, while poor core service and billing errors follow at 17% and 12% respectively. Trends for faulty products, support unhelpfulness, and billing errors remain flat, whereas reports of poor core service are falling.
How to reach PIRATE.COM - Rehearsal Studios
These are the contact details PIRATE.COM - Rehearsal Studios publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone https://wa.link/pirate, email [email protected], address 13 Rothbury Road, London, E9 5HA, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-08-18. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.4★ on Google (587 reviews) — a 1.5-star gap between its Trustpilot and Google scores.
Severity: 27% of this company’s 64 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (65 reviews record both dates).
Measured reply time: across 46 negative reviews that received a public reply, the median wait was 70.8 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 46 company replies to negative reviews analysed, 26% engaged with the specific problem and 48% were generic templates.
Review provenance: 20 company-invited reviews in the recent window average 4.55★, while 80 organic (uninvited) reviews average 2.05★.
Sector benchmark: faulty product makes up 47% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 18 of this company’s 822 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about PIRATE.COM - Rehearsal Studios?
Faulty product
30 reports · 47% of complaintssteady“Only refunded me for one hour when i clearly lost 2.”
The company replied on 2024-08-11: “Hey Tyler, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We would like to make this right - please could you send us an email on…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“More than one piece of equipment was faulty - a regular occurrence.”
The company replied on 2024-08-11: “Hi Gary, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We try our best to help in anyway we can with anything broken or missing. We…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Play button was dodgy hardly worked properly, decks were in terrible condition”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
25 reports · 39% of complaintssteady“Only refunded me for one hour when i clearly lost 2.”
The company replied on 2024-08-11: “Hey Tyler, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We would like to make this right - please could you send us an email on…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“More than one piece of equipment was faulty - a regular occurrence.”
The company replied on 2024-08-11: “Hi Gary, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We try our best to help in anyway we can with anything broken or missing. We…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Attempts to contact support to resolve the situation were met with a flippant and rude response”
2 readers marked this review helpful on Trustpilot.
Poor core service
11 reports · 17% of complaintsfalling“Took me 25mins to get through to someone on the online support, where they told me a fuse had blown”
2 readers marked this review helpful on Trustpilot.
“always something broken, rooms are tiny and communal areas are disgusting”
The company replied on 2024-08-07: “Hey there, we're so sorry to hear you've had such a negative experience at our studios - we'd really like to make this right. Please drop us a line on [email protected] so we can look into this…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“One of the headphone outputs on audio interface was totally broken.”
The company replied on 2024-08-11: “Hi Vitalijis, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. If anything is broken, please do message us on our whatsapp chat and we…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Billing errors
8 reports · 12% of complaintssteady“Attempts to contact support to resolve the situation were met with a flippant and rude response”
2 readers marked this review helpful on Trustpilot.
“They took away my 500£ credit without even sending an email”
1 reader marked this review helpful on Trustpilot.
“after when we finish the jobs they refuze to pay £264”
1 reader marked this review helpful on Trustpilot.
Refund refused
6 reports · 9% of complaintsrising since 2025-01“Only refunded me for one hour when i clearly lost 2.”
The company replied on 2024-08-11: “Hey Tyler, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We would like to make this right - please could you send us an email on…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“The AC in our room was broken on a sunny 24 degree day”
1 reader marked this review helpful on Trustpilot.
“support team is unhelpful and does not issue refunds”
The company replied on 2023-07-23: “Hey Rooz, really sorry to hear you had such a dissapointing experience - I appreciate you've had a few instances where you've had a less than satisfactory session. We'd really like an opportunity to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
5 reports · 8% of complaintsrising since 2025-01“Soundproof was advertised and it wasn’t at all.”
The company replied on 2024-08-11: “Hey Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We do share on our website that our studios are not sound proof but we would like…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The studios are not sound treated - they're only made to look like they are.”
The company replied on 2024-08-11: “Hey Jof, Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We share on our website that our rooms are not soundproof but we try our best…”
Our classifier read this reply as a deflection.
“Rooms are nothing like their advertised photos, so run down and dirty.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.