OakbrookAdvance: most-reported complaints
Automated analysis of 866 public Trustpilot reviews published 2025-12-09 to 2026-09-23. TrustScore 4.9 from 13,185 total reviews — see the Trustpilot page. Quick answer: is OakbrookAdvance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 34% of the 58 complaints identified in the analyzed period. Other frequently cited issues include aggressive collections at 16% and billing errors at 14%, with the latter category showing a flat trend. The remaining 17% of complaints fall under an 'other' category, which is also trending upward alongside the unhelpful support reports.
How to reach OakbrookAdvance
These are the contact details OakbrookAdvance publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 02080806457, address The Poynt North, Nottingham, NG1 5FW, GB.
The company claimed its Trustpilot profile on 2025-11-25, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 12 of 31 in Loan Agency. We last checked this profile on 2026-09-23 and found 51 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.8 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (53%, 7.9d) · 2026-08-18 (49%, 7.9d) · 2026-08-21 (57%, 6.9d) · 2026-08-24 (58%, 6.8d) · 2026-08-27 (58%, 6.8d) · 2026-09-01 (55%, 7.3d) · 2026-09-04 (56%, 7.3d) · 2026-09-07 (55%, 7.3d) · 2026-09-11 (55%, 7.3d) · 2026-09-14 (56%, 7.3d) · 2026-09-17 (54%, 7.3d) · 2026-09-20 (54%, 7.3d) · 2026-09-23 (58%, 7.2d).
Severity: 40% of this company’s 58 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2023, 64% of 11 one-to-three-star reviews were 1★; in August 2026, 69% of 13.
Counted from December 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.5 days between the experience and publishing their negative review (325 reviews record both dates).
Measured reply time: across 78 negative reviews that received a public reply, the median wait was 4.9 days — the company profile reports an average of 7 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 78 company replies to negative reviews analysed, 13% engaged with the specific problem and 87% were generic templates.
Review provenance: 788 company-invited reviews in the recent window average 4.91★, while 21 organic (uninvited) reviews average 3.71★.
12% of its 762 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 34% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 3,642 of this company’s 13,185 Trustpilot reviews (28%) were written in the last 12 months.
What are the most common complaints about OakbrookAdvance?
Support unhelpful
20 reports · 34% of complaintsrising since 2026-07“Oakbrook Advance made two further attempts to take payment that had already been made.”
The company replied on 2026-08-21: “Hi Zain. Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. To enable us to investigate your concerns…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“over the phone they can’t do anything”
The company replied on 2026-08-18: “Hi Aftab. Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. We haven’t got your details to reply to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They then took out Jan and Feb payments which the account now shows as credit.”
The company replied on 2026-02-23: “Hi Wayne, thank you for taking the time to leave a review. We’re sorry to hear about the experience you described. We can confirm this matter has now been resolved. If you need any further support,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Other
10 reports · 17% of complaintsrising since 2026-07“Absolutely no help whatsoever when it comes to having to miss one payment due to a really unforeseen circumstance.”
The company replied on 2026-08-07: “Hi Matthew. Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. We haven’t got your details to reply to…”
Our classifier read this reply as a template response.
“they are unwilling to find a resolution together, so I have now escalated to the Financial Ombudsman for a review.”
“they are unwilling to find a resolution together, so I have now escalated to the Financial Ombudsman for a review.”
Aggressive collections
9 reports · 16% of complaintsfalling“They have added two years interest to my balance and think ignoring it will make it go away.”
“mark you as missing payment as rezult they distroying your credit score.”
The company replied on 2026-07-13: “Hi Alexander. Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. A member of our team will be in…”
Our classifier read this reply as a template response.
“harassing me in a period of breathing space”
Billing errors
8 reports · 14% of complaintssteady“Oakbrook Advance made two further attempts to take payment that had already been made.”
The company replied on 2026-08-21: “Hi Zain. Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. To enable us to investigate your concerns…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They then took out Jan and Feb payments which the account now shows as credit.”
The company replied on 2026-02-23: “Hi Wayne, thank you for taking the time to leave a review. We’re sorry to hear about the experience you described. We can confirm this matter has now been resolved. If you need any further support,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“This company has ignored the repayment and increased my outstanding balance by £600.”
The company replied on 2026-07-06: “Hi Giles, Thank you for taking the time to leave your review. We’re sorry to hear that you feel your concerns have not been fully addressed, and we appreciate how frustrating this must have been. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 14% of complaintsfalling“They took an extra £540 from me, after I paid £1500 in interest for a £5000 loan.”
The company replied on 2026-08-12: “Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. We haven’t got your details to reply to you…”
Our classifier read this reply as a template response.
“This company has ignored the repayment and increased my outstanding balance by £600.”
The company replied on 2026-07-06: “Hi Giles, Thank you for taking the time to leave your review. We’re sorry to hear that you feel your concerns have not been fully addressed, and we appreciate how frustrating this must have been. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I repaid a loan in 2 days and they have added two years of interest to my account!”
The company replied on 2026-07-02: “Hi Giles, Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. A member of our team will be in contact…”
Our classifier read this reply as a template response.
Overcharging
6 reports · 10% of complaintsrising since 2026-07“They took an extra £540 from me, after I paid £1500 in interest for a £5000 loan.”
The company replied on 2026-08-12: “Thank you for taking the time to leave a review for us. We’re disappointed to hear that you are not happy with the service that you have received. We haven’t got your details to reply to you…”
Our classifier read this reply as a template response.
“They have added two years interest to my balance and think ignoring it will make it go away.”
“They are literally taking your money just because you took a loan”
Compare OakbrookAdvance with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.