Insurance Revolution: most-reported complaints
Automated analysis of 610 public Trustpilot reviews published 2021-03-22 to 2026-09-19. TrustScore 4.9 from 2,619 total reviews — see the Trustpilot page. Quick answer: is Insurance Revolution legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, citing 68 instances out of 170 identified complaints. Overcharging is the second most frequent issue, with 38 reports, while 27 reviewers mention unreachable support. Additionally, 21 complaints involve billing errors, and reviewers note that overcharging and billing error reports are rising in trend.
How to reach Insurance Revolution
These are the contact details Insurance Revolution publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0330 808 1500, email [email protected], address Unit 5, Blantyre Street, manchester, M15 4JJ, GB.
The company claimed its Trustpilot profile on 2019-10-07, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-07. Trustpilot ranks it 9 of 68 in Auto Insurance Agency. We last checked this profile on 2026-09-24 and found 19 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Norwich Union Car Insurance Revolution?”, “Revolution Insurance”, “Money Tips email | 30 March 2022”.
Elsewhere: 4.4★ on Google (2,353 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (96%, 4.1d) · 2026-08-15 (100%, 4.0d) · 2026-08-18 (100%, 4.0d) · 2026-08-21 (100%, 3.9d) · 2026-08-24 (97%, 3.9d) · 2026-08-27 (100%, 3.7d) · 2026-08-30 (100%, 3.7d) · 2026-09-02 (100%, 3.6d) · 2026-09-08 (100%, 3.5d) · 2026-09-12 (100%, 3.5d) · 2026-09-15 (100%, 3.5d) · 2026-09-18 (100%, 3.5d) · 2026-09-21 (97%, 3.5d) · 2026-09-24 (100%, 3.5d).
Severity: 48% of this company’s 170 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (134 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +4/-4 lines; added: * Company Car vs Pool Car: What’s the Difference? | * Company Cars and Private Use: What Businesses Need to Know; removed: * Business Van Insurance Explained: What Cover Do You Need? | * Class 1, 2 & 3 Business Vehicle Use Explained (snapshot)
- 2026-09-08: +4/-4 lines; added: * What Affects Business Van Insurance Cost? | * Business Van Insurance Explained: What Cover Do You Need?; removed: * What Does Fleet Insurance NOT Cover? | * How Fleet Insurance Works for Businesses With Multiple Locations (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 198 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 198 company replies to negative reviews analysed, 27% engaged with the specific problem and 48% were generic templates.
Review provenance: 167 company-invited reviews in the recent window average 4.95★, while 287 organic (uninvited) reviews average 4.91★.
40% of its 441 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 1,247 of this company’s 2,619 Trustpilot reviews (48%) were written in the last 12 months.
What are the most common complaints about Insurance Revolution?
Support unhelpful
68 reports · 40% of complaintssteady“they lie about premiums change prices and lie about when payments will be taken.”
The company replied on 2023-01-12: “Hi Jacob, Apologies if you are unhappy with our service so far. I have had a chat with our complaints team and they have raised your issue as a complaint and we be in touch with you soon to discuss…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“Then I got told that it’s my fault I’ve been paying for the clean to still be insured.”
3 readers marked this review helpful on Trustpilot.
“triple charge in comparison to other insurance companies”
The company replied on 2022-05-30: “We do apologise if you were not happy with our service on this occasion, but of course we we are a legitimate company with many happy customers. It's not that you are being sent to deal with the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Overcharging
38 reports · 22% of complaintsrising since 2024-12“Raised my monthly installments without giving any reasonable explanation.”
The company replied on 2022-05-23: “We do apologise if you are unhappy with our service. Unfortunately it would have been the insurer that raised the premium, and this may have been down to a undisclosed relevant piece of information.…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“cancel my insurance and not gave me any refund”
The company replied on 2023-06-14: “Hi, we have raised a complaint on your behalf so we can look into this for you. This complaint will be with the insurer as they are the ones to find reason to cancel the policy, but you will hear…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“got left with a 550 cancellation fee that they wanted paying within 13 days”
The company replied on 2024-04-10: “Hi Connor, Our team have investigated this further, and unfortunately, when you cancelled the policy the refund from the insurer wasn’t enough to cover what you owed to the finance company, as such…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
27 reports · 16% of complaintsfalling“asked for a complaint many times but got ignored.”
The company replied on 2024-02-29: “Hi Miro, could you please provide us with your reference and a full name so that we can investigate this further for you? Thank you.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They did nothing except destroy my driving.”
The company replied on 2023-11-22: “Hi Tony, the policy was cancelled due to non-receipt of requested information, and you were required to clear the outstanding balance before we could look to set up a new policy. You were correctly…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They also hang up.”
1 reader marked this review helpful on Trustpilot.
Billing errors
21 reports · 12% of complaintsrising since 2024-12“they lie about premiums change prices and lie about when payments will be taken.”
The company replied on 2023-01-12: “Hi Jacob, Apologies if you are unhappy with our service so far. I have had a chat with our complaints team and they have raised your issue as a complaint and we be in touch with you soon to discuss…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“Then I got told that it’s my fault I’ve been paying for the clean to still be insured.”
3 readers marked this review helpful on Trustpilot.
“you’ll threaten that such balance will be pass to debt collectors”
The company replied on 2025-07-03: “Hello John, Please could you provide us with a policy reference, and a Full Name on the policy, so that we can investigate this matter further. Many thanks, Insurance Revolution”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Other
21 reports · 12% of complaintssteady“they do not pay claims!Scammers with validated broker insurance company!”
The company replied on 2022-07-25: “Good Morning, We are sorry if you have been inconvenienced by the automated emails, these are normally sent if there is something outstanding that we require from you and they are turned off once…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“They do not pay for claims.”
1 reader marked this review helpful on Trustpilot.
“I have never dealt with a worse company in my life!!!!”
The company replied on 2024-03-04: “Hello, could you please provide us with your reference and a full name so that we can investigate this further for you? Thank you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Hard to cancel
17 reports · 10% of complaintssteady“got left with a 550 cancellation fee that they wanted paying within 13 days”
The company replied on 2024-04-10: “Hi Connor, Our team have investigated this further, and unfortunately, when you cancelled the policy the refund from the insurer wasn’t enough to cover what you owed to the finance company, as such…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I canceled the insurance in December 2022, but in 2023 the close brother loan company sent me a bill of more than 500 pounds”
The company replied on 2023-02-21: “We apologise if you feel you have not received great service from us, however, any cancellation fees are made clear at the point of sale. We would like to look into any other issues you may have had,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“charged me £3500 for my Fast Food Insurance”
The company replied on 2022-09-02: “I can assure you that we are of course not scammers, this would have been the price the insurer set and there was an option to take out the policy. It seems unlikely that a different company was…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare Insurance Revolution with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.