Healthpilot: most-reported complaints
Automated analysis of 270 public Trustpilot reviews published 2024-09-13 to 2026-09-03. TrustScore 4.8 from 1,937 total reviews — see the Trustpilot page. Quick answer: is Healthpilot legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, accounting for 38% of the 56 identified complaints. Other frequently cited issues include general problems and account or app difficulties, which together make up the remaining majority of reported concerns. While support-related complaints are trending downward, other issues are showing a rising trend.
How to reach Healthpilot
These are the contact details Healthpilot publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (855) 922-5051, email [email protected], address 414 Union St Ste 1900, Nashville, 37219, US.
The company claimed its Trustpilot profile on 2021-10-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-16 — more than six months ago. Trustpilot ranks it 7 of 23 in Health Insurance Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.9d) · 2026-08-27 (100%, 0.9d) · 2026-08-30 (100%, 0.9d) · 2026-09-02 (100%, 0.9d) · 2026-09-08 (100%, 0.9d) · 2026-09-12 (100%, 0.9d) · 2026-09-18 (100%, 0.9d) · 2026-09-21 (100%, 0.9d) · 2026-09-24 (100%, 0.9d).
Severity: 0% of this company’s 56 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.4 days between the experience and publishing their negative review (69 reviews record both dates).
What their policy promises
support availability: Monday - Friday: 9am - 6pm CST
“Expert, non-commissioned Medicare advisors are available Monday - Friday: 9am - 6pm CST”
support availability: within two minutes
“Our agents typically get back to you within two minutes.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 51 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 51 company replies to negative reviews analysed, 69% engaged with the specific problem and 18% were generic templates.
52% of its 193 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 38% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 641 of this company’s 1,937 Trustpilot reviews (33%) were written in the last 12 months.
What are the most common complaints about Healthpilot?
Support unreachable
21 reports · 38% of complaintsfalling“No customer service”
The company replied on 2026-03-16: “We appreciate you sharing your feedback. Your experience is very important to us. We have a team of licensed agents available to help with questions and enrollment support. It looks like we may have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I have not heard from anyone since.”
The company replied on 2025-12-15: “Thank you for letting us know about your experience - it's very important to us. We work hard to make it easy to enroll on your own, while also having a team of dedicated licensed agents available if…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“useless couldnt/wouldnt answer my question and couldn't complete sign up”
The company replied on 2025-10-23: “We’re really sorry to hear this and appreciate you letting us know. Our goal is to make Medicare enrollment easy and personalized, and it sounds like we fell short this time. We’d love the chance to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
13 reports · 23% of complaintsrising since 2025-11“Great for comparing plans but submitting the application is kind of important.”
“Healthpilot's bias in favor of some companies was very clear.”
The company replied on 2025-02-07: “Hi Claudia! Thank you for your feedback and review. To answer your question first and directly ... No, we do not get incentives, kickbacks, or bonuses to push one carrier over another. We are truly…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“You sold my personal data. How dare you do that to seniors.”
The company replied on 2024-12-09: “Hello Eileen, we hate to hear you had such a bad experience with contacts after you signed up. You mentioned "Trustpilot", but we want to make sure you are aware that Healthpilot does not sell any…”
Our classifier read this reply as a template response.
Account/app problems
11 reports · 20% of complaintsfalling“There was some sort of software glitch so it took an inordinate amount of time to get enrolled.”
The company replied on 2025-12-15: “Thank you for sharing this — we’re sorry the experience felt frustrating. That’s not what we want for anyone. We’re reaching out to you now to help make this right and to walk through any specific…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Could not change error in sex of applicant after submitting.”
The company replied on 2025-12-04: “Hi there - thank you for bringing this to our attention. We've resolved this on our end and just left you a message with the update. We appreciate you choosing Healthpilot and if you need anything…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“bugs in the software”
The company replied on 2025-10-31: “Thank you for sharing your experience and for recognizing Roberta’s patience and kindness — we’ll be sure to pass that along to her! We’re very sorry for the delay you experienced during your…”
Our classifier read this reply as a substantive response.
Support unhelpful
6 reports · 11% of complaintsfalling“They did not respond to an e-mail inquiry I had and blamed it on the fact that they had it as .con instead of .com”
The company replied on 2025-12-07: “Thank you for being a Healthpilot customer over the past three years — we truly appreciate your loyalty. We’re very sorry to hear that this year’s experience didn’t feel as attentive or seamless as…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I answered all questions and Healthpilot waited a week to say they needed more information.”
The company replied on 2025-01-22: “Hello customer, we're sorry to hear of your frustration. Our team has tried contacting you to ensure we have the correct information. Sometimes, when an application is submitted this time of the…”
Our classifier read this reply as a deflection.
“put on hold for 89 minutes and the recording kept telling me I had a wait time of 1236 minutes”
The company replied on 2024-12-08: “Hello customer We take "world class support" very seriously. This review is concerning, so we did some extensive research. We found that you submitted an application through our site, and we greatly…”
Our classifier read this reply as a deflection.
Misleading pricing
5 reports · 9% of complaintsrising since 2025-11“I did not want to apply for the plan you sent my app to”
The company replied on 2025-12-04: “We appreciate you bringing this to our attention. It’s important to us that you’re enrolled in the plan you want. One of our dedicated licensed agents just reached out to help review your application…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Stop misleading on how much you can save”
The company replied on 2025-11-24: “Hi there, thank you for sharing this feedback. We aim to be as clear and transparent as possible about savings, which can vary based on each person’s medications, providers, and the plans available…”
Our classifier read this reply as a deflection.
“Your website did not tell me that 2 of my 4 providers are out of network.”
The company replied on 2025-08-14: “Hi Craig, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We understand this process can be complex, and we’re always working to make it as…”
Our classifier read this reply as a template response.
Compare Healthpilot with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.